Drain Works Plumbing

Drainworks installed two new outdoor faucets a few months ago. With the cold weather now here, I went to winterize the faucets and found that one of them had been installed wrong. It was a very easy mistake that anybody could have made. I called Drainworks and they had somebody to my home within hours to fix it and they could not be more apologetic. Mistakes can happen to anybody but what sets great businesses apart from all their competitors is how they deal with problems months after the sale. Drainworks proved that they are really a great company.

I called DrainWorks around 3pm and they told me somebody will show up at my house between 5pm and 8pm same day. Jeremy came at 5pm, suggested an action and within 30 min the problem with my drain was fixed. Very professional guy and excellent service! The way Jeremy handled the job exceeded my expectations. I will recommend DrainWorks for anyone I know who needs plumbing services.

Jeremy was very helpful and was not pushy at all, gave us all the information we needed to make our decision on what work we should get done. He also took the time to show and explain to us exactly what was going to be done. I also was very pleased at the fact that the work started around the time that we were quoted instead hours later. The company truly takes the customer into consideration.

I wanted to get a back water valve installed in my basement. When I called Drainworks, they came out and did a camera inspection, something I had been meaning to do for a while. It turns out the
cast-iron stack was in pretty bad shape, so Armando suggested I replace the lower portion of the stack and all the clay pipe. That was on Wednesday. On Friday the work crew started at 9am. By 5pm the same day they were done, the clay pipe replaced with PVC, a back water valve installed, a new floor drain, clean-out and
base of the stack replaced. The work was done efficiently, neatly and cleanly. An excellent company, who I would recommend to
anyone. Great service!

Excellent service from this company. Both the initial phone conversation with William and the plumbing fix from Matt were handled in a timely, professional and friendly manner. Matt was thorough, and extremely careful bringing equipment in and out of the house. After fixing the clogged drain, and removing the equiment he came back in and cleaned! Great service, reasonably priced and fast arrival to the house! I would highly recommend! Thank you!

Lou was great! Our son had flushed a bathtub pop-up and our toilets were backing up. Lou quickly located the pop-up at the 90 degree elbow and with the camera and was able to push it out to catch basin in the street. The job was quick and relatively painless....If it weren't for the camera we may have been in for an excavation and much more time and expense.

Floor drain in furnace room backed up. From the moment I contacted DrainWorks to the moment they completed the job, I was genuinely amazed at the phenomenal customer service - from the call to book the appointment, to the initial inspection, the work being done and the follow-up. I expected at some point along the way there would be slippage in attitude and professionalism but even though I dealt with 6 different people in total from the company, each and every one was unfailingly courteous and professional. They explained, consulted, demonstrated - delivered on every promise made. Even the post-inspection was excellent - and provided me with a much broader sense of my home's drain system - good to know. And, I swear, left the house cleaner than when they came in. I have never done one of these before (on-line review), but they deserve the recognition - great team, great coordination (each person I spoke to knew my name, who from the company I had dealt with earlier, and what had been said... that's a coordination feat in and of itself)

Our shower drain has been clogged up for months now and everything we tried wasn't working. Matt from DrainWorks came in and explained the costs up front after assessing the situation. I watched as he began his work and he explained what he was doing every step of the way. Excellent service and an UNCLOGGED DRAIN!

I found DrainWorks through homestars.ca and was very pleased to see the high rating was well deserved. Everyone I dealt with at DrainWorks was courteous and professional.

When the main drain from my house backed up, I called DrainWorks and they quickly came out and showed me how badly plugged with tree roots my home's old plumbing was. I was given the option of fixing the one badly plugged portion, or to get the whole system replaced as there were roots creeping in in other areas. I chose to have the entire system replaced and don't regret it at all. DrainWorks did a great job.

I wouldn't hesitate to recommend DrainWorks to anyone.

Of all the experiences I have had with contractors, this was the only pleasant one. Everybody on the team was professional, punctual, tidy, courteous, and honest. No unwanted sales pitch, no delays because they would busy elsewhere, no attempts to give you less than what is agreed on in the quotation, no hidden fees. For the first time, I felt that I did not have to spy on the workers all the time to make sure they were doing it right. As the problem was getting worse than first thought (something the team could not have foreseen), they were quick to come with a temporary solution so we could use the water in the house. I recommend Drainworks without any reservation whatsoever.