The Chesterfield Shop Ltd

Furniture
4900 Dufferin St Toronto ON M3H 2W1
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Furniture
The Chesterfield Shop Ltd
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66%

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Reviews by rating (past 12 months)

Reviews for The Chesterfield Shop Ltd

Average customer rating:
6 10 (110 reviews)

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Kathy from Toronto
Kathy from Toronto
1 review Toronto, ON
10/10

Furniture Purchase

From our dealings with David at the Davisville location, who helped us through the lengthy browse to purchase stage, to the delivery personnel right through to Earl and Team in Customer Service, I am a delighted and a very happy customer who would recommend The Chesterfield Shop to anyone looking to deal with knowledgeable, caring and professional Brand ambassadors.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

That is wonderful news to hear Kathy. All of us at The Chesterfield Shop appreciate you taking the time to post these positive comments. We sincerely hope that you enjoy your furniture for years to come and look forward to any future dealings. Please don't hesitate to give us a call if you are in need of any assistance.

Sincerely,

The chesterfield Shop Staff

tilda Tonus from Vaughan
tilda Tonus from Vaughan
1 review Vaughan, ON
10/10

sofa

My mother and I have been customers at The Chesterfield shop for many years mostly due to the service we have received from Earl Hudson. Just a few weeks ago I needed Earl's help with a purchase I had made and without hesitation he took care of all my needs. I recommend him and his store highly.
Tilda

Approximate cost of services:
$4,000.00
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Company Response

Thank you Tilda for taking the time to let us know about your experience with The Chesterfield Shop. We are thrilled to hear you and your mother are happy with our goods and services. Please let us know if there is anything we can do to assist you in the future.
Sincerely, The Entire Staff @ The Chesterfield Shop

Henry Rendall from Toronto
Henry Rendall from Toronto
2 reviews Toronto, ON
10/10

Sofa

My elderly mother-in-law was moving from a large 3-bedroom condo to a small one-bedroom apartment in a retirement home. She needed a new sofa and only had limited space. We went into the Davisville location last week in search of a sofa. Jerry was amazing. We found exactly what she wanted, a wonderfully comfortable and stylish condo size sofa, that was in stock, ready for immediate delivery. We had a 1:30-4:30 window to receive the sofa today and the friendly, courteous drivers were there at 1:30 sharp. They brought the sofa up, added the legs and about 5 minutes later, my mother-in-law had her dream sofa. A terrific experience all round. Thank you Jerry, Devon, Steve and everyone at The Chesterfield Shop.

Approximate cost of services:
$1,200.00
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Company Response

Thank you Henry for taking the time to post your comments. We hope your mother-in-law will enjoy her furniture for years to come. Please do not hesitate to call us if you are in need of anything in the future. Sincerely, The Entire Staff @ The Chesterfield Shop

Woo M. F. from Toronto
Woo M. F. from Toronto
1 review Scarborough, ON
10/10

New sofa

We always enjoy the quality of the sofa made by Chesterfield Shop. Recently, we had a small concern about the wrinkles that form on our new sofa after sitting on it. A technician was sent to our home to inspect it. It really demonstrates that Chesterfield Shop stands behind its products. On top of that, we are impressed with the efficiency of the customer services. Earl, made prompt arrangement to check out our problem and Heinz, the technician, came to our home to give recommendations to address our concern.
We expect to continue our business with Chesterfield Shop.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for taking the time to post your comments. We hope you continue to enjoy your furniture for years to come. Please do not hesitate to call us if you are in need of anything in the future. Sincerely, The Entire Staff @ The Chesterfield Shop

Karen from Etobicoke
Karen from Etobicoke
3 reviews Toronto, ON
10/10

Pull out sofa

This is the second time we have purchased a sofa from the Chesterfield Shop in Mississauga, after my parents recommended them (they also purchased 2 sofas a number of years ago). The customer service we received both in store, and to set up delivery has been fantastic. They were very accommodating and a pleasure to work with. Our newest sofa will be delivered on on wednesday and we are very excited. Thanks to Earl for helping with the delivery process.

Approximate cost of services:
$3,000.00
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Company Response

Thank you Karen for taking the time to post your comments. We hope you continue to enjoy your furniture for years to come. Please do not hesitate to call us if you are in need of anything in the future. Sincerely, The Entire Staff @ The Chesterfield Shop

Ceci from Burlington
Ceci from Burlington
1 review Burlington, ON
10/10

Parts Replacement

We love the leather sectional with motorized recliners that we bought from The Chesterfield Shop in 2010! When our basement was flooded recently, we saved the couch from the water but one of the power supplies that controls the reclining feature was sitting in water and stopped working. I called and left a message for Earl who called me back the next morning. He sent a complimentary replacement to the Mississauga store (which is more convenient for me) the next day. The gentlemen in the store were very friendly when I picked it up and wished me "many happy reclines". The power supply works perfectly and we are very happy with the service from The Chesterfield Shop. Thank you!

Approximate cost of services:
$60.00
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Company Response

Thank you Ceci for taking the time to post your comments. We hope you continue to enjoy your furniture for years to come. Please do not hesitate to call us if you are in need of anything in the future. Sincerely, The Entire Staff @ The Chesterfield Shop

Tracey Michael from Toronto
Tracey Michael from Toronto
1 review Etobicoke, ON
10/10

Sofas (2)

Dennis Thomson, Sales Rep - not pushy, full of valuable information, follow up showed his true professionalism.
Jenny, Warehouse - easy to deal with and gets the job done.
Highly recommend The Chesterfield Shop. Great quality and more importantly - MADE IN CANADA !!! True perfection!

Approximate cost of services:
$3,000.00
Any advice to offer fellow homeowners facing a similar project?
Shop here.
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Company Response

Tracey, Thanks for your note, we really appreciate it! The Entire Staff @ The Chesterfield Shop

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Chesterfield Shop Ltd

The Chesterfield Shop. . . Your Leather and Fabric Superstore & More! Since 1948, this family owned and operated chain of Leather, Fabric and Home Theatre seating superstores, has been prouding serving generations of satisfied customers who keep coming back again and again for the great selection, quality, service and ...
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