Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2018

    Water Heater Issue

    Dylan from Reliance was amazing. Friendly, efficient and explained what was wrong. He had our heater fixed in record time. We had been out of hot water for almost a day but he got here first thing on a Saturday morning To get us back up and running. Regardless if you rent or buy Reliance is a great choice for service!

    Answer from pro:

    Thank you Stacey! We appreciate the great feedback and are always happy to help ~ Penny

    Reply created 11 Dec 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 7 Dec 2018

    Hot water heater

    Hot water tank (rental) stopped working, called reliance in the morning and they were here before dinner. The problem was fixed within minutes. The technician (Greg) was profession and courteous.

    Answer from pro:

    Thanks so much for the wonderful review! ~ Penny

    Reply created 11 Dec 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 7 Dec 2018

    AIR CONDITIONER

    Reliance have worst customer service in Canada, that why you are loosing so many customer. I was billed for product that I cancelled with in 6 days wow horrible mess.

    Answer from pro:

    Hi Atul, if any assistance is needed please contact us.

    Reply created 28 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2018

    New Furnace and AC

    The installers Matt M., Andy A., and Dean C., were all very professional. Everyone had their own job to do and were done in excellent time. They called before coming and arrived at the time they said. They were all friendly and answered any question I needed to ask. Reliance is a fantastic company to deal with, and I would recommend them to anyone needing service, on their furnace AC or water tank. The sales lady was very friendly and not a high pressured sales person. Donna I. was fantastic.

    Answer from pro:

    This is so nice to hear! Thanks so much for letting us know about your service install! ~ Penny

    Reply created 11 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2018

    Furnace, AC and Water Heater replacement and buyout

    I was very satisfied with the removal o my old Reliance HVAC and WH units in October 2018 and replacing them for the new AMANA 5000 system. The sales rep Liz N. did very exceptional job. She was responsive to my requests and went over my expectations during the process of sales negotiations. She also did support me during the installation process. After clarifying some technical issues with the thermostat the London Reliance tech personnel was finally able to connect it to the internet. The hardware installation was pretty smooth, very clean and on time. A great team work under Liz's supervision. Thanks to all of you for the pleasant experience.

    Answer from pro:

    Thank you for sharing your experience with us! We're so pleased to hear about your services! Thank you for choosing Reliance Home Comfort! ~ Penny

    Reply created 11 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2018

    Softnerr Install

    Thanks Donald and Cameron for the install. It was on time and hassle free I would recommend to others looking for great service that is available on call. Thanks. I will definitely recommend.

    Answer from pro:

    Thank you for the kind review Zoran! ~Jessica

    Reply created 10 Dec 2018
  • Review from JOANNAO2013
    Rating: 0 out of 5
    Review left on 7 Dec 2018

    Ignored a 3.5k New AC-Heat Pump Sale

    I had to buy a new AC/Heat Pump for my condo. Sent an advisor who was misinformed (they told him my unit was commercial, not residential). Couldn’t get back to me w/ a quote. Ended up buying from a diff company. If these guys won’t acknowledge a $3.5 k sale (I was ready to buy asap), how can anyone trust them? Kept telling me they will “return my calls within an hour”. That was over a week ago. Shame on you Reliance. Don’t waste ppl’s time.

    Answer from pro:

    I am very sorry to hear about this experience. If you require further assistance please feel free to email me. jdeboo@reliancecomfort.com Thank you, Jessica

    Reply created 10 Dec 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 7 Dec 2018

    Service

    The service was great and efficient the guys were knowledgeable and polite. I would recommend Reliance to anyone. The time response was great and the time to repair was also quick thankyou

    Answer from pro:

    Thank you for the great review. ~Jessica

    Reply created 10 Dec 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 6 Dec 2018

    Furnace

    Excellent customer service . Your respresentative was very polite and knowledgeable , he did ask me about updating my equipment but I’m not in a position at this time .. great job

    Answer from pro:

    Thank you for the kind review. ~Jessica

    Reply created 10 Dec 2018
  • Review from Aboo Wadee
    Rating: 4 out of 5
    Review left on 5 Dec 2018

    Furnace Replacement

    Old Furnace went down. Landlord had these guys in for a quote the next morning. New Furnace installed the following day. Took about 3 hours total. Very professional. Cleaned up and took all old equipment with them. Very Satisfied with the Service Level.

    Answer from pro:

    Thank you for the kind review. ~Jessica

    Reply created 6 Dec 2018
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