Reliance Home Comfort reviews (13630)

Braydon did a very good installation of our furnace in our home. He was polite courteous and did a very good job of cleaning up when job done. Thank you very much

Very pleased with the total installation. Jamie was a very good representative of Reliance. He explained everything in detail on the product and the installation process. Always available to answer calls for questions. The installation team of Greg and Nick completed the install in a courteous and professional manner. The work was being done in a finished basement so they were very careful in covering carpet etc. Very happy with the whole experience and the finished product. Very happy to recommend Reliance.

Our 17 year old hot water tank was acting up. A call to Reliance gave immediate service. Michael F #4608 came out to save the day and installed a new hot water tank. The only added cost was the replacement of a faulty tap. Polite, quick and courteous service. Many thanks to Michael F and to Reliance, job well done.

We suddenly had trouble with our hot water pressure. We cleaned a couple aerators in our taps and found a plastic residue. We called Reliance and the guy that looked at our taps agreed that it was probably from our 16.5 year old water heater. It was quickly replaced, but we couldn't get the shower to work right. A service tech came out, Peter, and he was great. He took our faucet apart and found the mixing chamber full of plastic from the water heater. He replaced the chamber as well and the cartridge. Works as good as new. Everyone that came to the house was courteous and thorough!

The Technician was fantastic. Had a pipe leak unrelated to his call. He repaired/capped the pipe. No cost. Overall his work was professional, neat, and timely. Thank you very much

We made the decision to switch over to a rental water heater with reliance 4 months ago, getting the new one installed was a problem from the get go, from the first installer who couldn’t do the job to finding someone who could to finally getting it done. Yaaaaa we were happy we finally had water. Then after 4 months it quit working, the unit went into vacation mode and we no longer had hot water. Called reliance on Sunday, guy came Monday and he couldn’t fix it needed to order the part - it was apparently the pressurizer, part came the next evening, I was advised that as soon as the part comes In, call and they will come that day to install, that was a bit of an ordeal to get someone in, however the girl on the phone found someone to get this done. He came on Tuesday night his name was Jason Mitruk, he went to install the part and advised us that this was miss diagnoised and it was something else and he needed to order the part....great another day with no water, and an additional day that I needed to stay home from work, not to mention I was going away the next day and needed this to be rectified prior to leaving. Jason took complete ownership, he saved my feelings on reliance and personally went and found the part and came back the next day and fixed the water heater - finally had hot water again. Honestly if it wasn’t for Jason we would be finding a way to pull out of our rental agreement and finding a new company to deal with. You should be very happy that you have such a great service technician representing this company. Thank you Jason!

I had a water heater from National. After acquisition of National by Reliance it came under Reliance. My water heater is old and inefficient. After calling to Reliance Customer Service they didn't show any intention of changing the water heater but I was told that my contract is over and I am paying for the maintenance service. Another service provider quoted less monthly payment and promised to change with brand new efficient water heater. When I changed my water heater from another provider and returned the old water heater, Reliance is asking $400 plus tax that is $465 towards the contract!! After calling Reliance their 'specialist' Ms. Ying came out saying that my contract is for 'THE LIFE OF THE WATER HEATER'. It is very tricky and I caution everyone to be careful dealing with such contract condition. 'Business is very competitive now'

Omar , the technician explained the problem. He installed the new part (igniter ) cleaned the system with the compressor , tested the system and it worked as. Required. Very happy with the way Omar fixed the problem. At the scale of 10 I'll give him 10. Thanks, Rafael

Casey and David were on time and completed the repair quickly. They efficiently diagnosed my problem and very professional. Totally satisfied customer. I highly recommend them and reliance to anyone!

Sam.S. 2444 was the technician send to replace our water tank by Reliance. Being a contractor myself, I only wish that people like him would work for me. He is the definition of a professional technician. He did a great job and he will be the reason that I’ll continue dealing with Reliance and will recommend them to everyone I know.