Never give Doug your money up front for products and services not yet received.
Having dealt with his father over 28 years ago and having no problem with this company then, we did not research County Appliances before we purchased a dishwasher with delivery, removal of the old machine and installation of the new one. For this, Doug said, we have to pay up front, as that is the way its done now. Also we would have to e transfer the money as he was changing banks. Be warned, once you e transfer funds from one personal account to another, you will be unable to recover these funds.
Doug is a very personable and friendly character, and he is very disarming, chatting easily about just anything. He is even willing to provide you with an invoice with Paid in Full printed on it before you e transfer him your money. With your trust now fully invested in Doug, you e transfer him all the money on the invoice the first chance you get. Now he has your funds which you will never recover again.
We were promised delivery, removal and installation by October 3rd, then 11th, again on the13th and finally on Monday October the 16th. On Oct 3 the machine was not yet in, not sure what happened on Oct 11, but another promise was made for Oct 13. This time the installer had a cold. We finally received delivery on Oct 16 but the installer said removal and install was impossible as the counter was too low and the old machine was tiled in.
So we had to find someone who could remove the old machine and install the new one. Logically I asked for a partial refund on the $285 Doug charged us for delivery, removal and install.
Finally found someone to remove and install, and Oct 26 requested Doug to e transfer us for the partial refund. Emailed him Oct 27 and again Oct 31. Texted him Oct 31 and phoned him Oct 26, 28 and 31. I continued to call, text and email from Nov 1 2023 onward. He agreed to a partial refund on Oct 26, but has not done so, and responded only once.
As of Friday November 24 2023, Doug has not refunded any portion of the $285. His email is full, he refuses to answer his phone or respond to his texts. He has essentially destroyed County Appliance as a viable business.