This is the first negative review I have ever posted (before now, I have only ever posted positive reviews). Unfortunately, Bascos work and our experience with Simon, Bascos current owner/operator, warrant the above rating (see enclosed photos).
We paid $2,173.50 for Basco to re-caulk the windows in our home. Unfortunately, the caulking began peeling within days. Although Bascos quote clearly stated all old caulk would be removed before re-caulking, they did not do so (as removing old caulk is labour-intensive). This is why the new caulk failed to bond.
Simon, the business owner/operator, returned several times at our request to make repairs. However, he insisted his caulking bonds well to old caulk (which is incorrect, as a quick google search will show) and was largely unwilling to remove the old caulk.
As of todays date, the master bedroom and guest bedroom window caulking is already peeling again. The old caulk (white, compared to the new tan caulk) is clearly visible under the (peeling) new caulk.
Basco has also indicated they will not return again to correct the work. I recognize it has been labour-intensive for Simon to return multiple times, but this was necessitated because of the initial failure to properly remove the old caulk as set out in the quotation. In case Basco seeks to frame this as a dispute with a difficult or unreasonable customer, I have kept time-stamped/dates photos of the work in question and have included them with this review (the first photo is an example of the original work, which they returned to correct; the second is an example of another peeling window after it was fixed taken today. As you can see, the old white caulk is clearly visible and the reason the new caulk did not bond).
If you are considering this operator, I would exercise extreme caution. The 10-year warranty on this work is meaningless, since the product has already failed yet again and the operator has indicated he will not return to remedy it. Unfortunately, we already paid in full. We have also been forced to spend time retaining a new contractor to remedy the work.
Based on my experience, I suspect Bascos positive reviews either did not deal with the current operators of this franchisee, or were posted by the operators family/friends.
In short: For a relatively simple job, this has ended up becoming a time-intensive and difficult process. The caulking peeled within days and we are now spending funds (and, more importantly, time) remedying the peeling work.
