Reliance Home Comfort reviews (13631)

I do not recommend this company at all. It has been a complete nightmare being with them for the last 12 years. When I bought my townhome, Reliance had already installed a water heater/air handler and A/C. Throughout my years, I had to do a service call every spring and every winter because the equipment always had issues. When I first moved in, my water tank failed and leaked everywhere. I had called Customer Service and no one could help me, even though it was an emergency. Then to get my water tank changed and to get hot water back in the home (it was cool fall weather) took me over five days. The crew who showed up said oh we don't have the part and they delayed. Then they tried to pressure me to take more time off work (even though I had taken the day off to accommodate them and then they didn't even have the parts!) but because I started a new job, I couldn't. The serviceman was annoyed and told me he can't come in the evenings because he has nights school! He was upset that he had to return in the evening, and when they changed my water tank, they didn't reinstall the fire alarm, they created damage to my walls when carrying it out, and they left a mess everywhere! I called Reliance furious, and they didn't even credit me or do anything. From this point onwards, I no longer received hot water when the heat was on, and they said it was due to the mixing valve and it's my responsibility (although that was never an issue before!). On another occasion, I stayed home from work to have my unit serviced and the service person did not even show up! After ten years I finally cancelled the service. I went to another company, who even returned the equipment to Reliance. However, since then Reliance has continued to charge me for a service that I have not been receiving. They can't even locate proof that the items have been returned, and the emails they ask me to submit the tracking saying the items have been returned keep bouncing back. I've made numerous phone calls and finally now, four months later I'm having my bank do a stop payment. Reliance can take me to collections, and to court. I have proof they should not charge me and I'm reporting them to the better business bureau and perhaps taking my story public. This is just terrible!

April 22nd, 2021: Service call for water heater, central AC and AC split. April 23rd, 2021: Water softener installation (recommended by service tech.) April 23rd 7.28pm: No hot water. Call for appointment, scheduled for saturday. April 24th: Tech at 9am, part ordered. ETA on saturday midday or afternoon. F-UP call: unsure if ordered online. Reassured it is ordered??!!!. April 25th: no news. F-UP call: Tracking number requested. April 26th: Part received at 4.20pm. Part was ordered same day, not over the weekend as told. Call at 6.55pm, service scheduled for next day and MY phone provided, NOT my husband' s (10-14h). (Agent preparing his food at the same time, unpleasant asking details to book the appointment). April 27th: 11.46pm received email saying that the appointment was closed. Note of the tech: Customer at the hospital, no- one at home. Called received to my HUSBAND' s phone by mistake, provided MY phone and specified she was at home waiting for the service. F-UP call: asked to talk with the MANAGER (Donna?). Apologies, action taken: crew asap to fix it. Just rescheduled for 1-5pm, another 4 hours of waiting time. @2pm still waiting. @2.30pm- Manager only works to listen to the customer. Service call ongoing as they rescheduled, nothing changed, another 4 hours of waiting time thanks to the tech's mistake. Finally, tech at home. After his visit, email received @4.12pm NOTE: APPOINTMENT WAS NOT NEED IT! Tech assured he changed the part that was supposed to be broken (Flow sensor). F-UP call and asked if they changed anything. They reassured that yes, sent a letter in an email confirming it after different emails with customer service. It was changed? We are still not sure. What we are sure it is that we had a whole weekend without hot water after a maintenance service call and a poor service customer. Asked to talk with the manager (Eric), still waiting for any F-UP. It looks like Donna was impersonating him, saying that she was the manager, when she only works at the resolution centre... Poor customer service, poor agents taking the calls: it takes 30 mins to make an appointment!, techs is a lottery! CHOOSE ANOTHER COMPANY! NOT WORTHY THE HEADACHE!

Excellent service. 10/10 and problem was fixed under 24 hours!! We are very impressed by the techinician's knowledge!! Thank you for your help. It was totally free and I didn't pay for this service

Reliance sales & installation teams highly recommended. The two technicians who installed my furnace were super polite and know theirs stuff. When they were done they did answer all question made. Also very respectful and kept their masks on for the duration of the install and more important for me; everything quite clean after left . Overall good impression and great experience!

My hot water tank stopped working at night and I couldn't turned it on. I called customer service and booked an appointment for the next day. The next morning, two technicians showed up right on time and fixed the problem very quickly. They were very patient and also explained many possible risk matters. In short, I am very happy with the service they have provided.

We called Reliance and the next day Cory from sales came down and explained the different ways we could buy or finance a Furnace and a/c. He showed the best type of furnace for the size of our house and more information than I can list here. Cory was very personable and made the afternoon informative and enjoyable. The installation crew arrived the next day. After 4-5 hours the new furnace and a/c were installed. The crew were polite and knowledgeable and when done showed us how to use the new N.E.S.T. thermostat and the settings for the humidifier which were all new to me. Overall I would highly recommend Reliance.

Christian and Kevin were quick and efficient with a preventative service call on the furnace. They were careful to mask and wear shoe covers in the house.Explained what they checked and what condition the furnace was in. No problems. Call was covered under my service and maintenance agreement.

Brandon from Reliance Home comfort, was excellent. He took his time, was very courteous, straight shooter and took over 2 hours to ensure my boiler tankless heater was working properly with no more surprises when he left, GREAT JOB BRANDON

Plumber was fast, efficient and friendly. He understood the issue immediately. It required a quick fix to our shower drain. He got the job done in a professional way and explained the problem clearly.

The installation team was every efficient and knowledgeable, they took the time to show how to use and test the humidifier effectively, I am very satisfied with their work. Claudette Sanderson