Thermo Cool Mechanical

Rating: 4.5 out of 5

Thermo Cool Mechanical reviews (345)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Dec 2020

    23 Glebe unit 715

    They were very professional, prompt, helpful and reasonable. The serviceman was very helpful and explained the issues

    Answer from pro:

    Thank you for your review! We look forward to working with you in the near future! Have a wonderful day! Best, Thermo Cool Mechanical

    Reply created 4 Jan 2021
  • Review from Customer of Thermo Cool Mechanical
    Rating: 5 out of 5
    Review left on 24 Dec 2020

    Heat pump

    Very happy with the service provided. Professional and prompt service. Our heat pump was not blowing hot air and it needed to get some fixing to get it back on its feet. We now have hot air and everything is running nice and smooth. I will use this service to maintain my heat pump twice a year or if i have other issues.

    Answer from pro:

    Thank you for your review! We look forward to working with you in the near future! Have a wonderful day! Best, Thermo Cool Mechanical

    Reply created 4 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Dec 2020

    Heat pump replacement

    The ceiling-mounted heat pump in our apartment had to be replaced. Contacted Thermo Cool, they sent a technician for assessment within 2 days, confirmed that replacement was required. In 1 day received an estimate of the cost and the new unit was installed 8 days later. Very professional and prompt service.

    Answer from pro:

    Thank you for your review! We look forward to working with you in the near future! Have a wonderful day! Best, Thermo Cool Mechanical

    Reply created 5 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2020

    Heat pump maintenance

    I called Thermo Cool to look at my heat pump as it seemed to be making strange noises. The technician was great with communicating when he could come, and upon arrival, had proper protective gear. He explained things well, and made some changes to my vents to help stop the noise and improve the air flow. he gave me advice on my filters, and was courteous and helpful throughout the service.

    Answer from pro:

    Thank you for your review! We look forward to working with you in the near future! Have a wonderful day! Best, Thermo Cool Mechanical

    Reply created 16 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2020

    replacing two thermostats

    Alex, the technician, explained how the new thermostats worked. He was very clean and efficient as he went about his work.

    Answer from pro:

    Thank you for your review! We look forward to working with you in the near future! Have a wonderful day! Best, Thermo Cool Mechanical

    Reply created 10 Dec 2020
  • Review from Customer of Thermo Cool Mechanical
    Rating: 5 out of 5
    Review left on 2 Dec 2020

    furnace check

    Very professional and honest, checked vents as well assured me that everything was working well. It made me feel secure.

    Answer from pro:

    Thank you for your review! We look forward to working with you in the near future! Have a wonderful day! Best, Thermo Cool Mechanical

    Reply created 3 Dec 2020
  • Review from Customer of Thermo Cool Mechanical
    Rating: 4 out of 5
    Review left on 30 Nov 2020

    Service on heater in condo

    Needed to have a problem addressed regarding heat. They came quickly - explained exactly what they were doing - step by step. We decided to replace rather than repair several parts and they addressed this the next working date. Installation the day after.

    Answer from pro:

    Thank you for your review! We look forward to working with you in the near future! Have a wonderful day! Best, Thermo Cool Mechanical

    Reply created 30 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2020

    Install new heat pump

    I highly recommend, Thermo Cool Mechanical. Melissa was very helpful when arranging the installation! Alex was extremely professional, and gave a detailed explanation of everything, during the installation. I have told all my friends how pleased I am, and advised them to use Thermo Cool Mechanical, in future!

    Answer from pro:

    Hello, Thank you for sharing your positive experience. We are pleased our team was able to assist you with your HVAC needs. I will be sure to pass on your kind works to Melissa and Alex. We look forward to working with you again in the near future. Thermo Cool Mechanical

    Reply created 1 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2020

    Quick response and great service!

    Quick, easy and painless. The heater wasn’t working and a service technician came the same day and quickly found the root of the problem and resolved the issue in about 1 hour.

    Answer from pro:

    Thank you for your review! We look forward to working with you in the near future! Have a wonderful day! Best, Thermo Cool Mechanical

    Reply created 19 Nov 2020
  • Review from Domenic Pepe
    Rating: 0 out of 5
    Review left on 17 Nov 2020

    Unethical Company

    Thermo Cool will take advantage of you if you are in a bad situation. They quoted me 8k for a hot water heater issue that I was having. I was desperate without hot water for 2 weeks but luckily found an honest HVAC company that came and did it for $1200. My hot water heater is working perfectly now. They also red-tagged my machine, I found out later the gas was to code and this was a tactic to try and make more money from me. Highly recommend looking elsewhere for HVAC help these people are unprofessional, rude, and will take advantage of you at any opportunity. These are all paid reviews please refer to google reviews.

    Answer from pro:

    Hi Domenic, This is Mario writing you back here. You originally called our company out for a service call stating that your tankless water heater was showing and error code and not working. Upon arriving our technician found multiple code infractions and red tagged the machine. Part of the time he spent there was filling out proper paperwork regarding the red tag and the other part of our time was taking a material list to correct the problem. This unit was just installed by another company days before we were out. You hired us for a professional opinion after hiring out the job to some hacks and then you claim that your friend sorted you out for $900 on face time. Obviously your claims are false and don't add up. It is no wonder to me why our quote was too high for you. Best of luck in the future. Mario

    Reply created 19 Nov 2020
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