Repair Care reviews (506)

Thank you for your review Nadira and letting us know about your experience with our company. Customer service is at the forefront of all we do. We always do our best to provide fast efficient service. All our technicians are really great.They are friendly, efficient and will go above and beyond when they can. So pleased that you experienced the RepairCare quality of service we stand behind. Thank you for choosing RepairCare, Nadira. We appreciate your business. We invite you to call us for all your future appliance repair needs. Sincerest Regards, RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

Thank you for you review Nigel and letting us know about your experience with our company. We are so pleased that you experienced the RepairCare quality of service we stand behind. We are a company that understands that having something that needs repairing can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. Our technicians are great. Showing you how to fix the issue should it arise again is just one of the ways they go above and beyond when they can. Thank you for choosing RepairCare, Nigel. We appreciate your business. We invite you to call us for all your future appliance repair needs. Sincerest Regards, RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

Gale, I am so sorry to hear that you feel this way and that we were not able to manage your expectations. Unfortunately, we have no control of the availability of the parts. As a company we want to be respective to our clients and as such only follow up every 24-48 hours. I am so sorry this was not good enough for you. We are a company that knows that sometimes we don't get it right, but we are committed to making it right.Please call me at 888 501-9702 and ask for Tarah.

I'm so sorry to hear how you feel David. As discussed, the technicians that we send to do the repairs are not electricians and as such cannot touch the electrical panel. In your case the heat element burnt and in the process blew the fuse. I'm so sorry David, as explained there is a fine line between appliance repair and electrical repair. The technicians are not allowed to test the fuses in the fuse panel. He is allowed to test the outlet for 230 V but cannot touch the fuse panel. David, as we are a company that goes above and beyond when we can, we processed a full refund for you and we offered to provide you with the market value of your old appliance. This offer still stands. Please give me a call at 888 501-9702 and ask for Tarah. Best Regards,

We really enjoyed working with you and happy that you feel the same. Please let us know if there anything else we can assist you with.

Thank you very much for your kind words we work hard to provide excellent customer service.

Thank you for your review and letting us know about your experience with our company. We are so pleased that you experienced the RepairCare quality of service we stand behind. So pleased to know that we were able to provide same day service for you and the technician had the part with him and was able to do the repair right away. We are a company that understands that having something that needs repairing can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. We like to say "Don't pull your hair, call RepairCare!" Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs. Sincerest Regards, 
 RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

That's amazing Nadira! Thank you so much for such a great review. We are so pleased that you were able to get an appointment quickly and the repairs were done within an hour. At RepairCare, we are a company that understands that having something that needs repairing in your home can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. We always try to book for the same day or next day service. Our technicians also carry the most common parts with them. If your problem is a common issue with your particular model then most likely they would have the part with us and the repair can be completed in one visit. If no parts are required the repair will be done right away. Our technicians are great. They are friendly, knowledgeable and will go above and beyond when they can. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs. We like to say "Don't pull your hair, call RepairCare!" Sincerest Regards, 
 RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

Thank you for your review, Natalie. Although we appreciate the struggles you went through and we sincerely apologize for all the frustration and inconvenience this caused you, your review is only partially correct. You did not mention the extensive efforts that we went through during the resolution process and why you ended up going elsewhere for your repairs. We offered to come back at no charge and let you know that if the issue was related to something the technician did then it would be covered under the warranty and we also let you know that if it was a new issue, we would not charge any additional charges for the return visit. Only parts would be additional if required. We asked for payment for services rendered so we could come back and you would not pay. You then asked that we send a different technician to do an assessment. We were in the process of setting this up for you when we got an email from you saying that "I prefer that RepairCare not charge you for the labour to replace the cooktop and I will go elsewhere to have my oven assessed." We then sent you an email letting you know that we would release you from all financial obligations and asked you to do the same and you can continue your repairs with another service provider. We then received an email from you stating "I find it odd that RepairCare would not send someone out to verify\fix whatever the repair person did and I am taking a risk in releasing RepairCare from any liability until I have my oven assessed. Nonetheless I no longer wish to do business with a company that will not stand up for the quality of its service." You also stated in the same email "I very much appreciate that you have kept the communication lines open with me and your excellent customer service. I realize you are in a tough spot having to manage both company policy and client expectations." We responded with "Thank you so much for letting us know how you feel. Natalie, we did not know that you still wanted to work something out with our company as you said that you preferred to go somewhere else for your oven repair. We would have much preferred to work this out with our company but your email stated otherwise." At that point, you could have chosen to stay with our company but instead, you chose to go elsewhere. Natalie, at RepairCare, we strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do, going above and beyond when we can. We know that sometimes we don't get it right but we are committed to making it right. You never gave us the opportunity to make it right. We would like to say that during the resolution process you were great to work with and we thank you for that. Sincerest Regards, RepairCare Customer Service Team.

That's great Alex! Thank you for your review and letting us know about your experience with our company. We are so pleased that the problem was diagnosed quickly and the repairs were done right away. At RepairCare, we are a company that understands that having something that needs repairing in your home can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. We always try to book for the same day or next day service. Our technicians also carry the most common parts with them. So if your problem is a common issue with your particular model then most likely we would have the part with us and the repair can be completed in one visit. Alex, please know that if additional visits are required, no worries. It is all covered under our flat fee. You can have the peace of mind that your repair will be done in a timely manner at no additional cost to you. Sometimes a repair can take 5 minutes or 5 hours. We charge for the fix not the time. Alex, we use to charge an hourly rate, but we wanted to offer our clients a little bit more security. Our clients have done the shopping and they let us know that they had quotes of $10 a minute, $30 every 10 minutes, $50 dollars every 10 mins, $189 per hour and they charge for return visits and additional labour. If they provide a warranty on the repair, it is normally 30 days. We offer 90 days parts and labour on the initial complaint. We have found that most of our clients prefer the flat fee as it does give them the peace of mind that no matter how long the repair takes or if additonal visits are required, there are no additional charges. Only parts are additional if needed. Thank you for choosing RepairCare, Alex. We appreciate your business. We invite you to call us for all your future appliance repair needs. We like to say "Don't pull your hair, call RepairCare!" Sincerest Regards, 
RepairCare Customer Service Team We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.