Stannah

Rating: 4.9 out of 5

Stannah reviews (113)

  • Review from Customer of Stannah
    Rating: 5 out of 5
    Review left on 29 Sep 2021

    Stair lift installation

    Great workmanship. The gentleman that did the work was very professional and very thorough in the explanation on how to use the chair. Very satisfied with the installation

    Answer from pro:

    On behalf of the team at Stannah Canada, we thank you for trusting us with your business. Enjoy your new stairlift!

    Reply created 29 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2021

    Replacement of batteries in chairlift

    Left a my name and number on their site. Was called the next day so I could explain the problem was having with the chairlift. They sent out a technician the next day. Great service of inspecting the chairlift and what was needed. He tested the chairlift to make sure there were no other issues with it functioning correctly. Very polite and knowledgeable when asked questions about their product and company. Would highly recommend them.

    Answer from pro:

    Thank you for taking the time to comment on your experience with our team at Stannah. We're thrilled to hear that your stairlift was serviced quickly and correctly so you can trust it for many more years.

    Reply created 26 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2021

    Chair Lift Rental

    Wow! Professional and prompt service delivered with great warmth and compassion!! Christy was extremely helpful and knowledgeable. It was a pleasure to deal with her. Installation was quick and seamless. Ben's service and demeanor was excellent. Covid 19 safety protocol was adhered to at all times. THANK YOU!

    Answer from pro:

    Thank you for taking the time to share your experience with our team at Stannah Roshan. We are pleased to have earned your trust and we wish you many years of safe travel on your stairs.

    Reply created 9 Jun 2021
  • Review from Customer of Stannah
    Rating: 5 out of 5
    Review left on 10 Apr 2021

    Stairlift

    We utilized Stannah for my parents home to ensure their mobility was not limited. Matthew at Stannah maintained regular conversation with me and provided me with updated all throughout the process. Ben and David installed the stair lift to perfection as promised however they went above and beyond in ensuring that the place was ready to go after the installation including disposing of the material as needed and cleaning. Thank you Matthew, Ben and David for a job well done!

    Answer from pro:

    We're thankful that you chose our team at Stannah for your parents stairlift and you are pleased with the experience. Wishing you all the best and thank you for trusting Stannah with your business.

    Reply created 12 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2021

    Stannah Stair Lift

    Stannah was recommended to us by family friends in Ottawa. We had the first one installed for my father in our Ottawa home which has a beautiful spiral staircase. The stair lift was custom designed and fit the shape of the staircase with precise elegance. The installation was hassle free. The service providers and technical personnel were highly trained, considerate and helpful. A few years later we moved into a new home in Hamilton. The Stannah team in Ottawa and Toronto helped us coordinate a new installation in Hamilton. The excellent service continued. Over 5 years of continuous use we have had no trouble with the stair lift.

    Answer from pro:

    It's great to hear from you and we love the term "custom elegance". We trust that you will have many more years of safe travel on your stairs. Thank you for giving us the opportunity to earn your trust.

    Reply created 11 Mar 2021
  • Review from Michael Vuchnich
    Rating: 5 out of 5
    Review left on 5 Mar 2021

    Stannah customized chairlift

    We had a Stannah 260 Custom Curve Stairlift installed from our basement to the second floor. The entire experience was positive. We recommend Stannah without reservation both from a product performance standpoint and top notch personnel. Matthew visited our home, studied the need, made measurements and presented a quote. Very thorough. With only a minor change the architectural drawings matched his initial work. Joe, Ben and David were the installation team. Always masked. They were very careful. Checked and double checked each segment of the travel to assure it operated properly. Reviewed the operation with us. Worked digilently for the 3-4 hours required for the installation. Kudos to all.

    Answer from pro:

    Thank you for taking the time to share your experience with Stannah Michael. We take great pride in our products and service and are always thrilled to hear from customers like yourself. We wish you the best.

    Reply created 8 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Feb 2021

    Stairlifts

    One of the reasons I would recommend Stannah is that there is no middle-man. You are dealing directly with the manufacturer and Installation team, so there is stronger accountability. I want to thank the Mobility Sales Specialist and Installation Crew of Stannah, Markham. From start to finish I was pleased with the process and service provided. The Mobility Sales Specialist was patient in educating us and explained why a different stairlift to the one I had chosen would be better for my parent. He also suggested looking at government rebates for (home improvement tax credits for seniors). The Installation crew were professional and efficient. I had two stairlifts put in, from ground to 2nd floor and ground floor to basement. It was completed in record speed plus they removed an existing handrail which cluttered the space on the stairs and they installed the remotes exactly where I wanted. Clean up was done well too.

    Answer from pro:

    Hi Gaynor, we appreciate you taking the time to share your experience with our team at Stannah. We wish you the very best and trust you will enjoy the new stairlift for many years.

    Reply created 3 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Feb 2021

    Assurance and no hassle

    Really happy with the whole process, from getting a price quote to finished product. Stair lifts are not common and you really don't know where to start when researching. Stannah was able to provide experts, Christy, who are knowledgeable and willing to spend time in educating and guiding through. From products, process, pricing to final installation. Really gave us the assurance in going with Stannah chair lift. Also, there's not much reviews on senior products out there. No fancy YouTuber throwing sexy cinematic reviews for senior chair lifts. So you'll end up reading a bunch of random thoughts off google and still be skeptical (like this one you're reading, thinking I got paid). Stannah was the best in clarifying all the confusion, so we went with them. Mainly the company have been around for a long time and pride itself in service and product quality. Their pricing is absolutely justified. When you need a product like this, you don't want to compromise. You just want to have it done and done right so your parents can get up / down the stairs. If there's issues, you know they are around for you. Thanks guys for doing a great job at installation. Ben, Joe, David high speed ninja their way in and out. There were absolutely no mess to clean up after. Took care of the original hand rails, doors and even hang up my dad's clock. Highly recommend, the professionalism is top notch.

    Answer from pro:

    It can be daunting to research a product like a stairlift but we do believe that a superior product and going above and beyond for our clients sets us apart. Thank you for your lovely words and for allowing Stannah Canada to earn your trust.

    Reply created 4 Feb 2021
  • Review from Customer of Stannah
    Rating: 5 out of 5
    Review left on 30 Jan 2021

    Stair lift

    Friendly staff Quality product All aspects from the staff from sales, to estimate to install are very friendly and are good with elderly people. The stair lift is good quality and has made quality of life much better for elderly.

    Answer from pro:

    Improving your quality of life means a lot to our entire staff. Thank you for trusting Stannah with your stairlift purchase and we wish you many years of safe travel on your stairs.

    Reply created 1 Feb 2021
  • Review from Customer of Stannah
    Rating: 5 out of 5
    Review left on 29 Jan 2021

    Stairlift

    Stannah stairlift is very professional from sales through to final installation. The installing crew is skillful. They are polite and patient to answer questions. They presented the operation instructions in a very comprehensive manner. Job well done !

    Answer from pro:

    The customer journey is always our priority at Stannah. Ensuring that we treat you and your loved ones like family while providing the safest quality stairlift motivates us daily. Thank you for your kind words.

    Reply created 1 Feb 2021
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