Direct Waterproofing

Rating: 5 out of 5

Direct Waterproofing reviews (282)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2023

    Basement Leak Repair

    This is the second time I have engaged Terry and his team (Sergey and Roman) to fill a crack in my basement foundation. There were 2 separate cracks repaired in 2023. Both times the experience was excellent. Terry took the time to explain how the procedure will be done and provided a written estimate with everything laid out clearly. Sergey and Roman showed up on time and performed the repair as planned, have the site cleaned up properly, and made sure I am completely satisfied with the work before leaving. I really appreciate the photos provided at the completion of the project to document each step of the process and the warranty certificate. ' I have no hesitation in recommending Terry and his team to repair cracks in your basement foundation.

    Answer from pro:

    Dear Erik, On behalf of Terry and entire Direct Waterproofing Team, we want to thank you for such a lovely testimony about Terry and his crew. Thank you for sharing your experience with other people. It has been a pleasure working for you. Kind Regards, Direct Waterproofing Team

    Reply created 20 Nov 2023
  • Review from marina bazzocchi
    Rating: 5 out of 5
    Review left on 9 Nov 2023

    Water Proofed Basement

    Terry was very professional from the first time we met. He explained the procedure and was very patient answering all our questions. His crew did an excellent job and all work was done in the timely manner. The workers also cleaned up all the materials after the work was completed. We highly recommend Terry and his crew.

    Answer from pro:

    Dear Marina. Thank you so much for such a great review. We are happy our guys could meet your expectations. It was a pleasure working for you. Kind Regards, Direct Waterproofing Team

    Reply created 9 Nov 2023
  • Review from Customer of Direct Waterproofing
    Rating: 5 out of 5
    Review left on 4 Nov 2023

    Basement Patio Repair and Weeping Tile Replacement

    We sought out quotes from several weeping tile specialists regarding a complex issue with our excavated basement patio. Terry from Direct Waterproofing was able to immediately identify the problem, propose a creative solution and provide a reasonable quote and timeline for the work. Terry and his team (i.e. Sergey and Roman) were true professionals, who effectively completed the job in the discussed timeline for the quoted price. They demonstrated excellent attention to detail and clear expertise. Terry was very responsive and dropped by after completion to ensure that there were no unforeseen follow-up issues with the work. We would not hesitate to recommend Direct Waterproofing to anyone.

    Answer from pro:

    Dear Private User. On behalf of Terry and entire Direct Waterproofing Team we want to thank you for such a wonderful testimony. We appreciate you shared your experience with other people here. It was a pleasure working for you. Kind Regards, Direct Waterproofing Team

    Reply created 6 Nov 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2023

    Foundation Repair

    Work around our house presented several challenges but the guys at Direct Waterproofing worked hard, met every challenge, and did a great job, and even a few little extras. They demonstrated a real commitment to make sure we were happy - and in the end they stuck to the original estimate.

    Answer from pro:

    Dear Dan. On behalf of Terry and the crew assigned to your project we want to thank you for such a great feedback. We are extremely happy that our guys could meet your expectations. It was a pleasure working for you. Kind Regards, Direct Waterproofing

    Reply created 6 Nov 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2023

    Basement repair, seal

    I found Terry very approachable, he communicated the scope of work and why it was required very well. The crew that came to perform the work were very efficient and very conscious about returning my yard back into its original state. It was impressive to have them dig out around my foundation and not even be able to tell there was work done days after. Thanks again Eric

    Answer from pro:

    Dear Eric. Thank you for such a lovely feedback. We appreciate the time you took to share your experience with other people. It was a great pleasure working for you. Kind Regards, Direct Waterproofing Team

    Reply created 31 Oct 2023
  • Review from Thomas Baker
    Rating: 5 out of 5
    Review left on 29 Oct 2023

    Excellent, professional service and quality

    Terry and his team (Sergey and Roman) went above and beyond in exceeding expectations around communication, timeliness, follow-through, consistiency, quality and site cleanup. I deal with many contractors and it is truly rare to have an experience that emphasizes customer satisfaction so completely. Terry will be my first call next time I am doing waterproofing or concrete work, and I would highly recommend his team.

    Answer from pro:

    Dear Thomas, On behalf of Terry and the entire Direct Waterproofing Team we want to thank you for such a great testimony. It means a lot to us as it motivates to grow and improve. It was a pleasure working for you. Kind Regards, Terry

    Reply created 30 Oct 2023
  • Review from Customer of Direct Waterproofing
    Rating: 5 out of 5
    Review left on 21 Oct 2023

    Great Workmanship and Communication

    I checked out 3 different waterproofing companies and decided to choose this company. Terry spent the time to explain in detail to what was going to be done and his team completed the work on time and according to the schedule. Terry personally addressed all my concerns and answered all my questions throughly. Great job and many thanks..

    Answer from pro:

    Dear Private User. On behalf of Terry and the entire Direct Waterproofing Team we want to thank you for such a great review-great motivator for us! Thank you for sharing your experience with other people. It was a pleasure working for you. Kind Regards, Direct Waterproofing Team

    Reply created 23 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Oct 2023

    Interior Waterproofing

    We recently hired Direct Waterproofing to complete an interior waterproofing job. We originally obtained quotes from four waterproofing companies, and could not have been happier with our decision to ultimately go with Direct. Direct's quote was very competitive, the crew was clean and the work was quick. Very professional and would unreservedly recommend!!

    Answer from pro:

    Dear Private User. On behalf of the team of Direct Waterproofing we want to thank you for such a great review. It was a pleasure working for you. Kind Regards, Direct Waterproofing Team

    Reply created 19 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2023

    Full Interior Waterproofing

    We were looking for a team to fully waterproof our basement this summer and could not be happier with our experience! Terry and his team are professional, patient, and highly skilled. Terry explained every step of the process, and even helped us to resolve an unforeseen issue that was causing a funky smell in our basement. The crew were in and out in 3-4 days, did an amazing job, and left our space in a very tidy condition. To boot, the pricing from Direct Waterproofing was very competitive. Highly recommend this crew and would not hesitate to use them again!

    Answer from pro:

    Dear Yuan. Thank you for such a lovely words and great testimony about Terry and the crew assigned to your project. We are happy to see a satisfied customer and this motivates the company as it proves that Direct moves in the right direction, being stuffed with reliable people. It has been a pleasure working with you. Kind Regards, Direct Waterproofing Team

    Reply created 16 Oct 2023
  • Review from Sheryl Boswell
    Rating: 5 out of 5
    Review left on 3 Oct 2023

    Waterproofing

    After calling a number of companies and having some visit my house, I knew that Terry and Direct Waterproofing were the right company when I met him. He is professional, thorough, very clear, and transparent about the work needed. He provided a very detailed invoice with photographs of similar jobs that were very helpful for understanding the work to be done. Once he was finished, I received a detailed invoice with photographs of the work that was done. The work was done quickly and efficiently.

    Answer from pro:

    Dear Sheryl. We are thankful for such a great feedback. The basement waterproofing is a big project for the most of people but we try to make it as easy as possible for our customers. It is a big joy to see a satisfied customer. Thank you for sharing your experience with others. Kind Regards, Direct Waterproofing Team

    Reply created 4 Oct 2023
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