Reliance Home Comfort reviews (13630)

My technician, Abdullah, was efficient and quick to address my problem with my hot water tank. Since moving into my home, in 2020, I have had to call a technician at least 2-3 times a year. Each time I call for service, I request a new hot water tank. Each time Im told my unit isnt that old. The only issue that gets resolved is the cleaning of the flame rod. Abdullah informed me that all I needed was a new flame rod and not a replacement tank. Could this not have been told to me before? As this a repeated service call. Thanks again for your insight Abdullah

Reliance Richmond Hill team is amazing. The advisor and the team are super helpful. Our furnace was getting old. They came visited our place on time, provided expert recommendation and advice base on our situation. We ended up renewed all our furnace, AC and waterheater which were all close to 15+ years old. The advisor is honest and reliable and very helpful. We changed our mind last minute from renting to buying and he is extremely courteous and patience with us. Highly recommend Reliance Richmond Hill and team for all your needs!

Jason was great to work with: fast, informative, very helpful. He saved me money and time by explaining what I can do to protect future furnace issues and decrease costs. Highly recommend Jason at Reliance.

Josh Mercer did an excellent thorough job on our furnace on Sept. 15, 2022. I would highly recommend him to other Reliance customers. Much appreciated.

Our water heater broke on the Sunday morning of Thanksgiving weekend. Original technician never showed. Call centre was very understanding and apologetic and scheduled emergency service for holiday Monday. This technician came through on time and was polite and efficient. We have hot water again.

Patrick, the HVAC technician was very helpful and explained clearly the condition of my furnace. Patrick even arranged for someone from his office to come back and discuss plan for a new furnace.

Excellent service from initial quote to completion of the job. Derick, Moe and Abdul were very professional and communicated well with us regarding any issues that came up. Friendly competent crew that took great pride in their workmanship. Thanks Caitlin, Julien, Derick, Moe and Abdul

Furnace was 23 years old and going down hill. The installers were on time and complete on same day. Took time to explain thermostat and all appears to be working well.

Matt is a very professional and excellent electrician. He did a thorough job diagnosing the issue with the three-way switch in the main floor and the basement of our house. He was also more than happy to answer any questions I had. I would highly recommend him. THANK YOU!

We purchased this home just 3 weeks ago, the rental hot water tank was small for our family, if a small bath was poured we'd have to wait a little bit before there was any hot water again. I called Reliance, I spoke with a very nice Rep, Christina. She was amazing, I informed her of our problem, that we'd like a bigger tank and powered vented. She answered "let me just check on availability", she came back on the phone about 3 minutes layer, "Is tomorrow morning good for you?" I was shocked, holy cow, I was not expecting that, wow. The afternoon was better for us so the Reliance Technician came in the afternoon yesterday, he replaced the tank with a bigger one and moved it out of the way of the furnace pre filter so it's easier to replace the filter. He was a real gentleman and he did a super job! Yes it will cost us a little bit more per month but we now have lots of very hot water. I still can't believe how soon they got this job done and perfectly. Are we happy? You bet we are, our experience with Reliance was amazing!