Panes Window Manufacturing

Rating: 5 out of 5

Panes Window Manufacturing reviews (232)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2021

    Nothing short of Spectacular

    Due to a wait on glass and having a hiccup with our order the wait time turned out to be a lot longer than expected. Daryl's communication throughout truly finished off a long process on a high note. He was prepared to make sure we were taken care of each step of the way. Vasily, our installer, did a fantastic job and went above and beyond. All in all this was a fantastic experience. Panes definitely made up for an issues with the exceptional service. Never have I had an issue with a large purchase and been so happy with the outcome.

    Answer from pro:

    Great customers make all the difference in these situations, thank you for your patience and understanding throughout, and enjoy your purchase! -Daryl

    Reply created 16 Mar 2021
  • Review from Vlad Shusterman
    Rating: 5 out of 5
    Review left on 29 Jan 2021

    Amazing job!!!!

    This company did an amazing job. Everything was done quickly, the price was awesome and the installation was fast and neat. Before choosing this company we contacted a few others and after doing research we choose Panes. We are so grateful and we got such amazing black windows. Definitely, would recommend Panes to be the choice for your windows needs. I am attaching a photo before and after.

    Answer from pro:

    Thank you Vlad, for taking the time to post a review for us. Very much appreciated and thanks for choosing Panes Window Mfg. for your project. -David

    Reply created 1 Feb 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2020

    KitchenRenovation

    Great site with huge selection and instant pricing. Much better than anything out there. Everyone else wanted you to call. Great customer service. David helped me out immensely with making sure I made proper selections and removed what I didn’t require. Windows were ready a bit sooner than promised. Windows fit perfectly. Will definitely use this company again and recommend this business to others.

    Answer from pro:

    Thank you for the kind words Peter, and taking the time to post a review for us. Much appreciated and looking forward to working with you in the future David

    Reply created 1 Feb 2021
  • Review from Customer of Panes Window Manufacturing
    Rating: 5 out of 5
    Review left on 26 Nov 2020

    Casement window

    The online ordering went very smoothly. My online inquiries were replied to quickly and professionally. The pick up was in and out with no delays. The window looks great but I will be installing it in the spring. Cannot wait!

    Answer from pro:

    "We're all very happy to have made your window shopping experience so enjoyable". -Thanks from the entire Panes team!!

    Reply created 1 Feb 2021
  • Review from Jas Samra
    Rating: 5 out of 5
    Review left on 26 Nov 2020

    New build windows

    Purchased windows for a large new build construction project from panes. David was a pleasure to do business with. I recommend anyone shopping for windows to purchase from panes for the service and pricing that is amazing.

    Answer from pro:

    Samra, thank you very much for the kind words, it was a pleasure working on your project, and looking forward to doing business with you in the future again. Regards, David Bekman

    Reply created 27 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2020

    Kennisis Cottage Window Upgrade

    I am very happy with my purchase from Panes windows, the process was painless. I spoke with technical support online and they explain how to measure and how to install including the type of screws to use and how much gap to leave around the windows. The website was easy to use for ordering and the production date for pickup was sooner than advertised. When I arrived to pick up the windows the warehouse manager couldn't have been more helpful helping me load up my vehicle. I did do my homework and Panes price was better than the competition and the quality was comparable. It took about 2 days to install 5 windows including all the trim and they have made the place so much warmer.

    Answer from pro:

    Thank you very much for the kind words, our company strives to provide superior quality product and customer service, and we are thrilled that we have met your expectations. Looking forward to dealing with you in the future again! Regards, David Bekman

    Reply created 26 Nov 2020
  • Review from Chris Reynolds
    Rating: 5 out of 5
    Review left on 25 Nov 2020

    Great company to deal with

    I needed windows fast, I had booked siding installation and decided shortly after that we should replace the windows. We had about 4 weeks before the siding crew was to come. I called Panes, Dave answered and he promised to have them ready. He is a man of his word, the windows were done with more than a week to spare. Perfect size and great quality. We purchased the double hung and are extremely happy with them and the excellent service from this company.

    Answer from pro:

    Hi Chris, thank you very much for the kind words, our company strives to provide superior quality product and customer service, and we are thrilled that we have met your expectations. Looking forward to dealing with you in the future again! Regards, David Bekman

    Reply created 26 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2020

    Great service, need word on packaging.

    One IMPORTANT thing for the shipping. The particle board is thin (that's not too bad) but the screws used to assemble the wood around the window for shipping are not the right ones. You need to use screws with the larger pan heads - designed specifically for particle board. Good luck, great service

    Answer from pro:

    Hi Yvan, thank you for the great feedback, we will look into your suggestion to improve our crate building and screws options, I am glad you are happy with the windows! Regards, David Bekman

    Reply created 26 Nov 2020
  • Review from Shazad Hussain
    Rating: 5 out of 5
    Review left on 17 Nov 2020

    Excellent customer Service

    I ordered a window from Panes in September and have nothing but good things to say. First and foremost, you can always get in contact with someone when you call. I never had to wait for call backs and I was able to have options provided to me that fit my needs. I was also provided with well priced quotes and accurate turnaround times for my window. I dealt directly with David for the majority of my interaction with Panes and his customer service was top notch. He went above and beyond to ensure a good quality product and installation. I would definitely recommend Panes and will use them again in the future.

    Answer from pro:

    Thank you very much for the kind words, our company strives to provide superior quality product and customer service, and we are thrilled that we have met your expectations. Looking forward to dealing with you in the future again! Regards, David Bekman

    Reply created 26 Nov 2020
  • Review from Zor Pr
    Rating: 5 out of 5
    Review left on 17 Nov 2020

    Bathroom Window

    Several things I was pleased about: 1. There was a guy when I called customer service who could remotely modify my complex doubled stacked window and explain the difference in dimensions etc. 2. Amazing value - I shopped around locally and there guys had a price that could not be beat 3. The window arrived in a wooden box - super solid and cushioned up on inside. 4. Yes there was a 4-5 week wait time but local guys quoted me 6 weeks and sounded annoyed I was ordering just 1 window. 5. Super pleased with the quality of the window.

    Answer from pro:

    Thank you very much for the kind words, our company strives to provide superior quality product and customer service, and we are thrilled that we have met your expectations. Looking forward to dealing with you in the future again! Regards, David Bekman

    Reply created 26 Nov 2020
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