Simply Green

Rating: 3.7 out of 5

Simply Green reviews (114)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Jan 2020

    Water fillter under the sink

    I had a filter installed under the sink I haven’t tried it yet. It’s little early I think it’s ok The 2 people who came to install were good and they knew how to do their job The only thing i didn’t like was the 4 hour range is too much to wait

    Answer from pro:

    Hi P, thank you for your review. We truly appreciate your patience. Please feel free to leave another review after trying out the filter letting us know how you like it ?

    Reply created 17 Jan 2020
  • Review from Gopal Dass Alwarsamy
    Rating: 5 out of 5
    Review left on 20 Dec 2019

    Tankless hot water heater service

    The technician (Mr. Oren) came on time promptly and inspected the tankless water heater unit for the complaint I had registered earlier. Though the issue was not happening when the technician was present he gave me clear instructions on what to do next time when it happens and also gave instructions on whom to contact if I cannot get it resolved next time whenever it happens. From service perspective the company and people are good and I think I would recommend them always.

    Answer from pro:

    Hi Gopal, thank you for your review. we are glad to hear you had a great experience with us

    Reply created 23 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2019

    Tankless water heater

    They called and i upgraded from my old tankless to a new model. The service men (3) of them came installed it in a professional manner put carpet down to walk on and cleaned everything up. Took all garbage away .the water heater is so quick compared to my old one hot water is at the taps in a 1/3 of the time now would recomend them for any job .

    Answer from pro:

    Thank you for your review. We're glad to hear you had a great experience with us!

    Reply created 15 Nov 2019
  • Review from Customer of Simply Green
    Rating: 4 out of 5
    Review left on 14 Nov 2019

    water heater

    Have the water heater as part of new home... Today I spoke with one customer service rep -- she was very helpful... thank you Abigail. She was able to address my concerns. ty.

    Answer from pro:

    Thank you for your review. Abigail is a valued member of our Simply Green team and we will be sure to pass on the praise!

    Reply created 15 Nov 2019
  • Review from Customer of Simply Green
    Rating: 0 out of 5
    Review left on 5 Sep 2019

    Sell a Water Softener instead a Chemical Remover

    Due to I have a water softener, the company offered me "A Chemical Remover" rather a water softener and explain to me the Chemical Remover will remove the Sodium which are added by my water softener and tell me can pay off any time during pay rental time. After the free trail period, I received rental receipts which are indicated pay for water softener. I was shocked, why would I buy two water softener? So I called them asked return the machine. The Company tell me I can not return it because more than three monthes, I asked pay out, they ask $7000 dollars. Oh my god! A Water Softener is not more than $2000 they ask 3 times price. I really struggle and I don't know what can I do? If anyone can give me any suggestion or able to help me, I really appreciate!

    Answer from pro:

    Hi there. Thank you very much for getting in touch with us. I am really sorry for your experience. Can you please email us at customercare@mysimplygreen.com with the full name and address associated, your phone number and the best time we can reach you to see how we can rectify this situation!

    Reply created 16 Oct 2019
  • Review from Gru Sarn
    Rating: 0 out of 5
    Review left on 17 Jul 2019

    Poor customer service, without hot water for more than a week

    Renting water heater. Technician came to fix water flow issue, turned off hot water and sent order for parts. Been more than a week and no update. Support says will call back and never call back. I won't recommended them.

    Answer from pro:

    Hi Gru. Thank you very much for getting in touch with us. I am really sorry for your experience. Can you please email us at customercare@mysimplygreen.com with the full name and address associated, your phone number and the best time we can reach you to see how we can rectify this situation!

    Reply created 16 Oct 2019
  • Review from Customer of Simply Green
    Rating: 5 out of 5
    Review left on 9 Jul 2019

    Installation of new rental hot water heater

    I called Sandpiper due to a leak in the existing hot water tank. At 16 years old they were not going to repair but replace the rental unit. A 2 man crew from Simply Green was here before noon the following day. They drained & removed the old tank & installed the new one - they worked quietly, quickly and efficiently. The area was left clean and tidy. I would recommend them to anyone.

    Answer from pro:

    Thank you very much for taking the time and sharing your experience. Simply Green Team

    Reply created 9 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2019

    Service

    Technicians called/arrived within scheduled time, provided detailed reminder of what action was to take place and completed the replacement of our water tank within the hour. They were efficient

    Answer from pro:

    We are glad to hear that you were happy with the replacement services and look forward to serving you in the future. Thank you. Simply Green Team

    Reply created 13 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Dec 2018

    Renovation of heating and cooling systems

    The team did a very good job today at our home and me and my family are very happy for their hard work today.

    Answer from pro:

    Thank you for your kind words! We are glad that you were happy with your experience with us. Simply Green Team

    Reply created 13 Mar 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 22 Nov 2018

    Do not honer scheduled maintenance service

    I was customer transfer from Ontario Consumer. Got called from simly green, CR told me he wont do their included service without bill Owner present. I told them it is a rental property, they need to call Tenant to schedule appointment. They refused with excuse of "Confidential" non sense, they even warn me they will void my warranty.

    Answer from pro:

    We are very sorry for this misunderstanding. We don't require an owner be present if it is a regular service call. However, if you are a tenant and would like to upgrade your unit, then we will require a landlord's presence and approval. If you would like to schedule a service call with regular check-up, please email us address associated with your contract, phone number of the tenant, so we can get in touch with them and schedule a service call as per their convenience. You can email us at csmanagement@mysimplygreen.com We are sorry for this miscommunication and will look forward to your email to make things right and to make sure all your units are working fine.

    Reply created 26 Nov 2018
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