I was also uninformed like many of the reviewers were that this move would be contracted out to outside movers. The mover themselves were okay they were rather friendly and showed up on time. However after they had loaded my stuff it took them over four hours to drive from Regina to Saskatoon when that Drive should take at the very most three. After the move I also noticed that my dark bedroom furniture had some scratches and dings on it. But that wasn't the worst of it the worst was when I was asking for a receipt or an invoice when I was paying. The mover seemed to have no idea what I was talking about when I said I needed an invoice because my work is reimbursing me for this move. Finally he produced a handwritten receipt that said the amount that I had paid and told me that they would send me via email an official invoice at the end of the day when he had imputed all the information to the billing department. Two days later I still hadnt received anything so I called them and after waiting on hold for what felt like forever I was talking to a lady who said she would transfer me to the billing department however she hung up on me, surprisingly enough someone called me back a few minutes later and he was extremely rude when I said what I wanted. He told me they would send out the invoice right away. When I asked how long he said right now and I that I can even wait on the line if i wanted. I couldn't because I had other things to do so i said if I didn't see it in a bit I would call again. Surprise surprise an hour later still no invoice. When I called back a lady informed me it would be at least 2-3 days till I got it. When I said that's ridiculous because someone else had told me they would send it today, and wanted to speak to a manager she said they would call me back. And again no surprise when I didn't receive a call back that day. After over a week of me needing to call multiple times everyday(they tended to say oh let me check then put me on hold and hang up) where I was told various things including: the billing department just closed, I'll submit an invoice request to the billing department, it usually takes 2-3 days to get an invoice, it can take 10-15 days to get an invoice. Finally I was given the number of the guys who actually moved me and told to try calling them. So I did, he seemed confused because apparently I had told him that the hand written receipt he gave me was enough. After explaining that it wasn't because if doesn't even have the companies name on it. He said he had lost their copy of it which was why he hadn't submitted it to the billing department. He told me they would make a new one and submit it right away. Later that day the cherry on top of this whole terrible experience happened. I got a call from them wanting to do a customer satisfaction survey. When I was in the middle of explaining how unhappy I was and that I wouldn't recommend this service to my friends I was put on hold mid sentence. And than they disconnected me.
After 10 days and over 20 calls I finally received my invoice and I would never recommend this company because of their terrible customer service, and I don't at all know how it is they received a consumers choice award.
