Reliance Home Comfort reviews (13631)

Water heater stopped working one day. I reset power and it started working again. Called it in but they said it was normal. 1 week later it happened again for 3 days straight. Had a service tech. come in. It was a broken gas valve. The service tech was great!

I had idris (2915) and Scott (2197) over today to install my new furnace. They did a great job and were very clean. The two of them helped set up my new thermastat to the Internet. Great service. Would recommend them to anyone who needs service.

Technician named Jason is courteous and accommodating. He is thorough and went beyond by making sure the furnace is working properly and efficiently before taking off. Jason is a quality employee that Reliance Co. should be proud of..

My furnace was replaced today. The service in my opinion was excellent. Andrew Faiella and Dan Johnson were very polite, efficient, and courteous, they answered all my questions and cleaned up when finished. Thank you for a stress free installation! Liane Foreman

Maintenance done of Tue Feb 10 was told all okay, had to have Inducer Motor, Gasket and collector box replaced on Sun 15. How could this be???? Mike N #1681 went and picked up the parts for us so we would not freeze on one of the coldest days of the year. He was very professional and explained everything to us and did not leave until we were satisfied with his service. I am most upset because when the maintenance time is up we always get a contractor that does not care and just leaves us believing everything is okay. The last words from the contractor on Feb 10 was everything is okay see you next year, four days later the furnace is making noises and stopped working. Next maintenance check I want a Reliance person come and not a contractor as their work is very unsatisfactory. I want to take this time to thank Mike N #1681 for the outstanding service he gave us and for caring enough to go get the part so we would have heat.

Wesley is very informative and experience. He knows what he is doing. He also provides very great information to me how to prevent future problem and how to deal with it if the same thing happen again. I will certainly appreciate his services.

I signed up for a furnace and cooling maintenance and protection plan for my new house. Farhad visited our home to conduct the maintenance inspection. Farhad was able to evaluate our furnace's functioning and gave me tips about our furnace, and he explained everything in a way that was easy for me to understand. He was also observant in finding a (very dirty) air filter that we had never known about - we were inadvertently using two air filters at the same time which can be problematic. I would recommend Reliance Home Comfort to family and friends. The monthly rate I've listed is competitive and is definitely a sound investment for any Canadian home owner.

We had a problem with hot water tank. After one person takes bath, we were not getting hot water. Hot water was yellow. Two technician visited our home earlier could not solve the problem. Technician "SAM" # 1382 analysed and solved our problem with a professional approach. Most important was that he accepted and understood our problem. He changed sensor and control unit. He recommended replacement of the tank itself to solve the problem once for all. We are very happy with his approach,punctuality and quality of work.

I called reliance yesterday because i had no hot water. Wesley came by this morning and replaced my aquastat. He also explained how to upkeep my furnace and air conditioner. Thank you reliance

I called Reliance to have them check a rattling noise made as a result of excessive vibration in our old furnace, They promptly sent out a service man who found a hairline crack in the heat exchanger. We were informed that by law, he had to turn off the gas for our protection. He indicated that repair parts were no longer available and therefore we had to buy a new furnace. Since it was one of the coldest days in the year I was very concerned about how long it would take to replace the furnace. He said that a salesman would call within the hour.(which he did) I called Reliance and expressed my concern that the gas was shut off without doing a true test for carbon monoxide. They replied by sending another repairman for a second opinion . By the time he arrived, to do the actual test,(which determined that there was no immediate danger and he turned the gas back on on a temporary basis), Dan Shepley their salesman, had already assessed our home needs and fully explained the options available very accurately and professionally and made a recommendation that we accepted. This was late Thursday night (about 4 hrs after the gas was turned off). By Monday,the new furnace and air conditioner were installed and working efficiently. The installers were prompt,, worked efficiently,and were very neat and courteous. The furnace and humidifier are keeping our house warm and cozy. Dan was very quick to send a follow-up service man the day after the installation to carry out a minor tweak in the humidifier settings and the humidifier has been keeping our house at the proper settings since. We are very pleased with the promptness and quality of service we have received from Reliance. Dan Shepley and Stehanie (the dispatcher?) took a personal interest in ensuring that everything was coordinated and working properly. We are very pleased with the quality of the product and especially the quality of the service, The only constructive suggestions we have is to instruct all the servicemen o ensure they they are wearing clean booties when they move through the house and to keep the doors closed as much as possible as they go in and out to get parts) Although most of the servicemen were conscientious about these matters, some were not.