Drain Works Plumbing

Had DrainWorks replace part of our drain in July due to a backup caused by roots at a broken section of drain. I called DrainWorks based on a recommendation from my neighbour.

The job was initially handled by Armondo and then passed on to Matt when Armondo left on vacation. I was very impressed with both of them - punctual, excellent communications skills and overall very nice guys. The crew that did the grunt work were great as well, showed up on time and did an excellent job cleaning up.

I've had Armondo back this October to do preventative maintenance snaking on a section of the drain we didn't replace and have again been completely satisfied.

Another item of note - whenever I call DrainWorks, their intial contact customer service on the phone is excellent as well.

When Jeremy frist arrived, he reasured me that he would do everything he could to resolve me drain problem. And that he did. He went over and beyond the call of duty to try and resolve the issue. When Jeremy realized that there was a problem that he couldn't repair he sugguested the next course of action. The crew that came to excavate and correct the drain problem were wonderful always kept me informed as to what they were doing.(I felt sorry for them and made them coffee because that day it was cold and it rained all day.) Fred and Lou both answered any questions I had the day of excavation, and Lou went out in the rain and looked at my downspots and gave me valuable suggestions as to how to disconnect them properly. I would recomend drainworks again and will call again in the future if and when there is a plumbing or drain problem. Thank you for resolving my drain problem with compation, respect and kindness.

On a Thursday we had a flooding basement. On a Friday afternoon I called DRAIN WORKS from the office. Before I arrived home, they had fixed the problem. I met with the service man "Matt", as he had just cleaned up. He took the time to re-explain everything to me, and did it with the exceptional Customer service. On Saturday, another crew arrived as we decided to upgrade to avoid further problems. I was impressed by Misha and his associate, at the professionalism they displayed. The care they took at the front lawn, and keeping me posted of their progress.
I have dealt with many contractors and services since purchasing this house, I would state that this company - DRAIN WORKS, which actually came recommended by a friend, is by far THE BEST company or service I've hired to work on my house. From rates, to Customer Service, to finished result...absolutely exceptional. As far as I'm concerned, regardless of the homes I own, I will only ever dial for DRAIN WORKS. Their equipment is clean and presentable. Their staff is knowlegable and friendly. I even appreciated their coat-of-arms. That tells me the pride that they have in their job. Simply put, they are professionals, and a pleasure to hire.

I had drainworks rebuild the sanitary and sewer traps plus a floor drain which connect to the main city lines. They had backed up due to being cracked/separated being old clay pipes. Drainworks quoted me a price and work schedule and then got to work. They completely delivered on every promise made which was important considering the amount of work involved. 4 guys were onsite for an entire day from beginning to end and the job was finished by 6pm. Not a spec of dust was left behind by them....well done and will be using them for my next plumbing job. Highly recommended.

Does this sound familiar? You try contacting a tradesman to complete a small household project and they don't even have the courtesy to return your calls. Not the professional folks at DrainWorks! We wanted to replace our old cement laundry tub, along with a few old leaky taps around the house. One call to DrainWorks was all it took to get a professional repair job done, at the date and time promised, and at a fair and reasonable price. Steve from DreamWorks did a great job, answered all our questions, made suggestions, the list goes on. Thanks guys!

appreciate office dispatch keeping me posted on exact time of arrival of service technician
Jeremy Harris was professional in terms of inspection and explanation of the nature of the problem
all in all, a good service experience with no surprises

Our downstairs bathroom exploded with sewage and water that we couldn't stop. We called Drainworks and within an hour Jeremy Harris showed up and saved the day. Be sure to use Drainworks- fast, courteous and reliable. Everyone working on it was very competent and professional. Be sure to ask for Jeremy- stellar job!

Our experience with Drainworks began very well. They arrived on time and the guys (Armondo and partner) were friendly and very professional. They were checking our drains and pipes for tree roots or other possible obstructions. A larger problem was detected which required a significant investment and the digging up of our basement. We immediately booked future service with DrainWorks and made a deposit. By doing this, we received a discount on the appointment that day which we were very thankful for since it was impossible to complete the drain scoping. After further research and planning we decided to postpone the work until the Spring when we planned to put in a second bathroom. We admit we made a mistake by impulsively signing the contract but did not want to have to dig up the finished basement floor twice. We were hoping that DrainWorks would be flexible but were disappointed to learn that we were not able to have any portion of our deposit returned or receive a credit for future work. We escalated our request to the manager and felt we were treated rudely and told we couldn't back out of our contract. We escalated a detailed complaint to Terry Cord in hopes of a resolution, and his response back was surprisingly defensive and even sarcastic. As much as we would have liked to use DrainWorks again, we don't feel that our future business would be appreciated or deserved. We expected more from a company (especially Terry) that prides themselves on customer service.

I moved in my new home and 6 weeks later, I had a sewer back up only to find out that all drains inside the house had to be replaced up to the city line. Drainworks Plumbing was by far the most professional and knowled-geable. Their service is OUTSTANDING!
Their plumbers were very conscientious and made sure that even though they had to dig in one room (instead of all three) in the basement, they left it in amazingly clean considering the work they had to do.

Thanks a million to Mike and Eric!
It was worth every penny. I would highly recommend them without any hesitation.

Sincerely,
Linda Dallaire

DrainWorks will be the only drain and plumbing specialists I will use in future. From the moment I called, service was professional, courteous, completely upfront in terms of costs to be incurred and time required to complete the job. Jeremy Harris, the certified technician, was a real professional. He arrived on-time, placed shoe covers on his shoes to protect my floors, explained exactly what needed to be done and ways in which to avoid this situation from occuring again. He quoted the price of the job as soon as he assessed the job (the price-range was also quoted during my initial phone call). There was virtually no clean-up and, thankfully, he did not try to pressure us into buying products or services we didn't need. No wonder this biz has won the Consumer's Choice award for 7 years straight.