Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from Res Ty
    Rating: 2 out of 5
    Review left on 12 Jul 2022

    AC Maintenance Schedule Fulfilment

    Maintenance schedule fulfilment is very poor. Had booked appointment months ago for Jul 12th schedule slot 10AM-2PM. Nobody showed up and only found out when called Reliance and was told they were too busy and no technician available. Their reasoning defeats the purpose of making schedule or appointment. The worst is that Reliance did not even try to give the customer a courtesy call. Though was told that someone will come before 5PM which is yet to be seen. But anyway totally disappointed of the fulfilment. Cost is zero as it is part my maintenance package.

    Answer from pro:

    I am sorry to hear about your disappointment. If there is anything I can assist you with please email me with your account information to gwillson@reliancecomfort.com - Gemma

    Reply created 21 Jul 2022
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 12 Jul 2022

    Leaking hot water tank

    Very professional and able team- highly recommended. Very quick response, managed to fix the issue ASAP

    Answer from pro:

    Thank you for choosing Reliance Home Comfort! We are grateful for your support. - Gemma

    Reply created 21 Jul 2022
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 12 Jul 2022

    Water heater replacement

    I called Reliance on Monday morning to have my water heater looked at. They sent someone out that same day to take a look, then had someone come back the next morning to replace it. I would highly recommend this company. Everyone who we dealt with was friendly and the service was great!

    Answer from pro:

    This is wonderful to hear. Thank you for choosing Reliance Home Comfort. - Gemma

    Reply created 21 Jul 2022
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 12 Jul 2022

    Awesome service tech

    Great service and repairs completed thoroughly. Great to be back in a cool environment . Tx Mike

    Answer from pro:

    Thank you for your great review and for choosing Reliance Home Comfort! - Gemma

    Reply created 21 Jul 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2022

    Reliance Plumbing

    Tim the plumber had the best attitude and took the time for a senior to explain everything fully. Totally appreciated

    Answer from pro:

    Thank you for the great review and for choosing Reliance Home Comfort. - Gemma

    Reply created 18 Jul 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Jul 2022

    iron system

    Be aware of any contract. They offer me this system and nobody mentioned to me that this contract will be for 7 years!!! My quality of wather get worse ,I contract company and asked to remove this system, but realized that I have 7 year's contract and can not stop the service.

    Answer from pro:

    Hello Maria, I am sorry to hear of your experience, if you would like to speak further, please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

    Reply created 12 Jul 2022
  • Review from Pat
    Rating: 5 out of 5
    Review left on 12 Jul 2022

    Plumbing service

    Reliance has great customer service. I had a running tap and couldnt shut it off without turning off the water supply in the house. I phoned reliance and I was able to get an appointment on the same day. An excellent plumber Boboo came and fixed the problem. Just like the customer service rep, he was well mannered, knowledgeable, attentive and excellent. Been with reliance for a while now, never been disappointed. You can rely on Reliance.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 12 Jul 2022
  • Review from Customer of Reliance Home Comfort
    Rating: 1 out of 5
    Review left on 11 Jul 2022

    HVAC Quote

    Initially my experience with Reliance was great, the quote process was easy and fit the needs of my home. However, upon signing of the contract (which was discussed at length to be a financing contract for the unit). The sales person, Neil, actually presented to me what I would later find out was a rental contract. After realizing my mistake (I was under a lot of pressure to get a furnace as soon as possible) Reliance had informed me that I am to honor the contract, and that no action will be taken on my behalf. underhanded and unprofessional, do not count on Reliance.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 12 Jul 2022
  • Review from Shirley Guo
    Rating: 5 out of 5
    Review left on 11 Jul 2022

    Furnace and AC

    I called Reliance and wanted to explore the options to replace my old furnace. David was booked as the advisor. He called before the appointment as I requested at the booking. The whole process was a great experience. David was friendly and knowledgeable, I learned a lot about the furnace from him and felt comfortable using the company down the road. David ensured all my questions were answered and will be there to help if there are more questions or issues. Strongly recommend the worry-free program for anyone like myself. On the Day of the installation, my new Nest Thermostat did not work properly due to a low battery issue. Called David and he responded quickly. After he consulted his manager, he gave me an instruction to tackle the problem which eventually solved problem. Much appreciated. Excellent teamwork of David and his department as well.

    Answer from pro:

    Thank you for choosing Reliance Home Comfort Shirley! We appreciate your support. - Gemma

    Reply created 18 Jul 2022
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 11 Jul 2022

    Furnace

    Very fast and efficient and very Knowledgable a he was able to diagnose my furnace and fix it that day Andy Was a very polite young man , I am always very cautious about people coming into my house and I felt very comfortable with him. I would hands down recommend this company to anyone who needs Knowledgable

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 12 Jul 2022
Get in touch