Hi Edward!
We were overjoyed to read your review of our services! We take pride in our vastly experienced plumbers and team members, such as Pavel, who are able to identify issues and devise solutions for any issue, often without investigating the problem initially (though a priority and requirement for us with any job). We certainly understand how frustrating it can be to experience a problem such as yours, especially after certain procedures, such as snaking drains, don't fix the problem. Nothing matters to us more than satisfying our customers, and we believe in the value of keeping our customers informed and aware of the work we are doing. We extend our greatest thanks to your mother for having faith in us, and we're so glad we could provide a quality, efficient, well-functioning solution to that pesky issue in your plumbing system. It was a complete pleasure working for you and your mom, and we hope that she continues to live comfortably in her home with no issues in her plumbing. Should any questions or problems arise, please do not hesitate to contact us - your satisfaction is our main priority!
Have a spectacular day.
Team MT
Reply created 23 Jul 2016