Woke up to no hot water on a Saturday morning. Since our unit is a rental, we phoned Reliance right away. I was on hold for nearly 30 minutes before speaking with a representative. However, once the representative responded to my call, she was friendly and courteous. The earliest they could get a technician scheduled to come to our house was the next morning between 8 a.m. and 1 p.m. Sunday morning at 7:45 a.m. technician Matt M. DAA1920 phoned and promptly arrived at our house 15 minutes later. He was polite, courteous and informative. He managed to find the root of the problem and had our hot water tank fixed within the hour. Our family of five is very happy to have hot water again. You don't realize how much you depend on or enjoy hot water coming out of your faucets until there is none! Thanks Reliance! :)