Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13630)

  • Review from Khurram Rafique
    Rating: 4 out of 5
    Review left on 11 Mar 2018

    Plumbing issues

    I’m reliance customer for many years with HVAC and plumbing plans. My last call to reliance to deal with some plumbing issues was very well done. Mostly it was motivation of the plumbing specialist who was eager to fix the issues and was very knowledgeable and good to chat with

    Answer from pro:

    We're so pleased to hear about your experience! We appreciate your feedback! ~ Penny

    Reply created 15 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2018

    fast service. well informed tech.

    fast service. well informed tech. called to fix my heater and tech did a great job. awesome service. friendly personnel. will request the same guy to come back yo look at our system.

    Answer from pro:

    Thank you for sharing your comments and review! This is so great to hear! ~ Penny

    Reply created 15 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2018

    Service

    My mom, who’s 97, has been very concerned about the safety of her gas furnace and we couldn’t reassure her. We called Reliance and Norm made a service call. He was thorough and took the time to explain that he’d checked out her furnace and that it was working safely. In addition, Norm took the time to program her thermostat for her desired daytime and nighttime settings so she wouldn’t have to worry about this, either. Norm also wore his “slippers” in the house and, there was no charge for the call. :)

    Answer from pro:

    Thank you for the wonderful review! We're so happy to have the opportunity to help! ~ Penny

    Reply created 15 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2018

    Service

    Eric was very friendly and answered all my questions. He was a pleasure to have stop by and made a scenario that is often uncomfortable for us a very pleasurable experience. Thanks - Dustin

    Answer from pro:

    Thank you for sharing your feedback with us Dustin! We're so pleased to hear that you're happy with your service visit! ~ Penny

    Reply created 15 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2018

    Installation

    The installers did a fantastic job installing two toilets. You would never know that a job was completed as they left the area as clean as they found it. Really appreciate that they took the old toilets away. I would highly recommend Corey and Phil. Nice guys with a sense of humour.

    Answer from pro:

    Thank you for the wonderful feedback! We're so pleased to hear about your experience! ~ Penny

    Reply created 14 Mar 2018
  • Review from Suresh Ponnan
    Rating: 5 out of 5
    Review left on 9 Mar 2018

    Service call for rental water heater

    Woke up to a failed water heater. Called Reliance around 10 am. Technicians Josh and Marshall arrived in about an hour and replaced the gas valve and had the heater running again by noon. Very professional and courteous team. Took time to explain what they were doing.

    Answer from pro:

    This is so great to hear! Thank you Suresh for sharing your comments and review with us! ~ Penny

    Reply created 14 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2018

    account

    I would like to thank Cheryl for your outstanding hard word and kindness towards our family dealing with our account. She has went above and beyond her role. Her positive attitude and problem solving skills when dealing with us as consumers has been outstanding and we needed to show recognition for the people who make a difference in everyday situations. She has made our experience very pleasant and will be recommending this agency to others. Thank-you Sincerely, Diana

    Answer from pro:

    Thank you Diana for the wonderful review! We're so pleased to hear about your experience! We sincerely appreciate your feedback and are always happy to help ~ Penny

    Reply created 12 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2018

    replaced my water heater

    The water heater I was renting from Reliance had served me well for 20 years. This weekend there was a water leak &later I smelled gas & it stopped working. After calling the local gas company, Reliance sent someone out within the day, & he replaced the water heater with no problem. I'm looking forward to many more years of good service.

    Answer from pro:

    Thank you for sharing your review with us! ~ Penny

    Reply created 12 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2018

    Furnace and air conditioner replacement

    Service was friendly and efficient. Our initial service call tech arrived right away and was very helpful. Our salesperson took the time to explain all of the options and features. The installers were in and out. We were pleased with the work.

    Answer from pro:

    Thank you Chris, this is so great to hear! We appreciate your comments and review! ~ Penny

    Reply created 12 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2018

    water heater and furnance check

    Mike called to advise that he was on his way. He arrived right on the dot. Big points for him already. He explained what he was checking for and help me understand the products. He advised me of a protection plan that we are now interested in. Package to follow. He was friendly, efficient, very knowledgeable and most of all got the job done efficiently. An EXCELLENT tech visit experience. Exceeded our expectations. Oh by the way the front end call left much to be desired. Perhaps the service rep was new or untrained. slow to answer. Had to check off line. On the phone about 40 minutes and sent to techs to the same residence at different times. Mike fixed it by addressing both products.

    Answer from pro:

    Thank you for sharing your experience with us! I would be happy to look into your experience regarding our call centre. Please email me pkirby@reliancecomfort.com and I can assist ~ Penny

    Reply created 12 Mar 2018
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