Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13630)

  • Review from scott w
    Rating: 5 out of 5
    Review left on 27 Dec 2022

    Hot Water Tank Pilot light

    Thanks again Marc for getting our hot water working again. You are an exceptional, knowledgeable technician and highly recommended. We appreciate your expertise and professional service provided.

    Answer from pro:

    Thank you for your kind words Scott and thank you for choosing Reliance! - Gemma

    Reply created 5 Jan 2023
  • Review from Ammar Saghir Najjar
    Rating: 0 out of 5
    Review left on 27 Dec 2022

    the theromstate they use with carreir furnice and A/C is very bad

    I replace my furnace and A/c with carrier brand the system is good but the thermostate dos not link to the app when you complain to Reliance they will tell you call Carrier and when you talk to Carrier they will refer you back to Reliance in my humbel opinion the App and online connection system is very bad bad

    Answer from pro:

    Thank you for your feedback. You are welcome to email me at gwillson@reliancecomfort.com with your account details or full address and I will be happy to follow up on your concerns. - Gemma

    Reply created 5 Jan 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 27 Dec 2022

    New furnace and AC

    On time for the appointment. He provided options and answered all my questions in a professional manner.

    Answer from pro:

    Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

    Reply created 13 Jan 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 26 Dec 2022

    Furnace repair

    We are happy that it is finally fixed. However, it took almost 3 days and two technician visits. Many thanks to Mr. Ashwani who succeeded and the operator who scheduled his visit promptly.

    Answer from pro:

    Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

    Reply created 13 Jan 2023
  • Review from Dan Addario
    Rating: 0 out of 5
    Review left on 26 Dec 2022

    Hot water heater rental

    New water heater slightly more than 1 year old with multiple malfunctions. We have been without hot water now for 3 days. We made an emergency service call with no response to this emergency . The appointment for service was made 4 days from the call. Hot water is an essential service. We had to send our family with infant child home over Christmas due to having no hot water .

    Answer from pro:

    I am sorry to hear about your disappointment. If there is anything I can assist you with please email me with your account information to gwillson@reliancecomfort.com - Gemma

    Reply created 3 Jan 2023
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 25 Dec 2022

    Service on rental

    Dec 23 furnace not working..called reliance ..someone will be out Dec 24 ..they call back some one will be out Dec 23 by 1 pmsub contractor shows up says is pressure valve we just assess the problem we dont fix it we call reliance someone will be out Dec 24 between 8-1 no one shows up after numerous messages being left and people calling us back with no answers someone calls Dec 24 at 6:30 pm to tell someone will be there Dec 25 between 8-1 ..finally Dec 25 at 12:00 pm service man shows up ..I forgot to mention that it was -31 degrees C and 60-80 km winds during this whole ordeal ..so I wouldnt recommend this company to anyone the service man was nice and respectful and offered an apology..thanks Dave

    Answer from pro:

    Very sorry to hear about the delays, rescheduling and trouble with the equipment. If you require further assistance, please email me with your account details. jdeboo@reliancecomfort.com Thank you, Jessica

    Reply created 13 Jan 2023
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 24 Dec 2022

    4 repairs and water heater still not functioning

    Water heater stopped working 7 weeks ago. Reliance technician came and replaced tank. Broke our vacuum holder and stained the carpet taking away the tank. New Tank quit working a week later. Repairman came. Tank stopped working again. Very nice repairman came did a fix. Tank stopped working two weeks later. We asked for a Senior Technician, they sent a guy with 6 months experience. He changed some venting in furnace room. Needed my help to hold a PVC pipe. Broke my glasses doing so. Tank stopped working about two weeks later. Told I will not have a repairman until after Xmas. I am completely fed up with Reliance.

    Answer from pro:

    I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

    Reply created 5 Jan 2023
  • Review from Mahdi Abbasi
    Rating: 5 out of 5
    Review left on 24 Dec 2022

    Furnace installation

    I would like to thanks the cozy world company for the great service and their great customer service. Im really happy with their job and thats why I recommend this company to my friends and family

    Answer from pro:

    Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

    Reply created 13 Jan 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Dec 2022

    Furnace

    My igniter went on my furnace. The technician was very resourceful and efficient. Great service from this technician

    Answer from pro:

    Thank you for choosing Reliance Home Comfort! We are grateful for your support. - Gemma

    Reply created 3 Jan 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2022

    Installation of NEST thermostat

    The technician phoned ahead of time to give us an estimated arrival time. He was friendly and efficient, getting our new thermostat up and running in good time. He assisted us through downloading and setting up the NEST app on our phones and connected the thermostat to our wifi. Excellent and very convenient service!

    Answer from pro:

    Hello Frances, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 23 Dec 2022
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