- Approximate cost of services:
- $500.00
- Company Response
Thank you!
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Thank you!
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Dear Viktor,
As explained to you previously, the reason the weeping tiles were not installed was because the drain that we need to connect to for the water to drain away is plugged. We would have had to break the floor in the basement, dig a trench and replace the pipe inside the house, costing you thousands of dollars in extra work. As much as we would have loved to earn that additional revenue, it truly is not needed in your situation. Because of the sandy soil conditions of your property, the water naturally drains away into the ground. Unlike clay soil were the water does not get absorbed into the ground, in which we would have advised you to do so.
The weeping tiles cost us 65 cents a foot making the total cost of the material $34.45, hardly a cash savings on our part. We were looking out for your best interests as knowledgeable and experienced waterproofers,
and had we thought the additional expense to replace the drain would have benefitted you in any way, we would have informed you. It is true that with a sand soil type area, the weeping tiles plug up with sand, so you would have plugged weeping tiles connected to a plugged drain line, serving no purpose whatsoever. I asked yo if you wanted to replace the drain and you said no. I do agree with you 100% that you should have been consulted either way, and for that I offered you to install them as we do offer a 100% satisfaction guarantee. I never once hesitated to do so, in trying to make you happy. You did not want us to install them and you did not allow us to make things right for you, so it's important that readers know that we stand behind our work. Furthermore we spend hundreds if not over a thousand dollars in additional materials and labor parging your wall, to ensure that your job was 100% watertight, something no other company would have done and it is unfair that you say you got a job that was half done when the installation of the weeping tiles serve no purpose in your case,take about 1 hour to install, and we spent an additional day to seal the wall above and beyond the call of duty. You never asked me to offset the cost of the weeping tile and labor associated with it, otherwise I would have refunded you the $35 even though we more than made up for it, with the additional concrete work. As far as the air-conditioning unit is concerned, we had to hire a licensed air-conditioning company to come to your home, disconnect not only 4 wires but the refrigerant line, then come back and re- install the unit. Dealing with refrigerant requires a licensed and professional company. I would be more than happy to show you the invoice to prove that we did not make a penny off of that service. I have no clue where you come off of calling the air conditioning company dis-honest. Your credit card only got charged after you authorized the payment for the $400 as we had a signed agreement to do so weeks in advance. I can see being upset if we were not a company of ethics that stands behind our work with a 100% satisfaction guarantee, but when we offer to install the weeping tiles, and are not given the opportunity to make things right, I don't think it's fair for anyone you or us. I do not see how you can question our trustworthiness after trying to make it right for you, or make it sound like we are after more money when our intention was to save you money.
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Thank you!
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Thank you!
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Thank you!
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Unfortunately if you wanted our Plumber to stand in your home and do nothing at all, the price would be the same. We can not charge one price for what you consider skilled and another for what you don't consider skilled.
We just got off the phone and I am surprised that you would write a negative review, when the nature of my call was to see how you were doing with your situation. You told me that you took a hammer and broke a hole, and you are lucky that the tile came off without causing damage to the rest of the tiles.
Our Plumber would use a grinder which requires us to clear out the room and seal off the door to prevent the dust from escaping the bathroom. The we clean up the work area as clean or cleaner than we found it. You also told me on the phone that you are not sure if you could fix the wall the way you broke it.
I think that it is also important to stress that we came out the same day when you needed service that day, we wore shoe covers, we respected you and your home, the plumber was very knowledgeable and able to solve the most complex of issues without any stress or inconvenience to the home owner, arrived in a fully stocked vehicle and yes, is criminally background checked and drug tested.
Did you hear about the service technician who recently robbed a home in Oakville? I'm not saying that all plumbers are criminals, but let's face it, you are letting a stranger into your home.
I highly doubt that you will find a Plumber that meets all of these criteria for the same price. We have just won our 2nd Award for "Best Plumbing Company" you can look for us in this week's edition of the Villager which serves your area.
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Hello highway 52 in Toronto,
Our Service Partner Plan is one of the biggest reasons Torontonians choose to do business with Priority Plumbing. It offers a discount on services, front of the line privileges, same day service and free annual plumbing maintenance to prevent emergencies from occuring in the first place.
I am sorry you don't value having criminally background checked, drug tested, Licensed and Insured technicians in your home, but for our thousands and thousands of very satisfied customers, they do.
If you notice a trend of all of the bad reviews on homestars, you will see that it is always about price and never about quality of work or service.
Perhaps you can find a cheaper price, but be careful that you don't end up on Holmes on Holmes with another disaster story. I believe that you get what you pay for.
When dealing with water and plumbing in your home, you don't want to trust it to just anybody. We charge what we charge to keep the Best Plumbers employed for us and to efficiently offer the fastest most reliable service in Toronto.
Since we always offer the price before we start we're sorry you felt victimized.
Best,
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Moving some plumbing for a renovation
Thank you!
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Thank you!
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Thank you!
Priority Plumbing
https://priorityplumbing.ca
416-762-8662
Priority Plumbing is voted best Plumbing & Drain Service in Toronto for Quality, Service, Value and Professionalism. You know the price before we start. Non-Commissioned Plumbing, Heating & Drain Technicians. Fast, Friendly and Competent Plumbing, Heating & Drainage Service. 100% Satisfaction Guarantee. Specializing in residential Plumbing, Heating & Drain services. Clean Plumbing, Heating & Drain worksites, We wear floor saving shoe covers and use workmats to protect your home. Same day Plumbing, Heating & Drainage Services. Emergency Plumbing Heating & Drain Services. Convenient appointment times. Full Service Toronto Plumbing Department, Radiators, Boilers, Plugged Drains, Sewer Replacements, Wet Basement Waterproofing, New Water Services Installed, Water Heaters, Drain Cleaning, Fixture Installations, Leaking Faucets Repair. Toronto Plumbers who Perform Quality, Clean and Convenient Services.