Reliance Home Comfort reviews (13631)

I have been with reliance since April2011. I have an energy star hot water tank that is less than 3 yrs old .. It does not work properly, I can't even take a shower or wash the dishes cause it runs out of hot water, and right before it happens I hear the beeps and that's it.. So I started calling the customer service and ask them if they could send a technician over , they keep telling me someone will contact you but I have not geared from anybody in the past 6 month,,, worst company, worst service quality and worst customer service,, I think they train their staff how to fool the customer ,,, all they want is your money but when u ask for their service , u ll get nothing but promises I ll never ever refer them to anyone of my friends and family and make sure to post this on my Facebook and get all my friends to share that on their timeline

The technician -derek phung -employee 2393 serviced our furnace at 303 crossing bridge place, aurora, ont on monday, nov 18. derek was courteous, professional and efficient. In all areas of service i would rate him 10 out of ten. and would like to have him service the a.c. unit in the spring. well done derek!

Jayson Newton hooked me up an I had my old furnace and a/c replaced. I was not home at time of install, but returned home pleased to find my place just the way i left it. For me, renting was the way to go, no upfront cost and very affordable.

We had Jayson come explain the pros and cons (not many) of getting a new system and what our options were for payments, rental as well as the rebate. He was right on time for both the first appointment and for the measure date. Don't plan on needing a new setup any time soon but would use these people again if needed.

Nick Clewly was the Technician sent out to correct an number of mistakes made during the installation of the replacement heater. Nick's work, attitude and professionalism are to be commended. He listen to my concerns and went over and above my expectations. Thank you to Nick and Shane Willis at Reliance.

Joe Green, employee # 2552, arrived within the arranged time, replaced the water tank and fixed the vent pipe according to code and pointed out areas need to be watched out for. Work was done within the hour and every thing was checked working. Thank you.

Phil Latour (#7546) arrived on time and performed a thorough furnace inspection and service, explaining what he was doing and providing helpful advice. Very friendly & a great attitude to service!

James Walton was the technician from Reliance who visited for my annual furnace and water heater inspection today. James was professional, and very knowledgeable in helping me understand what to know as my system ages. James offered to make arrangements for the sales person to visit. All in all, a very good customer service experience!

there were no problems encountered while fixing the water heater. But they arrived 1 hour late, and we had to call to tell them they were late. Very good person, kind and caring.

THANK YOU Phil Latour #7546 for a great service experience. There are very few people left with such great service attitude and helpful advise. He did a full check to the unit and tried all the possible things that could be wrong with. He explained in detail what he was doing and why.