Reliance Home Comfort reviews (13631)

Philip Sirek was very helpful, he was able to answer all my questions and provided recommendations for my home. He was very honest and genuine and did not pressure me to accept any new services or products.

I was having issues with yellow water coming from my tank. A service call earlier in the week did nothing to correct the issue, as the technician only spent 20 minutes trying to flush the tank. A second call to reliance made the difference. Jason Mitruk serviced my tank. He took the time to explain what was happening, and how my water was being affected. He did a very thorough job and was very knowledgeable. Thanks Jason!

I moved into my house in June of 2013. When I moved in nothing was mentioned to me about the tank being a rental. The tank was a bit rusty which I thought was no big deal as it worked just fine. A few months went by and the tank started to leak water. Not long after that it stopped working altogether. Keep in mind, at this point I had not received a single bill from Reliance. When the tank stopped working I had no water for a few days so I decided to have it replaced as there was absolutely no Reliance label or any contact info which again, why would I think it's a rental when there's no info on the tank. A few months after replacing the tank I start to get bills addressed to me for rental fees along with a letter from collections stating that I owe almost $500 in rental fees. I decided to contact Reliance to explain my situation and I was told that I am liable for the rental fees and that in order to have my name taken off the contract I would have to pay the $500 plus all the rental fees as they're still billing me every month kowing that I no longer have the tank and to top it off, they want an additional $800 for the old tank that was taken out of my house almost a year ago. Either that or give them back the old tank which obviously is non existent at this point in time. I would not recommend anyone to do any type of business with Reliance as they don't care about anything but money. Gaston Garcia

I called into Reliance on Saturday morning after waking up to a very chilly home! The agent on the phone said they could get a technician out same day and to my surprise the technician was out less than an hour after I called! Wow! Tech Jason Zhao 1839 was fantastic, he walked me through what was happening with the furnace, discussed my options for the equipment in my home and had the furnace back up and running within an hour!!! I am very impressed by the professionalism and knowledge of Jason as well as feeling like I was part of the experience. I trust now that my family will remain toasty for the rest of the winter thanks to your knowledgeable technician.

Waking up to no heat in the house in the middle of January is not a great experience. We called reliance immediately and they scheduled a technician to be at our home by 2 pm. The technician was very capable and friendly. The conclusion was that the furnace was not the issue. The technician clearly explained that there was no gas pressure coming into the house from the outside meter. The technician advised us to contact Union Gas immediately and made sure we understood the issue so we could receive the follow up service that was necessary. We were very impressed with the reliance technician's ability and would recommend the Reliance Home Comfort service to everyone.

One morning I woke up to find there was no hot water in my pipes. I called Reliance and they scheduled a service call for later the same day. 30 min earlier than expected, the person called to say they were on their way. Sam showed up with one of the biggest smile I had seen. I explained the issue to him and he told me he would do his best to get it resolved. He was polite, told a few jokes and proceeded to work on the issue. He fixed the issue and fixed another problem that I was not aware of. He got the job done swiftly and left with a big smile on his face. It was good to meet him and better yet, I had hot water!!!

Our furnace quit working on Thursday Jan 8 call Reliance service They came over a said we need a new furnace Sale Rep showed up Friday morning and we ordered a new furnace to be installed Saturday morning. Service showed up Saturday with a new furnace Left late Saturday the new furnace did not work. Came back Monday morning with a new part left and furnace did not work Monday afternoon another new part furnace still did not work. Tuesday showed up with another new furnace but this one was not as wide, Wonder if the first one was an old model. New furnace works but house does not feel as warm as it did before with our old furnace we were without heat for 5 days, Service people were great the product was not . We are not happy with the results. Best move we made was not buying an air conditioner at the same time.

service call was prompt. issue was resolved by Saleem Malik. great service. friendly staff. worn shoe covers. reliable... tought how to check for problems with the heater thank you Saleem....

Hot water tank was leaking and needed to be replaced. Called and received prompt service. They were very helpful in getting me a new bigger tank to meet the needs of my growing family.

The appointment time was set by Reliance and the service technician, Phil, called ahead, arrived on time and promptly and courteously handled the problem with the hot water heater by replacing the old burner with a new one.