Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2024

    NEW HVAC

    I called Reliance about a thermostat problem for my HVAC on Sunday late afternoon Sept 8 and the technician showed up on Monday at 1.00 pm to check the cause and determined that the furnace had to be shut down, and called Jason who came immediately to review the situation. Upon his explanation, I decided to replace the complete HVAC system at the earliest time. He immediately checked the available inventory of all the equipment and made me an offer that I could not refuse, booked the removal of the 14 year old HVAC and installation of the new system for today Sept 10, All works were completed by 4.00 pm to my total satisfaction. Thanks Jason and your teams.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 18 Sep 2024
  • Review from Customer of Reliance Home Comfort
    Rating: 3 out of 5
    Review left on 6 Sep 2024

    Customer service

    They create two accounts by mistake for me and I have two bills coming every moth. 6 months later and After numerous of calls they guarantee they fixed the issue but I still get two bills. Tired of explaining the same thing again and again to customer service

    Answer from pro:

    Hello, thank you for your feedback. We are sorry to hear of your experience with Reliance. We are happy to help if you require any further assistance. Please feel free to contact us directly with account details at your earliest convenience. – CM cmercer@reliancecomfort.com

    Reply created 10 Sep 2024
  • Review from Stuart WIlson
    Rating: 0 out of 5
    Review left on 6 Sep 2024

    For your own sake don't rent from Reliance Home Comfort

    Furnace/AC has been broken since April, despite seven months of services calls they haven't fixed it and now refuse to repair it despite continuing to charge every single month.

    Answer from pro:

    Hello, thank you for your feedback. We are sorry to hear of your experience with Reliance. We are happy to help if you require any further assistance. Please feel free to contact us directly with account details at your earliest convenience. – CM cmercer@reliancecomfort.com

    Reply created 10 Sep 2024
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 3 Sep 2024

    Air Conditioner Replacement

    During inspection of my old air conditioner and pricing for my new air conditioner, I was advised that all of the old equipment needed to be replaced due to the potential for contamination of the new AC system. After a price was agreed, Reliance decided to leave the old refrigerant line set in place, thereby exposing my new AC compressor to potential contamination. When I tried to have this concern addressed by the salesman, there was no response.

    Answer from pro:

    I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

    Reply created 6 Sep 2024
  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 3 Sep 2024

    very bad service and best loction to lose your money , pls be ware from these people

    very bad service and best loction to lose your money , pls be ware from these people

    Answer from pro:

    Thank you for your feedback

    Reply created 6 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2024

    AC Purchase and Installation

    Yesterday, our AC failed. My husband called Alliance and within 6 hours, a representative (Lance) came to our home and gave us a quote for a replacement. We decided to go ahead and purchase a new AC unit. Less than 24 hours after the initial phone call, a technician (Mark) arrived at our home and installed the new unit for us. This all happened during the Labour Day holiday weekend! We are so happy with the prompt and efficient way this has been handled. Good to know that old fashioned service is still around. Thank you Lance and Mark.

    Answer from pro:

    Hi Linda and Tony, thank you for your great review and for sharing your recent experience. We appreciate you choosing Reliance!

    Reply created 6 Sep 2024
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 30 Aug 2024

    New A/C unit and Furnace installed

    I imagine like many other people, my air conditioner gave up on a typically hot summer day, and, being 19 years old, I realized it had come to the end of its life cycle. All it took was one phone call for someone to come to my house and explain my options. Amazingly, someone from Reliance Home Comfort came the very next day--superb!! After a straight-forward presentation, I made my decision and the very next day, some technicians arrived to replace the old equipment. I can appreciate that any A/C failure in the summer is an emergency but the speed and efficiency with which my situation was fixed was phenomenal. The service advisor who first visited me was very kind and forthcoming, and compassionate as I had recently suffered a stroke and was currently on medical leave to recover at home. Thank you very much to everyone involved--your service level is exceptional.

    Answer from pro:

    We are thrilled to have you as part of the Reliance family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! Enjoy your new A/C!

    Reply created 3 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2024

    Furnace, AC and humidifier

    We had a very good experience from sales (Anurag) To team who did installation. Everyone was truly amazing We would highly recommend your company.

    Answer from pro:

    Thanks so much for taking the time to write this positive review. We are thrilled to hear you were happy with your service experience. - Gemma

    Reply created 3 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2024

    New AC

    As per my luck my AC quit during a heat wave. Reliance was there to help!! I am very impressed!! From the first consultation to the final installation, the entire process was smooth and professional. I would highly recommend Reliance! Thank you

    Answer from pro:

    Thank you for the wonderful review Irene and for choosing Reliance Home Comfort. - Gemma

    Reply created 3 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2024

    Air conditioner and furnace replacement and water filter system

    Big thank you to Kader and his crew for a great job. They were right on time and job completed in a very timely manner. The job site was left spotless. They were very personable and courteous. I would definitely recommend them.

    Answer from pro:

    Thank you for the great review Stephanie and for choosing Reliance Home Comfort. - Gemma

    Reply created 3 Sep 2024
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