Thank you for your review and letting us know about your experience with our company Bruce. We are so sorry you feel that way Bruce. We let you know several times per the payment receipt, our diagnosis is valid for 30 days and our Limitations & Disclosure states that If the client decides to purchase a new appliance, RepairCare is not liable. This decision is made at the sole discretion of the client. Bruce, as we let you know the technician tested the wall outlet 2x and the wall outlet received the correct voltage both times. If there is no indication of a problem, there is no reason to investigate the wall outlet for electrical issues. We did not tell you your fridge was irreparable. We let you know, as with any appliance repair, there is no guarantee that the repair will take place on the first attempt or if additional parts would be needed. That is why we return at no additional charges to complete the repair no matter how many visits are needed or how long the repair takes.The technician was told that you did not want to wait for 2 weeks for the part to come in to see if this would resolve the issue as you were going on vacation for 6 weeks so you would be purchasing a new machine. Once the client decides to purchaser a new machine, there is no need to have a confusing technical conversation about voltage. Had we returned and the issue not resolved, then we would have further investigated further to find out the issue and discussed the repair in detail. If the part was not required a full refund would have been provided. We offered a 3 way call with the technician 3x now to clarify the issue and the offer still stands. Service was provided on Feb 26th. On April 4th, we were contacted to say there was an issue with the electrical panel and demands were made for a compensation for both fridges an d if we did not then we were threatened with legal action and a bad review. Nothing was said about being under quarantine for COVID 19 when we asked why we were not contacted during the warranty period so we could return under warranty. in fact, Bruce we let you know that due to COVID 19, we understand times are difficult and as a goodwill gesture, we offered to refund back the diagnosis fee, which you rejected. We are sorry you do not appreciate your gesture and that we could not manage your expectations.
Best Regards,
RepairCare Team
Reply created 13 Apr 2020