Reliance Home Comfort reviews (13630)

From the phone call prior to his arrival to the completed repair Kody was professional. He explained everything and completed his work so efficiently excellent service very happy with service received

Andy did an excellent job replacing my water heater and conducted himself in a very friendly and professional manner. He knows what he is doing and his works seems first rate.

very good service did a nice work install it the furnace and central air did clean after they did the work it is very nice carrier furnace and central air

Abdullah was incredible, helpful and friendly! Very happy I went to Reliance! Thank you for all your help! Replacement bulb was explained to me and installed in a timely manner

Called on Sat morning at 10:00 am for a leaking hot water tank. Complete replacement of tank was done by 1:00. The service man was friendly, knowledgable and very efficient.

I have reliance furnace protection and maintenance plan . Technician Khurram came to place , identify the issue in 5 mins and order the faulty part for the same. Technician explained the problem very well along with safety concerns Definitely worth of having protection

Purchased a model RNC205 including installation in Thunder Bay. The Sales process was very professional and informative. Arranged to get the unit and install. The installation was sub-contracted but was also very professional. They put down hallway and stairway mats to keep everything very clean. Installation was quick and removal of existing unit was done. They then took the time to run through the operation and set up of the unit. Short time thereafter got a call from sales Rep (Vince) to confirm that all was well which I confirmed as first class.

Had a problem with a slow drain, but we're on the protection plan so I called Reliance. They sent Mitch, he tried to snake out the drain but it went right through, it was so old and corroded! The metal was paper-thin. So, the plan was to come back the next day with a new drain to install. But the shut-off valve behind the sink was dripping, slowly enough that no one noticed until hours later when there was a big puddle on the floor and the baseboard trim was ruined. But our main indoor water shut-off was also old and seized, it could not be turned off, so nobody wanted to mess around with the little shut-offs behind the sink in case a little leak turned into a big one. Next step was to call the city, have the main outdoor water shut off which costs $80. Reliance sent an adviser, Todd, and he made sure to waive any charges to replace the main indoor shut off, which we had previously been told would cost $430 plus tax! This was a big relief. They also gave us a credit which was more than enough to replace our water-soaked baseboard trim. Mitch replaced the indoor shut-off with a better one, a ball valve, which is more reliable and easier to use. He did it quickly enough that the city works guys were able to wait and then turn our water back on from outside, saving us from potentially paying another charge for them to return. Todd was very helpful and saved us a lot of money, and Mitch is a good plumber and a very nice guy! Happy to have him back again if more work ever needs doing. Thanks!

I booked an appointment for a service repair call for my furnace on Thursday, it was booked for the next day. The Technician Mike and his assistant , arrived at 7am and diagnosed the problem, ordered, collected and installed a new heat exchanger by 11am. The technicians were cheerful , polite and used special soft overshoes in the house. We were very pleased by the excellent service we received.

Ahmad is great guy. He shows lots of infos and Various optional plans Very clearly and professionally He is very cautious about customer valuable time. Thanks to him and reliances company.