Metropolitan Movers reviews (522)

I look forward to using your company again for my next move. I am very impressed with the professionalism that you showed during my move. It was last month that you helped me in my move. You came to my house for an in house estimate and planning early. You send a very polite and knowledgeable relocation specialist. With that I am happy I was able to prepare my things and my moving budget. During my move your men work really fast and they are careful with my things. After my move I am glad that there are no damage in my belongings. You are one of a kind.

I hired this coming to moving my medical centre from downtown to Richmond hill. I was very happy with there service and handling of my extremely sensitive and fragile equipment. I would highly recommend them to anyone who is in need of professional movers.

the guys were professional in every way they plastic wrapped all my furniture and used blankets on every thing they arrived with no damage it couldnt of been better then Metropolitan movers .. many thanks :)

A pleasure to deal with. Got a very competitive quote!!! The service was very professional quick with no headaches or hidden expenses. Will defiantly recommend them to my friends and family.

My experience with this company is the polar opposite of the 'testimonials'. It's surprising and unfortunate, considering I based my choice of moving companies on reviews from "http://homestars.com/ab/edmonton/moving-storage". This company was one of the top 3; so the unprofessional and slow, slow, slow moving employees really surprised me. [Also, we received a phone call yesterday, from a 'live person' representing this company, who asked us about the quality of our moving experience. We mentioned that we were unhappy, and had complaints about the staff, and she told us to complain on the website and promptly hung up.] Really, really, unprofessional staff here folks!! 3 men showed up on the appointed time (roughly) last Saturday, and got things sorted out with their truck for 20 minutes or so, before coming to the door. The supervisor introduced himself to my wife, and got a tour of the house and all the stuff that needed to be moved. Of the 3 men, two looked to be fairly fit and healthy, but one looked like an elderly, sick and cachectic. As some time passed, it was evident that he was sick (perhaps a flu) as well ... to our surprise he was able to assist with the moving of some of the heavier furniture, but it seemed to take a toll on him, and he had to rest inside of their truck a couple of times. He was constantly wiping his nose, etc. throughout the day, contaminating everything that he was touching. It's not cool to send someone who's physically ill to someone's house to touch all their belongings. It's not cool that this person asks for some whiskey later on in the day either. It's not okay that they disassemble furniture, and later don't want to put it back together again. They get paid by the hour right? (They seemed to be aware of the hourly fee, because they managed to pad their time up to 10 hours.) There was an armoire that the supervisor said they had to take the top off of to get it out of our basement. Once it was at the new house, he didn't want to screw the top back onto it. Thankfully there was one guy who seemed to have a better work ethic, and he put the top back on for us. (Funny thing is, I never had to take the top off the armoire when I put it in the basement a few years back. We didn't change the height of the ceilings or dimensions of the stairway leading out of the basement to the main floor. I also moved it down by myself!) They took 10 hours to move us 2 city blocks away. That seemed like a horribly excessive amount of time. The supervisor mentioned that it was because our house was a bi-level and it just takes a lot of time to move stuff down stairs. Hmm. I moved myself 3 times in the last 3 years, and got a lot more done in a shorter period of time. They refused to take my 50" inch plasma TV off of the wall in the bedroom, because it represented a possible risk to their well-being. ??? They aren't movers? They aren't used to TV's hanging on a bracket on the wall in homes? I ended up taking the TV off the wall by myself, while the ill employee watched; assuming that great risk and responsibly all onto myself. They did move our piano for us though. They got it to the new house, but couldn't get it up the 8 stairs to the main floor. They needed my help to move it up the stairs, which isn't in itself the problem. The problem was that they stated they were going to refund us the $150 moving fee for the piano and just leave it where it was if I didn't help. We could then hire piano movers at our convenience to get it up the stairs. (So we'd just have a piano wedged in the front door of the new house for a couple of days while we hired someone else to finish the move?) The supervisor kept talking about how precise and methodical they were, how professional they were, how they took great care not to damage peoples belongings. Well they managed to scratch quite a few pieces of furniture, and to completely break my daughters Ikea desk? Don't brag about it if you can't deliver! They also refused to move our small barbecue to the new house? They wouldn't drive it 2 city blocks because there was a propane tank in the BBQ. We offered to take the propane tank out, but they managed to leave the BBQ behind at the old house anyway. They also had insufficient tarp to cover the carpeting in the old house, so there was tons of mud and wet snow throughout the home that needed to be steam cleaned out. So, would we use this company again? No way ... not for free, not under any circumstance. Avoid these guys completely.

the girl on the phone gave me a proposal, it was pretty fair (not the cheapest) i took the deal cuz i was promised a great service and no surprises in the cost. there were no surprises and the delivery guys where nice and even made the move a little more easy and light. thank you guys

The Metropolitan Movers (Ottawa) did a very bad job on moving. Most of my furnitures Dinning set, breakfast set, master bedroom set got damaged: chips off, scratchs all over the tables, chairs and bed frames. I sent pictures and ask for compensation, the customer service manager asked me to show the pictures before moving. OMG, how can I know which part would be damaged and keep a pictures for record? So I will never recommend their moving service to any boday.

I was out of country when all of a sudden my sister decided to move in my house from downtown. She was just immigrated to Canada, single and I was apprehensive if she can move on his own. I asked her to find any good moving company and not to worry for money. She was happy with the service she received from Metropolitan Movers as she didn't lifted a box. There charges are also reasonable and they reached at time given by them. I'll use them again in future if needed.

We hired Metropolitan Movers in late June for our move about 45 minutes away. This was my first time using professional movers and I was a little apprehensive, but everything went off perfectly, and I was very happy I hired movers. They were on time, professional, came out to give us a free quote and provide loaner totes and wardrobe boxes. They were polite, helpful, fast, and quick at their work. Items were well packed and handled carefully. Would recommend them in a second and without any reservations!

USE SOMEONE ELSE! Metropolitan Moving services was contracted to move us from Welland ON to Oshawa ON. They quoted a $150 truck charge plus $95 per hour for three men or a flat rate of $460 for the first four hours which would include the truck charge. Additional hours were then to be charged at the $95.00. We booked the job at the flat rate with them for 09:00. At 09:00 a truck arrived and told us the job had been subcontracted to them by Metropolitan. Calling Metropolitan to confirm got us voice mail. The truck was loaded and we left. We followed the loaded truck which was stopped for inspection at an MTO station at about 12:45 and was held by the officer. We were told by the movers that they were stopped as the driver had an incorrect license. The MTO officer I spoke to said that the truck required a “D” licensed driver in order to leave. While waiting at the MTO we saw many other trucks take 15 to 20 minutes to go through. A new driver arrived and left MTO at about 16:10. They finally arrived in Oshawa and started unloading. The original driver presented the bill with an extra “truck charge” of $150 (specifically included in flat rate by Nicole from Metropolitan). He also only allowed 2 hours for the 3.5 hour halt. Unloading was halted and a signature was coerced to get the balance of the property unloaded. The overcharge was $276.85 – over 30%. Calls to Metropolitan went unanswered and I had to sign the credit slip to get our stuff unloaded. It also started to sleet during last half hour of unloading - boxes were thrown, items broken.  If the drive hadn't been delayed the move would have been finished before the weather changed. Driver mentioned having instructions to drive around weigh scales and had only gone through this one as he didn't know the area.