Drain Master

Plumbing
7638 Winston St Burnaby BC V5A 2H4
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Drain Master
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82%

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Reviews by rating (past 12 months)

Reviews for Drain Master

Average customer rating:
8.4 10 (47 reviews)

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Ralph & Heather Russell in Burnaby
Ralph & Heather Russell in Burnaby
4 reviews Burnaby, BC
10/10

Trenchless Water Line Replacement

Tyler came to quote the same day called. We acquired other quotes, theirs being more reasonable than other companies.. Two days later, two men showed up just before the arranged start time. They replaced the water line from the city service to our home as it had sprung a leak. These gentlemen did a great job, were professional and left no mess. They laid drop cloths to keep the floor clean and shop vacuumed up where they had to drill through the foundation wall for the new line. Both men were experienced plumbers finishing the job in a day.

A big thank you to Tyler and his on-site crew for a job well done!
Ralph & Heather Russell

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Hanne Dahms
Hanne Dahms
0 reviews Surrey, BC
10/10

Water line replacement

We had a very positive experience with this company.
Hugo was the technician. He showed up at 8:30 am. Was finished at 3:30.
There was no disruption to our yard. The yard was completely cleaned up when they left. We would highly recommend drainmaster.

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Cricket
Cricket
1 review Mission, BC
10/10

Replacement of sewer line from house to city line

My sewer line was 65 years old and collapsing, I needed approximately 70 feet replaced. I had a new driveway and did not want it torn up, these guys came in and did an amazing job. The estimator and the work crew were polite, courteous and professional.

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jcbazinet in Vancouver
jcbazinet in Vancouver
2 reviews Vancouver, BC
10/10

Outstanding work

Since I bought my house in 2002, I had ongoing problems with roots in my sewer pipe. Every six to twelve months, I had to call plumbers to cut the roots in my main pipe. The last time, it costed me 600$ for a 2-hour job! Never during these years did a plumber told me there was an alternative to the traditional re-piping method which costs a lot, is dirty and damages your front yard. This was the case until my neighbour told me about trenchless pipe replacement. I called a few companies and got a quote from two of them, including Drain Master which I chose in the end because the quote was less than half the other one and because they seem to really know what they were talking about. I was SO impressed by the quality of the work of the young men who came to my place. They worked SO hard and did such a stellar job. I had to write a review to express my gratitude and satisfaction. This is truly an outstanding company.

PS: And I took advantage of this contract to have my waterline replaced at the same time.

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Royce in Surrey
Royce in Surrey
0 reviews Surrey, BC
0/10

replaced water line

replaced waterline as promised, but failed to fix the gaping hole they put below grade in our foundation. It wasn't till the winter rains hit that this became apparent when our basement was flooded. When I called to complain I was met with a screaming owner who did nothing but throw threats around and tell us he does this all the time, and its industry standard, what a load of crap!!. shoddy work and terrible customer relations. All it would have taken is a small amount of hydralic cement and a bit of time to seal off the hole and avoid the entire situation.

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Company Response

We are unaware of this situation as the name posted on this review does not come up in our database. We would gladly do all that we can to remedy this situation.

Bobbi
Bobbi
0 reviews Burnaby, BC
10/10

Highly recommended

Provided fast and professional service for my broken waterline. The fellows doing the work were extremely knowledgeable and friendly. The office was very helpful as well with all my questions Will definitely use again if needed.

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Private User
Private User
Private User reviews Surrey, BC
10/10

Trenches Waterline

Very professional and great service and high quality workmanship. Respone time was extremely fast and rates were very reasonable for the work needed. Will definitely recommend to anyone needing this type of service.

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Isaac in Surrey
Isaac in Surrey
1 review Langley, BC
0/10

They didnt make things right when the screwed up and didnt take responsbility.

I needed my polyb to be redone which ran underneath my driveway. It proved to be quite difficult as the pipe snaked and was longer then anticipated. They took 2 days instead of 1.

When reconnecting to the city water the connection blew and the township of langley was called to fix it. I now have another $13500 bill that drainmasters refuses to pay and the township has added it to my property taxes!

The owner of the company has sworn at me and now we have to sue him to get me money back. Apparently this isn't unusual with them when things dont go there way.

Stay away at all costs !

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B.Li in Toronto
B.Li in Toronto
1 review Richmond, BC
10/10

JOB WELL DONE, THANK YOU!

Excellent service! Highly recommend!

We had a water lake on our water main underground, and our crawl space is very low. We had MILANI & Pristine Plumbing guys came and both companies told us it’s a big job and our driveway had to be cut, dug up and reroute the entire waterline. Also told us trenchless waterline won’t work in our case. Later, two of our neighbours recommended Drain Mater so we decided to hire them.

Drain Master did a really good job! Two guys came around 8:30am and finished at 4pm. They replaced the entire water main pipe without digging. Installed a new shut off and another shut off at the end of the house for more security. Patched the concrete in the crawl space, filled soil around our water meter and even cleaned our floor before they left! A job well done for the half of the prices the first two companies quoted us! Very happy with the service! Thank you!

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ERIN
ERIN
4 reviews Surrey, BC
10/10

JOB WELL DONE

We had a water pressure problem, but after having the Pressure Reducing valve replaced by local plumbing outfit we still had the problem, they then sent a different plumber, but this time they did a quick check that proved the problem was not the valve, but was in the water line into the house, too bad they didn't do this simple test before charging me $600.00 for something I didn't need.
DrainMaster saved the day, approx 90' of replacement piping installed in one day, no mess, no fuss, 25 year warranty. Super impressed with Jose & his sidekick (sorry, I couldn't remember his name) they worked efficiently, effectively and cheerfully. I would recommend them anytime. I dread to think what it would have cost to have it fixed without this amazing trenchless system.

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