Reliance Home Comfort reviews (13630)

Bill (ID 7945) was a lifesaver in this heat wave, identifying and replacing a broken compressor and getting my A/C back to life. Bill is friendly, professional, and good at what he does. A quick repair and another instance where I'm glad I have the comfort protection plan.

Steve from Flan Air was punctual and courteous with a very pleasant personality. Steve actively listened to my description of the problem, asking appropriate questions to try to understand the root cause. I’m an engineer so I really appreciated that once Steve had found the problem he took the time to quickly explain it and also the way he resolved it.

REpair person (David Tron) came when expected. Fixed the tank in 10 minutes and showed me how to do it next time. Terrific service and great repair person. Well Done David Tron

Our water heater had been giving us problems for a few weeks, sometimes not heating up water for full 24 hours. The problem would seem to remedy itself but this latest stint was the last straw. Customer service was very helpful. An out-sourced technician showed up in an hour after a couple phone calls and was prompt and courteous and fixed the lighting timer? or whatever it was. Easy experience.

My hot water tank turned itself of 3 times in 2 weeks. I called Reliance. They sent Matt ID# 1920 the next day. He was punctual, called before arriving, was polite and respectful He repaired the hotwater tank in 5-10 minutes. He explained what the problem was and what he did to repair it. I was very satisfied with the whole process.

We called Reliance Home comfort for the annual maintenance of our AC. Adam (#6707) came to do the service and had a very professional and customer oriented service. He did all necessary steps required to tuneup the AC unit and explianed us the entire process. We are pleased with the excellent service. Will definately recommend

We have had 7 repairmen here since last year when we had an air conditioner installed to make adjustments to it. Out of those 7 Pat Dumerlin Employee # 1576 stood glaringly out, above and beyond the other 6 repairmen. Reliance Home Comfort is well represented by this employee as being Professional, Courteous and Knowledgeable. My husband and I cannot say enough about the top quality customer service we received from Pat!!! Let me list his attributes: I think the biggest and most valuable asset of Pats' that benefits your company is his ability to LISTEN while we gave him a summary of the problems & fixes we have had since we purchased the AC unit. The fact that he TOOK OUR COMPLAINTS SERIOUSLY and considered each one. His vast KNOWLEDGE base and how he CLEARLY AND CONCISELY COMMUNICATED this to us. Not once did he become defensive or argumentative as he discussed each issue with us. He was relaxed and patient while answering all of the numerous questions we had. He gave examples of other customers with the same issues and how they were resolved. In a matter of minutes HE PRESENTED HIMSELF AS BEING VERY PROFESSIONAL, KNOWLEDGEABLE AND FRIENDLY. In the course of his hour visit he had gained our Trust and Respect. He did not judge our lifestyle in terms of how cool we like our home. (We've experienced that in the past...personal opinions of repairmen) Pat was VERY PATIENT and made us feel IMPORTANT AND APPRECIATED. Pat encouraged us to call if we had any other problems. This made us feel that he cared that we had good customer service. Thank you for hiring this very professional and knowledge man!

Just had David Tran from Flan-Air service my hot water tank, which was shutting off (hence no hot water!!). He was prompt, polite, and very efficient. He also was very respectful and removed his shoes once entering the house. Bottom line: I was highly impressed with the service call. Thanks David Tran for a job well done. 10++

Our water heater was in need of repair. We had next day service and the problem corrected. Richard from G.O heating was great, had the problem identified and corrected in a short time.

Our water heater tank needs to be replaced since it was shutting off on its own and it's 10 years already so the warranty is over. We called Reliance Home Comfort to rent a tank instead. Kory and Jay came to do the tank replacement and they were very fast & efficient. They made sure nothing is damaged while carrying the tanks (old & new). They did a great job.