The Monitoring Center

Rating: 4.6 out of 5

The Monitoring Center reviews (296)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jun 2019

    Smooth Transition, Great Price

    TMC just inherited my system from their predecessor (for less than half of what I had been paying) which is more complex than is needed, yet David, my serviceman, slogged through it, got it all functional with TMC's system. Then he had it set up to open my laundromat automatically and I am able to open & lock it using Total Connect. He also showed me how to work the system and how to get manuals for it which no one in the past three years had ever done. Happy so far and if others' reviews are any indication I expect a long relationship. Roy M. ps Homestars, Tell your programmers that TMC is international and that a California Postal code should be considered legitimate. I had to use a Canadian code to post this review.

    Answer from pro:

    Thank you so much for your positive commentary ... we do appreciate your business and also look forward to a long relationship :).

    Reply created 17 Jun 2019
  • Review from Christine ramdeyol
    Rating: 5 out of 5
    Review left on 13 Jun 2019

    Alarm system install

    Affordable system suited to our families need. From the sales department to the technician- each person I had the opportunity to interact with were completely knowledgeable, professional and most importantly kind and easy to deal with. Thank you for navigating me through your products and for the beautiful install!

    Answer from pro:

    Our complete pleasure Christine ... Thank you for taking the time to post your most positive commentary. Welcome on board!!!

    Reply created 14 Jun 2019
  • Review from Lolita Chakravarti
    Rating: 5 out of 5
    Review left on 13 Jun 2019

    Another Satisfied Customer!

    We have been with another company for 15 years but recently, over time, noticed service quality degrading. We heard TMC's ad on 680 News often and decided to give it a try. From the very beginning we had nothing but positive experience. Chris (CS agent) was very friendly and understood our needs well and was able to recommend a solution; nothing could beat the price. Next the installation was seamless and quick - agent Amit was very knowledgeable and professional and did a good job explaining everything. Overall, a very happy customer!

    Answer from pro:

    Welcome on Board!

    Reply created 2 Jul 2019
  • Review from Aldo Scanni
    Rating: 5 out of 5
    Review left on 11 Jun 2019

    Phenomenal Service at a Great Price

    Amazing company with great service techs and a great service priced well. Very happy to use these guys for our home security. The installer was super courteous and hooked everything up without a hitch. Contacting the service center was super easy and they were very professional.

    Answer from pro:

    Wow Aldo ... we are grateful for your enthusiasm and will continue to grow our servicing relationship. We appreciate your business!!

    Reply created 11 Jun 2019
  • Review from Shivani Ramoutar
    Rating: 5 out of 5
    Review left on 9 Jun 2019

    Excellent Service!

    I was a customer with another alarm monitoring company previously. I definitely made the right choice switching to The Monitoring Center. The technician was professional and well knowledgeable about what would be the ideal services I would require for my home. The other reason for switching was the amazing cost of $9.99 a month. I would highly recommend the alarm monitoring Center!!!

    Answer from pro:

    Hi Shivani!! Thank you so much for your positive review and welcome to the $9.99 experience. We appreciate your business!!

    Reply created 10 Jun 2019
  • Review from Vel Z
    Rating: 5 out of 5
    Review left on 9 Jun 2019

    Existing alarm system takeover setup

    The setup and 1 year service plus 6 months free was the total of $249. Great experience from start to finish, installers showed up when promised and explained everything. Would highly recommend!!!

    Answer from pro:

    WOW Vel ... thank you for your recommendation. We look forward to servicing your security needs!!

    Reply created 10 Jun 2019
  • Review from Hatinder Hari
    Rating: 5 out of 5
    Review left on 7 Jun 2019

    Cost effective alarm monitoring

    Quick service at a great price! Much better value for money than my old provider! I would highly recommend the Monitoring Centre. The cost of the service offset my house insurance so literally cost me nothing.

    Answer from pro:

    Welcome on board Hatinder!!!

    Reply created 10 Jun 2019
  • Review from Customer of The Monitoring Center
    Rating: 5 out of 5
    Review left on 6 Jun 2019

    Easy to use and mobile app compatible

    We chose TMC because the previous owner was under their servicing, what I really like is the home monitoring system is mobile compatible so user can choose not buying the control panel but arm/disarm via mobile app. The technician was really nice and patient, explained all the details and gave us an orintation about how the system works. Great service!

    Answer from pro:

    Thank you, your positive feedback is truly appreciated!! Welcome on Board!!

    Reply created 7 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2019

    Alarm install

    Needed an install within a day or two - they arranged to come the next morning. The tech called me as arranged, and all was done within about 90 minutes. Efficient, friendly and clearly knowledgeable.

    Answer from pro:

    Thank you so much for your positive review Craig ... we look forward to servicing your security needs!

    Reply created 14 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2019

    Great customer service

    We had the monitoring center in our first house for almost 20 years and we signed a new contract with TMC again. The customer service and response is impeccable at a very reasonable price.

    Answer from pro:

    Welcome back Sabine!! Thank you for your positive commentary ... we appreciate your business!

    Reply created 5 Jun 2019