Simply Green

Rating: 3.7 out of 5

Simply Green reviews (114)

  • Review from Hakam Sekhon
    Rating: 0 out of 5
    Review left on 8 Jul 2020

    Water tank

    I get water heater from them. Left 36 months payment.i paid them full amount in advance. My water tank start leaking,i cantact with company to check my water tank .now they saying account is closed,we can not do anything. Even manufacturing ready to replace my tank. If anybody want to business with them,please think 100 time.

    Answer from pro:

    Hi Hakam, sorry to hear about your experience and we would like to see if we can do anything to help you. Please email us at customercare@mysimplygreen.com with your full name and address and we will have one of our Customer Care managers reach out to you.

    Reply created 9 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2020

    Repair AC unit

    Simply Green sent Valery and Genadi from Smile Hvac to my home last Friday to replace the lines to my AC unit. When they arrived here they realized there was more to the job then just replacing the lines. They could have just replace the lines and left but they didn’t, they done a remarkable job. When the work was completed, for the first time since this unit had been installed, it is finally working proper. This is the kind of service that customers always appreciate. If I could rate Smile Hvac higher I would, they well deserve it.

    Answer from pro:

    Thank you Pam! We really appreciate your kind words. We will definitely pass this feedback on to Valery and Genadi.

    Reply created 2 Jul 2020
  • Review from alexis astrero
    Rating: 5 out of 5
    Review left on 30 Jun 2020

    HVAC provider

    Great customer service given by Abilaza Jeyakumar! Very helpful and patient with all my inquiries, also giving me options on updates for future communication ongoing based on our situation. Very professional and delivered more than expected.

    Answer from pro:

    Thank you Alexis! We are glad you had a pleasant experience. We will surely pass this feedback on to Abilaza.

    Reply created 30 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2020

    New Home Set up

    I reached out to Simply Green to set up a new rental account for a tankless water heater for my new home. I spoke with representative Love Kumar and he was very knowledgeable and accommodating. He answered all my queries thoroughly and was very patient and professional. He did an excellent job and represented Simply Green well. Thanks Love for a positive customer service experience.

    Answer from pro:

    Thank you so much for the feedback. We are glad that you had a wonderful experience with Love. We will definitely pass this on to him.

    Reply created 26 Jun 2020
  • Review from Customer of Simply Green
    Rating: 5 out of 5
    Review left on 22 Jun 2020

    Very professional

    Helped setting up my account in a timely manner. The representative spoke clearly so there was no back and forth although I provided some amount of info. Will recommend to friends

    Answer from pro:

    Dear Customer, thank you so much for your feedback. We are very glad that your issue was resolved quickly.

    Reply created 22 Jun 2020
  • Review from Customer of Simply Green
    Rating: 5 out of 5
    Review left on 21 Jun 2020

    Excellent service

    had a very good experience with simply green. very quick ac install during hot period for me and my family. ac is working very good. i am very happy with product

    Answer from pro:

    Dear customer, thank you so much for your feedback. We are very glad that we were able to help you during the heat wave.

    Reply created 22 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2020

    Furnace Noise

    New High Efficiency Furnace started making horrendous noise just before shutting down a few years after installation. Genadi & Valery of SMILE HVAC did an outstanding job analyzing and isolating the issue. Went out and purchased cold air return vent and installed (there was no cold air return for basement unit) and have assured me the problem will not return. I cannot say how pleased I am after having several other service people look at the problem with no resolution. This team did a very professional job, going above and beyond what most technicians will do or are capable of doing. Valery also advised me to quit spending top dollar on filters and showed me the best ones to use, which just happen to be much cheaper. Very, very impressed! Ann Wikhammer 230 Clonmore Drive Scarb. ON M!N 1Y1

    Answer from pro:

    Hi Ann, thank you so much for sharing this with us! We are very glad that you had such a great experience. We will surely pass this on to Genadi and Valery.

    Reply created 17 Jun 2020
  • Review from Gill Zimm
    Rating: 2 out of 5
    Review left on 7 May 2020

    Billing Overpayment

    Simply Green has recently taken over my Water Heater rental account. It is too early for me to rate or recommend this company. However, it is worth mentioning that my initial contact with them was for an overpayment issued recently in a couple of billing statements. Abigail, from the credit office, took my call. She was very courteous and helpful, she sent my concern to their billing department. Abigail assistance was immediate and with positive results. I have received an apology for the oversight on the billing, and I have been reassured a credit back to my account issued in the next billings. I look forward to having this completely resolved once the credit takes effect. This will certainly give me a good feeling and experience of the practices of this company.

    Answer from pro:

    Hi Gill, thank you for your review. We truly appreciate your patience. Please feel free to leave another review after you receive the credit back. Do not hesitate to get in touch with us in case you have any questions. Thank you.

    Reply created 8 May 2020
  • Review from Customer of Simply Green
    Rating: 5 out of 5
    Review left on 4 May 2020

    Transfer for hot water heater

    Abigail was lovely and informative, as well as quick with helping, she was very through with checking security information and she was able to send out the forms I need in a timely manner

    Answer from pro:

    Hi there, thank you for your review. We are glad to hear you had a great experience with us.

    Reply created 5 May 2020
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 1 May 2020

    Hot Water Heater Rental - Billing Dispute

    Re: Quality Assistance by Simply Green Home Energy/Crown Crest Capital Trust phone Representative re: Double-billing Issue (recent past and present Service Providers). This Rep's instructions re: how to resolve the matter and prompt reply that in future I should only be receiving the one invoice for hot water heater rental was, in my opinion, professional in every way, and I only wish that every customer service Rep I deal with (of various types) is as knowledgeable, efficient, genuinely helpful and customer service-oriented as this particular Rep with Simply Green Home Energy/Crown Crest Capital Trust. Peggy A. – Mawle, Simcoe ON

    Answer from pro:

    Hi Peg A.-Mawle, thank you for your kind words. We are glad to hear you had a great experience with our Quality Assistance Team.

    Reply created 8 May 2020
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