Reliance Home Comfort reviews (13631)

I had a leak on my water heater and had Allen come by the next day after the service was booked. he was able to find where the leak was coming from and instead of me having to go out of my way to find someone to fix it he was able to do it efficiently. He was very polite and friendly, thank you reliance.

I woke up to a cold shower yesterday. I called reliance and they came within 24 hours as promised. Wesley called 20 minutes prior to arriving and fixed my water heater quickly. he explained to me the problem as he was working and told me about how my humidifier works and which way to put in my furnace filter. thank you.

Otto kanoumi did excellent work in installing water tank. We thank him for his exceptional service, punctuality and follow up today and he is a star of home stars.he is a best. Thanks

We got Great service from Chris B #907. He was friendly and worked quickly and efficiently. He ordered the part we needed and then came back the day the part arrived to install it.

I would like to thank Tim for his great quality work and timeliness. Now! The house we bought has a new gas line run to the stove and dryer. Life is good again, my wife is enjoying her 6 burner gas stove and the kids and me are enjoying her fabulous meals. Thank-you Ryan for making this happen so quickly.

John S. and John M attened to replace a poorly installed new ondemand tankless unit. In particular John S demonstrated the attention to detail and workmanship we have had in the past from Reliance. The properly installed unit is a neat and tidy installation

Last night a subcontractor for Reliance came in to see why I was unable to get any heat. He looked at the unit and informed me that he was not qualified to work on the unit. He said his paperwork did not indicate that I have an air handler instead of a furnace. He did not open the unit in my presence and informed me that he thought the pump was not functioning. And that it would take quite a bit of plumbing to repair it He then called the dispatcher to send out a qualified tech. At around 10:15 the dispatcher called me to tell me that the new tech would not be able to make it to repair the unit. She arranged for a technician to come out tonight. This technician Chris B was quick and efficient he opened the unit and showed me what was wrong, and fixed the immediate problem and told me he will have a supervisor call me tomorrow to discuss a different problem which while not of immediate concern should be dealt with. I was not impressed with the subcontractor, but the reliance technician who came tonight was very good.

Saleem malik came to my house to fix my hot water tank. I was very happy with his professionalism. He called before coming, wore on shoe covers when entering my house and was very fast when it come to fixing the tank. He also gave me information on getting protection for my furnace.

Sam and Otto did a brilliant job in repairing the restricted hot water pressure at my house. They were courteous, professional and highly knowledgable. They are highly recommended for future work.

Initially I was very happy with the sales response received - they provided an excellent quote to provide a replacement AC unit. This back in early June. The AC unit was looking great, the installation was set to take place, all appeared in order. then the work and the nightmares began. The unit brought would not fit the attic space involved, the outside unit had to be changed. After several attempts, the unit was installed in late July and began to work. But we are not finished yet. within a week the unit froze solid and had to be turned off , thawed and inspected. The inside unit was replaced and we started once again. Once again the unit froze up completely - another two weeks and several service calls later they finally came and replaced the outside. In mid September aftera summer of frustration, it appeared that the installed unit is working as promised but only after many frustrating hours of dealing with a Customer Service Dept that is neither responsive or helpful. I have never in my life hated calling for assistance from a customer service organization that was so unresponsive and unhelpful. I spent numerous calls simply getting into their system only to find that I had to repeat everything and I mean every detail the next time i called. They could never find our file, they have no account number for us and their record keeping is worse than nothing. The latest adventure related to the rebate that they promised from Ontario Power authority. This was submitted i the summer, by them and according to them all was in order. I received a letter in mid September OPA denying the rebate as the form was incorrectly submitted by Reliance. I then spent two weeks trying to get in touch with the right people at Reliance to make good on the application. I was never able to contact the Sales dept, the people who were to submit the rebate. instead, i had to rely on the same Customer service Dept which had been so miserable all summer, regarding our installation and subsequent repairs. It is now three months since this relationship began and I am finally hopeful that the rebate has been resubmitted correctly - only time will tell...