Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from Brian Way
    Rating: 2 out of 5
    Review left on 15 Jul 2019

    Lousy customer service

    Today is now the 3rd appointment I've had to get my air conditioning checked out??? They cancelled June appointment then they cancelled July appointment and now I'm booked for middle of August. If they even show up for that appointment the summer will be near over??? Ridiculous service

    Answer from pro:

    Very sorry to hear about the rescheduled appointments. If you require further assistance please feel free to email me. jdeboo@reliancecomfort.com ~Jessica

    Reply created 16 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jul 2019

    install of central air

    as soon as i posted a need i got a call,so fast-Terry came out and evaluated my needs-very nice funny man,up front about costs ,contract etc.-and the install was done 2 days after- usually they install the next day,its a promise they make but i had appts-poor installer had to deal with my poor house's wierd electrical setup but he did a great job- didn't mind me watching a bit- fast friendly and it works really well- thx

    Answer from pro:

    Thank you for the great review Cheryl! ~Jessica

    Reply created 16 Jul 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 14 Jul 2019

    A/C repair

    The technician came on time. Troubleshooting and inspection was very efficient. Found the problem and came back with the replacement part. Finished the repair in a timely manner. I highly recommend Reliance for an excellent service.

    Answer from pro:

    Than you for the great review! ~Jessica

    Reply created 16 Jul 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 14 Jul 2019

    Older a/c unit

    Technician came out in a Sunday & replaced my A/C fan motor, with a new universal fit motor, as well as blown capacitor. Because my a/c is old, the parts are hard to find, but he retrofit the new motor, which he had in stock, to my old unit, & it’s running great. also topped up the Freon. He was friendly, and efficient.

    Answer from pro:

    Thank you for the kind review! ~Jessica

    Reply created 16 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jul 2019

    Ac/furnace

    We had a great encounter with your worker mark he was very detailed and gave us a great understanding of everything that would be happening, overall I would recommend to other people.

    Answer from pro:

    Thank you for the wonderful review Paige! ~Jessica

    Reply created 16 Jul 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 14 Jul 2019

    Hot water tank

    I have a hot water tank that quit Saturday evening July 13. I called for service this morning July 14 and was advised that a tech would be out to see it Tuesday July 16th. That is 3 whole days with no hot water! This company is not reliable at all. Who goes 3 days without showering or doing dishes! Really? That is what this company thinks PEACE OF MIND is? There moto is " we are not comfortable unless you are comfortable" Well I'm not comfortable to say the least.

    Answer from pro:

    Very sorry to hear about the delay with the appointment. If you require further assistance please feel free to email me. jdeboo@reliancecomfort.com ~Jessica

    Reply created 17 Jul 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 13 Jul 2019

    Replaced AC & Furnace

    Our Air conditioner (19 years old) died. Reliance were great, Sarah came to explain the options promptly and on my schedule (evening and weekend). Bill and Kyle the installers were efficient and professional. It was really a no hassle operation from start to finish. We've used Reliance home comfort for years, and have never had a bad experience. Responses are prompt, service is always friendly. Really top notch.

    Answer from pro:

    Thank you for the great review! ~Jessica

    Reply created 15 Jul 2019
  • Review from carmen tam
    Rating: 1 out of 5
    Review left on 13 Jul 2019

    Terrible customer service

    I booked an appointment for leaking water heater, the service representative took down the number for technicians to call ahead of time. The representative kept going on about plumbing plan which I declined and I told her I need to get this problem sort out. She never respected my wish and try to sell other plan. I was polite yet firm to state again my main concern of flooding basement. On that day of appointment the technician never arrived and apparently the representative never gave the technician the correct number to call. I wonder if it is because I turn down the plan and no service call is honoured????

    Answer from pro:

    Very sorry to hear about this experience. I would like to have this reviewed further, please email me with your account details. jdeboo@reliancecomfort.com ~Jessica

    Reply created 15 Jul 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 13 Jul 2019

    Water Heater repair

    Rental water heater service. Tech arrived when promised. Called ahead to confirm arrival time. Fixed flame ignition on water heater. Working great now. Job well done. Thank you to Reliance

    Answer from pro:

    Thank you for the kind review! ~Jessica

    Reply created 15 Jul 2019
  • Review from Miranda Philippe
    Rating: 5 out of 5
    Review left on 12 Jul 2019

    A/C repair

    A/C was broken, technician came and was able to assess problem with ease and explain the problem and causes in a way that was really easy to understand. He cleaned out A/C unit and made recommendations for managing the proximity of the dryer vent and the resulting buildup on the A/C. Above doing their job our technician Dave was very easy going and personable. They were very passionate about their job and the profession and very engaged with us all throughout the process.

    Answer from pro:

    Thank you for the great review Miranda! ~Jessica

    Reply created 15 Jul 2019
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