Reliance Home Comfort reviews (13630)

My hot water tank decided to empty itself over night. Called first thing and within an hour the guys were over with a new tank. Excellent friendly service, I'm very happy.

Was looking to add A/C to our home, so we called Reliance. They were friendly, knowledgeable and easy to work with. We are very happy with the service received.

The Reliance tech was great, couldn't ask for better service. Quick. Professional. Efficient. Awsome job!

Our experience with Reliance has been seamless and pleasant from the first phone call. We had our furnace and air conditioner replaced today. The technicians were professional, courteous and efficient. I highly recommend Reliance without hesitation.

Walked into the basement to find a pool of water around my water heater. Noticed the drain valve was dripping water. Called for a repair tech late in the day. They sent him out first thing the next morning. Arrived on time was super polite, masked and had boot covers for his boots. Diagnosed the plastic valve was leaking and replaced it with a brass one. Quick turnaround, on time and polite.

They do good repairs but Im writing about their protection plan. When a repair person was over doing work on our boiler, he looked at our Mr Slim head and said are you protected for AC? No. So I signed up for that in addition to plumbing and boiler protection. A few months later I got a call from our tenants saying that the Mr. Slim was not working, so I call Reliance, then they told me that the AC protection plan doesnt cover Mr. Slim. But did they cancel that plan immediately because of their mistake? No. When I finally got around to calling them and cancelling a few months had transpired. Would they cancel it retroactively because it was for something that they didnt even cover? No, but they would give me two months break on the service going forward. But you dont cover the equipment I have, why would I want to continue the service I asked. So I cancelled and paid for six months of coverage for nothing. Now two months later and they are still billing me. I call they tell me that it is cancelled. "Why am I still getting billed?" "We don't know sir but someone is working on it", is the reply. To this day I am getting robo-called "your bill is overdue", and each month I get a bigger invoice. Update: Gemma got back to me and said my account was taken care of in May but I'm still getting Past Due emails (July, 2022).

Problem fixed quickly the technician was knowledgeable very happy about what they have done thank you

The technician was very professional, respectful and polite. He also satisfactorily answered all my questions not just about the aircon but also about the new thermostat and humidifier. I am very pleased.

We have a rental heater with Reliance. It stopped working and started leaking and we had reliance come to the house and they gave us a quote. The quote we got was $1500 which included $1000 for venting, $300 for a mixing valve and $200 for plumbing labour. When giving the quote, they said they might put a small whole in the ceiling to fix the issue but they will let us know if they needed to do that. The next thing we know, they completely destroyed the whole ceiling without our permission with lots of large holes and cuts everywhere without telling us. Also, the bill they sent us was for $2500 instead of $1500. We received a quote to get the wall fixed and that will cost us an additional $1750. So now a $1500 job is costing us $4250. Reliance please own up to your mistake and fix this problem.

Glen provided best and honest service, he was direct and very insightful! The installer were very clean and efficient, they had great experience and were professionals in their trade!