Repair Care reviews (506)

Thank you for you review, Lianne and for letting us know how you feel. Our markup covers the logistics involved with unexpected issues such as receiving a defective part or the wrong part before the installation visit takes place, getting the RMA (return merchandise authorization) on the parts and the reordering of the part again. In situations where the part failed after the installation, the cost of the technician coming back to remove the old part and then returning to install the part gain is done at no additional cost to you. We also provide a warranty on the parts for 90 days whereas the industry standard is 30 days. This gives you the peace of mind and confidence knowing that Repair Care is taking care of it all for you. We want to be part of the solution not add to the problem. Lianne, it is our practice to be very upfront about our pricing and you should have been told about our flat fee for repair or the cost of the service call if you did not go forward with the repair. We would like the opportunity to look into this further. Please give us a call at 888 501-9702 and ask for Tarah. We know that sometime we don't get it right but we are committed to making right. Best Regards, RepairCare Team

Thank you for your review, Rose and letting us know about your experience with our company. We are so pleased to know that you received the RepairCare quality of service we stand behind. We know how difficult it is to run a household when something that needs repairing. It can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. Our technicians are great. They are friendly, professional and knowledgeable. They will go above and beyond when they can to make you feel like the valued client that you are. Thank you for choosing RepairCare, Rose. We appreciate your business. We invite you to call us for all your future appliance repair needs. Sincerest Regards, RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVA

Thank you for your review Jeff. We are so very sorry that we were not able to manage your expectations. As we let you know we do not have control of when the parts are available. According to our records, as soon as you let us know what was going on, within 2 hours we had another technician out. You let us know that you were very pleased with this technician. The last interaction we had with you was when Tarah responded to your request that we pay for half the microwave. As you are aware, no parts were ever installed in your microwave. When the technician came to install the part, you declined the repairs and expected us to pay for half the microwave. She let you know that had you gone forward and repaired the microwave we would have paid for the broken bracket and for the technician to come back and install the broken bracket and if the bracket was not available then we would have provided a different resolution. At RepairCare, we strive to be fair, professional and ethical at all times. We know that sometimes we don't get it right but we are committed to making it right. To make it right, we paid for the other technician to go back twice and we did not charge you for his services, we provided a full refund for the cost of the parts even though you signed a disclosure form saying that this is a special order part and parts are non-refundable and we would have paid for the damages had you gone forward with the repair. As such we feel that the resolution provided is more than fair. There has been no further communication from you after this. I am so very sorry you feel like we are experts at putting a positive spin on our negative reviews. Actually Jeff, we welcome the negative reviews. It gives us the opportunity to show what a great company we are and the extensive efforts we go through to provide a resolution that is fair, professional and ethical and we will go above and beyond when we can. Thank you for your review Jeff and giving us the opportunity once again to show how much we care and the efforts we go through that sets us apart from other companies. Customer service is at the forefront of all we do. We do not promise to give you the resolution you are looking for, we promise to provide a resolution that is fair, professional and ethical to all parties involved. Best Regards, RepairCare Team

Thank you for your review AJ and letting us know about your experience with our company.We are so pleased that the problem was diagnosed quickly and the repairs were done right away. At RepairCare, we are a company that understands that having something that needs repairing in your home can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. We always try to book for the same day or next day service. Thank you for choosing RepairCare, AJ. We appreciate your business. We invite you to call us for all your future appliance repair needs. We like to say "Don't pull your hair, call RepairCare!" Sincerest Regards, 
RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

Thank you for your review and letting us know about your experience with our company Craig. We are so pleased to know that the technician provided you with the RepairCare quality of service we stand behind. All our technicians are amazing. They are friendly, efficient and will go above and beyond when they can. At RepairCare, we understand the need to have your appliance repaired as quickly as possible. As such, we always try to provide same day or next day service. Thank you for choosing RepairCare Craig. We appreciate your business. We invite you to call us for all your future appliance repair needs. Sincerest Regards, RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC.

Thank you for your review, Adam and letting us know about your experience with our company. So pleased to know that you experienced the RepairCare quality of service. It is very important to us that our clients experience great service in a timely and efficient manner. As such we hold our office staff and technicians accountable for providing a high quality of service we stand behind. I am so very sorry about the 15 word limit, Adam. This is a HomeStars requirement. Thank you for taking the time to fill out their survey. We really appreciate your feedback and thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs. Sincerest Regards, RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

Thank you for your review Jon and for letting us know about your experience with our company. At RepairCare, we strive to be fair, professional and ethical at all times,keeping customer service at the forefront of all we do. Going above and beyond when we can. Thank you for letting us know that are efforts are being recognized. A big applause goes to our technicians. They are amazing. Like you said, they are patient, pleasant and do their best to make you feel like the valued client that you are. Thank you for choosing RepairCare Jon. We appreciate your business. We invite you to call us for all your future appliance repair needs. Sincerest Regards, RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

That's awesome. Thank you for your review Glen and thank you for letting us know about your experience with our company. We are very bold about our customer service and very upfront about our pricing. We know that repairs can be very costly and are pleased that we can offer our clients a flat fee for the repairs. Our technicians are amazing. They are friendly, efficient, and knowledgeable and will go above when they can. So pleased that you experienced the RepairCare quality of service we stand behind. Thank you for choosing RepairCare Glen. We appreciate your business. We invite you to call us for all your future appliance repair needs. Sincerest Regards, RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

Hello, Thank you very much for your review we are always happy to help

Thank you for your review and for letting us know about your experience with our company. Customer service is at the forefront of all we do. We always do our best to provide fast efficient service. All our technicians are really great.They are friendly, efficient and will go above and beyond when they can. So pleased that you experienced the RepairCare quality of service we stand behind. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs. Sincerest Regards, RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.