Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13630)

  • Review from Customer of Reliance Home Comfort
    Rating: 4 out of 5
    Review left on 14 May 2019

    Great Technician/Mediocre Salesmen

    Nate was a great technician, professional and courteous. She took her time to get to the root of the issue. Although the sales person was under prepared and he didn't take time to explain all the options. He came with no paperwork and the whole process was unprofessional.

    Answer from pro:

    Thank you for the review and the feedback. ~Jessica

    Reply created 16 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2019

    Furnace Repair

    Condensation hose was linked and causing build up of water in newly replaced fan. Jim my technician was great. Thorough, friendly, we talked a lot as he worked. He replaced my hose cleaned up the furnace and made sure to test it out and then check my CO2 levels, heat register as well. Very impressed.

    Answer from pro:

    Thank you for the wonderful review! ~Jessica

    Reply created 16 May 2019
  • Review from Tammy Norris
    Rating: 5 out of 5
    Review left on 14 May 2019

    Yearly maintenance furnace/A/C

    Our maintenance was done by Dave who provided excellent service. He was very informative and answered all of our questions. We were very satisfied with our furnace and A/C yearly servicing. Would definitely recommend Dave and hope he is our serviceman again. The protection plan is worth it and gives us peace of mind.

    Answer from pro:

    Thank you for the wonderful review Tammy! ~Jessica

    Reply created 16 May 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 14 May 2019

    Smelly Water

    Called Monday and a tech. person (Paul) was sent out Tuesday morning. He discussed our options, checked the equipment and it was decided a water filter was needed and possibly a new water softener. We opted for the filter to be done first.. He ordered the part and put through the work order as well as tested the water. Paul also arranged for someone else to come out and test the water for more detailed information. Paul was concerned about the test with the strip showed the water at almost the worst it could be.. thanks Paul.

    Answer from pro:

    Thank you for the great review. We appreciate you taking the time to share your experience with us. ~Jessica

    Reply created 16 May 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 14 May 2019

    Replace thermostat

    Appointment request to replace thermostat. Received an appointment same day. Great service. On time. I was out when I received the call and the technician waited for me to arrive. Quick and helpful.

    Answer from pro:

    Thank you so much for your great review. ~Haley

    Reply created 15 May 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 14 May 2019

    Furnace inspection

    We have the furnace maintenance plan. James called to say he’s 10 minutes away. He was very pleasant with a great sense of humour. He gave us maintenance tips keeping his explanations simple and to the point. He booked us to meet with an associate so we can know our options regarding additional heating. He politely clarified a miscommunication with the call centre helping us understand our coverage. Thanks James, you’re welcome any time.

    Answer from pro:

    Thank you for your wonderful review and feedback. ~Haley

    Reply created 15 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2019

    Excellent Service

    The technician that worked on my furnace was top notch! He not only changed the filter but he was able to resolve the issue I had with a filter warning every 3 months instead of every year. It was due to an incorrect setting. I was a very happy customer!

    Answer from pro:

    Thank you so much for your kind review Deanna. ~Haley

    Reply created 15 May 2019
  • Review from Customer of Reliance Home Comfort
    Rating: 4 out of 5
    Review left on 12 May 2019

    Hot water heater rental

    Had several service calls since the new year as various things have aged and needed replacement. Always pleasant and prompt. Have even had them available to come prior to the window in a few cases, and they always call to confirm. I rent my water heater, and they have done all the service I needed with no billing issues.

    Answer from pro:

    Thank you so much for sharing your recent experience with us. ~Haley

    Reply created 15 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 May 2019

    Basement plumbing issue

    Unusual bubble from the toilet in the basement. Greg did a great job explaining what the process would be to resolve it. Reliance has really nice and professional plumbers!! Don't hesitate give them a shout. Matt came today (Sunday) and did a great job fixing our toilet. He was very thorough and explained to me the root cause. I appreciated his honesty as well.

    Answer from pro:

    Thank you for the great review! ~Jessica

    Reply created 15 May 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 11 May 2019

    Billing practice

    I have called the company 2 months prior to moving to close my account. I received the next bill and was billed for the next quarter. Have called the company to complain about the bill, no success. Very bad customer service. I paid the bill but prorated the amount. I received a bill the following month to pay the balance plus added interest. Isn't this crazy. want to bill me even when I moved out.

    Answer from pro:

    Hi Max, Very sorry to hear about this. Please email me with your account information and I can take a further look into this for you. jdeboo@reliancecomfort.com ~Jessica

    Reply created 15 May 2019
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