1 review Richmond Hill, ON Joined 2014/04/24

10/10

Richmond Hill

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/24/2014

Your service customer representative offered a choice of appointments on the same day. Kamal, the technician, called before coming, and obviously knew his job well. He was done in few minutes, and explained how the water tank works, and answered all my concerns. From the first call to the service, all well done. My neighbour commented that she called for Direct Energy service in the past and was also very satisfied. Thank you.

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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Margaret from Mississauga

1 review Toronto, ON Joined 2014/04/24

10/10

Promotional Sales

Toronto

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/24/2014

I called to inquire about a service call and got Roxane at ext. 65789 on the phone who through the conversation not only explained all the issues I had but upgraded me to the 6 in 1 plan. This was the best experience with Direct Energy yet. It would be great to deal with a person like Roxane every time I call. Thank you Roxane, You made my day and two of my neighbours are signing up with this program...only with Roxane!

Job Price

Approximate cost of services:: $500.00

0 of 1 people found this review helpful.

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Jennifer from Oshawa

1 review Oshawa, ON Joined 2014/04/24

10/10

Hot Water Heater Service

Water Filtration & Purification review in Oshawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/24/2014

The service technician was absolutely excellent, as are all of the technicians I have dealt with over the years - always so professional, courteous and knowledgeable. The customer service rep on the phone was very pleasant and knowledgeable, however, I'm not sure if she was speaking too closely to the receiver but I had difficulty understanding her at times.

Job Price

Approximate cost of services:: $125.00

0 of 1 people found this review helpful.

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Cathy from Midland

1 review Midland, ON Joined 2014/04/23

10/10

Hot Water Heater Install

Water Filtration & Purification review in Midland

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/23/2014

The sub contractor that replaced our hot water heater was very pleasant and helpful. His work was done promptly and he took time to carefully show me how the new equipment works. He represents your company very well!

Job Price

Approximate cost of services:: $0.00

1 of 2 people found this review helpful.

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Muhammed. S. from Mississauga

1 review Mississauga, ON Joined 2014/04/23

10/10

HVAC Service

Heating & Air Conditioning review in Mississauga

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/23/2014

All the customer service reps and tech I dealt with in recent past were excellently superb , specially Mr Alan Cotton. He is very courteous and extremely knowledgeable . After completing the job he was here for when asked about another problem he happily agreed to looking into that and told that he will try to resolve the issue other wise book me an appointment for concerned tech. But he himself succeeded in resolving the problem with his shill, experience and positive attitude . I would like to thanks Direct Energy for their high level of service and such excellent staff ,both customer service reps and techs for their highest level of competency and above all the concern all have to provide hot water to a house hold which have kids in such a cold weather. Thank you very much.

Job Price

Approximate cost of services:: $500.00

0 of 1 people found this review helpful.

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Dwight from Mississauga

1 review Mississauga, ON Joined 2014/04/23

10/10

Hvac Service

Heating & Air Conditioning review in Mississauga

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/23/2014

Very satisfied with everything. Only thing I would like different is a narrower service window. If you could change that to a two hour window it would be much more customer friendly .

Job Price

Approximate cost of services:: $400.00

0 of 1 people found this review helpful.

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Graham from Mississauga

1 review Mississauga, ON Joined 2014/04/23

10/10

HVAC Service

Heating & Air Conditioning review in Mississauga

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/23/2014

The part replaced was covered under warranty.Will be on a protection plan when warranty is up.The first service person detected the problem. He called to order the part and said it should be complete by the end of the week. Had a call later in the day to inform us the part would be installed the next day. Great service. Thank You.

Job Price

Approximate cost of services:: $300.00

0 of 1 people found this review helpful.

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David from Oshawa

1 review Oshawa, ON Joined 2014/04/23

10/10

HVAC Service

Heating & Air Conditioning review in Oshawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/23/2014

I can't say enough about the excellent service I got from the technician that made the service call. VERY PROFESSIONAL AND THOROUGH. Thank you again for the great service. David

Job Price

Approximate cost of services:: $50.00

0 of 1 people found this review helpful.

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Susan from Orangeville

1 review Orangeville, ON Joined 2014/04/23

8/10

Hot Water Heater Service

Water Filtration & Purification review in Orangeville

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/23/2014

The phone representative and the gentleman who came for the service call, where both very prompt and polite. The repair was completed. Thank you very much Direct Energy ! !

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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Karen from Angus

1 review Iron Mountain, ON Joined 2014/04/23

10/10

HVAC Service

Heating & Air Conditioning review in Iron Mountain

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/23/2014

From start to finish with installing a new furnace and the duct cleaning, the performance of your people has been excellent. They were all very professional and respectful. Please pass on our thanks to them. Thank you.

Job Price

Approximate cost of services:: $6,000.00

0 of 1 people found this review helpful.

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