Furniture Depot

Purchased a custom sectional which was delivered 2018 May. Approximately 5-6 months later it started squeaking when you sit on it. I contact the Brampton office and spoke with Cathy. She requested I make and send a video regarding the problem. I sent it to her. I waited for a response that she had received the video. It was about 1-2 weeks later that I contacted her. She did receive it. Icathy said that they won’t come to my home and fix it. It has to be picked up. I wanted the sectional picked up and a date was set. Two men showed up and questioned me several times about the sectional. They sat on the sectional and stated they won’t pick up the sectional. They would organize someone to come to my house. I again contacted Cathy about the sectional not being picked up. She apologized and a pick up and the date was rescheduled. A week later two men came to pick up the sectional. Again asking me what the problem was. One of sat on the sectional moving around to hear the squeaking. He was rude. He said he would only take half of the sectional and leave the chaise. They put it in the truck and didn’t leave an invoice. The following day I phoned Cathy who sent me an email about the pick up. At 4 weeks I again contacted Cathy. She said she had to contact the manufacturer and would phone me back. I waited and after 3 days she sent me an email that the factory wS closed and would reopen the following week. I waited and then called her about whether the sectional was done. She said yes and scheduled a pick up day with a time of 2-6. Ii waited and waited unfortunately no sectional was delivered. I called to find out what was going on. They informed me I wasn’t in the schedule. I had to booked another time. This time they called me to tell me I couldn’t get the sectional because the truck broke down. I asked to speak to the manager Joe. He said he would look into it. Finally the sectional was delivered BUT the sectional still squeaks. It is the same! So they did nothing.

The delivery men damaged my hallway when they were making a delivery to my home. This company refused to have the repairs done. I also paid for the set and the handles in the night stand were not installed.
Please see the email response that was sent by the company.
- I checked the date on when you receive your delivery.
The delivery date was on March 29, 2019
I do wish I could be of more assistance, but it is the stores policy all
damage be reported within 24 hours. Even then on the back of the "Terms and Conditions", it states that Furniture Depot is not responsible for any damage that occurs during delivery on private property.
Sorry, I checked with management and there is nothing we can do.


Regards,
Cathy

I usually do not write reviews but I think Furniture Depot warrants one ! I was just driving by and saw the sign and I thought it was small store but to my surprise when I went it was a lot larger than I expected . They had a lot of furniture and a lot of unusual furniture pieces that I have not seen any where else ! I found the staff very helpful and knowledgeable but at the same time not pushy. I was not really looking to buy anything but the prices really amazed me and I ended up purchasing a new sofa set, it was delivered and set up by there delivery team who I found very helpful and respectful of my home ! I will definitely be recommending them to all my friends and family.
See you guys in the summer I’ll be back a for
Bedroom set!

i paid in full sectional, that was ordered in sept, never came until nov 22, when it did, it was the wrong colour. Promised my order within 3 wks, it took about 9wks. Still i have no sofa. i was the one who had to call to confirm my order was being delivered--they kept making promises that they could fulfil worst service Ever.

We purchased a complete bedroom set from the Brampton location. Almost every piece was defective and had to be replaced. When the replacement furniture arrived, there was still a defective piece for us! In addition, two pieces never arrived that were to be replaced. The WORST PART WAS - the moving company marked our newly painted walls and scratched our new hardwood floors. The attitude from Furniture Depot was "its not a big deal" - I paid good money for my new home and their delivery damaged my floor and walls. Back of the purchase receipt - they are not responsible. The worst customer care ever!

I’ve been purchasing pieces of furniture from Furniture Depot from their former sales office at Bramalea City Centre to their current location. Staff has always been courteous and efficient. Stopped by today, didn’t purchase much, but found the same high level of service whether one made an expensive purchase, or bought a single, clearance item. You make the customers feel very much at home. Thanks, Annette, for looking us today.

I furnished my whole house at Furniture Depot Brampton, they have a lot of choices and deal with most major manufacturers ! I got the best prices and great service.

I have been shopping here for 12 years to furnish family, living, dining and bedrooms. Great selection and the best prices. Gill has been very helpful in getting us the style we are after form a variety of brands. I've now come to trust Gill that I do my shopping directly without spending valuable time shopping for best prices. I trust he will always give the best possible price. Warranty has also been great and they have quickly sent someone to help with any repairs.

Huge thanks to Mr. Gill, Annette and the crew from Furniture Depot. I really love these guys. Excellent service.... They treat you like a family. Annette she is the best. She chose all my pieces for my home and it's absolutely stunning. Greatest furniture store..... Thanks guys

Very pleased with Furniture Depot, great quality and great prices ! Will be back for the kids bedroom sets