Reliance Home Comfort reviews (13631)

Our advisor, Jarred, and the two installers, Luciano & Kyle, were professional, friendly, courteous, and knowledgeable. Jarred answered all of our questions but was not a 'pushy salesperson', which we appreciated. The two installers finished the installation well within the time estimate, removed the old equipment and swept the installation area clean before they left. They demonstrated the equipment and made sure we were satisfied before they left. I would definitely refer people to Reliance for good quality products and professional staff.

Grant Wilkie (HVAC Technician) was both professional and courteous. He assessed the problem and recommended the proper service repair procedure needed. Turned out it was a lengthy repair which would take 4 hours. He promptly re-booked an appointment, that worked with my time schedule, to complete the job. Very satisfied with the service I received.

Service advisor Andrew McMaster was really helpful in explaining my options and walk me through the process or rental and installation. When my schedule changed, he was kind enough to change my install appointment to 24 hours later, so I can get prompt service with unneccessary delay.

Called Reliance on a Monday for issues with our hot water heater not heating, got a service slot for Thursday. Technician Tony was prompt, efficient, clean and respectful. He located and corrected the problem after some investigation and consultation. Afterward he had some good ideas for prevention as well as for using another cooling system that would be more efficient. We were highly satisfied with his services, but a bit frustrated that it could not have been scheduled earlier.

Our hot water tank stopped working and Reliance sent out a tech the very next day. Typically I'm used to waiting around all day but Anthony F (#4262). Arrive within the first two hours of the waiting period. He quickly determined what was wrong with the tank and fixed it. Anthony also took a quick moment to talk to my 7 month old which she enjoyed.

The fan in our furnace stopped working a few days ago, easily made a service appointment online. Repairman showed up about 20 minutes into the 4 hour time period given, he fixed the problem in less than twenty minute. Was a great experience thank you!

Previous liv-clean install was not done properly. This caused copper lines to rub, leak and fuse endangering my family with potential has leak. New install by Kyle Harper was the best experience I have had in all the years of workers on my property and in my home. He was extremely professional, kind, efficient!

Nick was the one assigned to us. Hes very professional courteous and answered all our questions. Explained the benefits of upgrading to a high effecient products. Quarantees us that the service will be done by a reliance employee and not a subcon in case we decides to upgrade. Unlike the first person that was sent earlier he just came inside the house w/o any slip on and didnt even call that he is on his way he said that its difficult for him to call. And was ask towait till i arrive hme for 5-10 min he declined..

The units were installed by Mike & Damian. I went with Reliance because a fly by night company Sudbury heating installed a Maytag A/C unit that broke down 2 years prior to the warranty. When I contacted them they said they had closed their business and told me to contact the manufacturer to find a servicing agent. After an hour bouncing through their contact info i discovered that there are no Maytag AC servicing available in Sudbury. I decided to go with a company that would be in business for the long term. The two servicing employees were efficient and very courteous. They did an excellent job and explained the system prior to leaving. I will never go to a private supplier again!

Had a Technician (Matthew Zawislak) come out do furnace and air conditioning maintenance. He got my non working air conditioner going and my furnace tuned up. He was friendly and very professional. I would definitely recommend him.