Reliance Home Comfort reviews (13630)

We've been dealing with this company since 2011 and at the start of every winter and summer our ac/heating system goes down and when we call the service line, we get the run around. "oh, the earliest appointment we have is in 7 days" "we're fully booked" "this is the best we can do". And today was no different. AC is down, temperatures are to reach 35 degrees today and my fasting diabetic mother has to somehow survive the heat with no AC. I've been on the phone with them since 9 am and so far have spoken to 3 different people that have done nothing but tell me that "it's no fun for them to book appointments into the next week" from their air conditioned rooms, I'd bet. Well, it's not "fun" to be boiling in the heat like this either. Or holding on the phone for hours with customer service agents that wouldn't know costumer service if it hit them on the head. Today, I spoke with Shelly and she's the one who made the comment about not having "fun" doing what she's being paid to do. Shelly refused to give her last name when asked for it and told that I'm contacting you regarding this. And as I was writing this email, I was on hold /phone with Julie Singh. Who "tried" to get me a sooner appointment and put me on hold for most of the call and in the end wasn't able to do so. She did promise to call me if she got a hold of planning department and was able to get me a reasonable appointment. I've explained the situation to them, my mom, the heat, and how this is a normal recurrence and I've run this loop before, multiple time. After having been very stern about not being able to wait 6 days for a technician who would only DIAGNOSE the issue and might not be able to fix it and will probably have to wait God knows how long for parts to be ordered and delivered. Julie finally said that I can contact a third party and have them take a look and the company would cover the costs of whatever is covered under my insurance plan. I asked her to email me this, because I want it in writing and to also include the terms and conditions and what's covered. Not all sick moms out there are going to have someone to speak up for them, I know for a fact that my mom would have accepted that she'll have to wait 6 days in the heat and not argue. She's actually done that before. The offer of covering the costs should have been made by the first agent I spoke with, who I forgot her name, not by the 3rd. It should've been a 10 minute conversation, not 2 hours. And I shouldn't have to threaten to blow the whistle on them to get decent service that I'm paying for. This is Canada, Canadians deserve better. I've contacted a 3rd party and I'll be waiting on Julie to see if she keeps her promise, but I think this company should be brought to your attention since this is a routine occurrence for them and they think it's normal. Sometime a sorry is just not enough, you should have cleaned up your act in 6 years.

Called Monday as hot water was not working. We had a technician at the house the next day to fix. He was on time, very polite and professional. Great service!!!

Very good in home comfort advisor John Sault ste Marie very awesome guy looked over everything and gave me an awesome deal look forward to getting my equipment installed in a couple weeks thanks again John I'd recommend John and Reliance to anyone

Service man (Dan Simond #4161) arrive soon after confirmation call. He completed the repair quickly and well. He was informative and pleasant all the time he was in the house. Well done Dan!

I am so grateful Reliance responded promptly to my urgent need to repair our Air Conditioner. Woke up this morning in the middle of a heat wave with NO AIR! Elderly parents were about to arrive who cannot tolerate heat/humidity so I was in a panic. Have to admit the first response from Reliance was to wait a WEEK for service appointment. Once I explained the situation they got right on it. Within a few hours, Mark was at our door and resolved the issue. That was so much appreciated. All part of our Protection Plan too! Thank you.

On May 10th I called in to tell them that my AC was very noisy. On May 12th they sent a technician to look at the AC and he said he needs to order parts and they will arrive the next day. I waited 2 and a half weeks and I called 6 times and finally the parts came. They sent a thcnician to fix it. We went on vacation and when we came back we turned the AC on and still making a lot of noise. I called back June 12th and they told me they would sent a Technician on wednesday. They called me back half hour later and told me that they will send a tech at 7pm as they had a cancelllation, yet no tech showed up. I called back and they did not know what to say. The tech called me at 10:30pm to tell me he can come at 12 midnight that he is running behind. What is a tech going to do at 12 midnight in the dark. This is the worst company I have every death with.

Our hot water tank stopped producing hot water and I couldn't seem to solve the issue on my own, so I ended up calling Reliance. n Later that same day a technician was sent after easily booking an appointment online. Our technician Brody was very knowledgable, friendly and a true pleasure to work with. Not only did he solve the issue quickly, but he left us all with a smile on our faces. Bravo, sir

After years of suffering with sleeplessness due to heat in the summer, this shift-working couple finally decided to consider central air conditioning. The more I heard from Kayla, the friendly, helpful salesperson, the easier the decision became. From initial contact to installation was less than a week and a half. The installers, Steve and Nic were punctual, professional and resourceful. Our house is an old hodgepodge and provided more than its share of challenges, but the fellas met each one and managed to get everything done and cleaned up, even with the "help" of a curious cat. The price is right, the house is cooling down nicely, and we're looking forward to a summer full of comfortable sleeping.

I will be renting a water softener from Reliance Home Comfort. I met with Vince R, the Reliance Home Comfort Advisor today. He was very friendly, courteous and professional. He took the time to explain and also booked the installation. I am happy with the service provided to-date by Reliance Home Comfort and have no hesitation in recommending anyone to them. I had my water heater tank replaced two days ago and the service was great.

We started with the salesperson, Delinda Brenzil. She answered all of our many questions, patiently and thoroughly. She was always pleasant, and fun to deal with, and was never pushy. When the installation team came, they were up to the same standard, very professional in their work, and willing to answer questions. When they were done, everything was cleaned and removed, nothing left behind for us to worry about. The paperwork for energy rebate was done promptly, and the equipment is beyond our expectations. Would highly recommend to anyone looking to buy a furnace and/or air conditioner.