Whirlpool Canada

Apparently the word estimate has a much brodder definition than I thought. It shows the "estimated" time left until your load is complete... somehow 1 minute is actually 20 minutes. Brutal when your waiting beside it. DONT BUY!!

Wirlpool bottom freezer fridge had dripping water in the freezer before the warranty. Because it started as not-so-visible problem, it passed 1 year warranty time when the fridge started producing serious dripping water problem, which eventually caused "puddling" in the kitchen many times until I had to call to fix it. The Whirlpool Canada charged me about $100 including tax for fixing the problem that existed when they made the product. The customer service department didn't care much about the cost caused by the product defect! I will not buy any Whilpool anymore in the future. Expensive lesson learned!

Bought dishwasher from Future Shop (sale at $250 from $350). After 2 hour installation, the dishwasher would run for 20 minutes then it would shut down. It's been like that since installation now 2 years. I just run it 3 times per load. How can whirpool sell defective dishwashers and get away with it? I did not even bother calling them ... I just don't ever buy that brand for life. Live and learn

Purchased Washer Feb 2013. It is very noisy. There is lint residue all over most loads.The clothes are super wrinkled ,if you like to air dry ,your hooped. Cycle time not indicated in manual or on machine, A bulky load took 1hr 15 mins! reg load aprox 30 mins.Cleaning ability is ok .Price is good.

The machine started making terrible noise in the spin after the 1st week. We called the customer service and had possibly the worst experience of our lives. They were rude, unpunctual and have not fixed our problem. We are returning the machine and never buying whirlpool again.

Had the washer for 20 months, five service calls for bad water sensor, broken rubber ring and loud noises. Today I was told that it was a bearing and drum gone bad and that this was not warranted. I was also told by Whirlpool Canada that there was nothing they could do. When I phoned a service tech he told me that there was a recall on that model for the same issue. Why did whirlpool not tell me there was a recall -turns out recall is parts only no labour. Not putting another dime into that piece of junk, I have gone out a replaced it and will be taking it to the dump after I take it off my front lawn and take Whirlpool makes junk --20 months old--sign off of it. I will never ever buy Whirlpool again. Their quality is beyond belief, when the service tech laughs and says--i wouldn't buy one. The company should be ashamed of themselves.

The building where I purchased 2.5 years ago has all Whirpool appliances. Recently, in September 2011, there has been an issue identified with the washer where hot water enters when the cold cycle is selected and vice versa. So I called the company to schedule an appointment, which cost me 100 dollars! When I spoke with the customer service manager he refused to budge on the price even though most machines in my building are defective and the issue was identified in June 2008 on a service pointer sheet!!! So Whirlpool was selling defective machines; and because I didn't contact them within their measly 1 year warranty I gotta pay.

On an unrelated incident, 2 years ago I had scheduled an appointment with them to take a look at my stove/oven, the guy never showed up (and I took time off work to wait for the technician) nor did I get a call from the subcontractor technician or Whirlpool!

When I mentioned this incident to the customer service manager, the response I got was: "we can't control other people's actions, maam".
I guess following up with the customer makes too much sense.
I then asked if I can have the phone number of the business that they will use as a subcontractor to take a look at my washer. No can do.

All in all, this is the last time I will ever buy Whirlpool. What a joke.

We currently have all whirlpool appliances in our home and have found there customer service once the warranty expires is garbage. Our whirlpool gold dishwasher has had 3 service call in the last 3 years. First for leaking and last fall for complete control panel failure. After paying 90 bucks for 2 service calls and 250 for a new control panel the new part has again failed just like the first less then 4 months after the fact. But since whirlpool does not stand by there product and I have refused to pay another 250 for yet another new control panel our beautiful whirpool gold dishwasher is now trash on our curb. Buyer beware, save your money and put it towards appliances that are actually worth the money!

I am writing today because HomeStars says they allow responses from the companies and I am hoping that someone at Whirlpool corporate head office in Canada will respond.

I live in Toronto. My Whirlpool oven stopped working and I made an appointment for service. I waited 4 hours. No one showed up. I phoned Whirlpool. It turns out that the dispatcher had incorrectly entered my phone number, so when the serviceman phoned, he got another household who said they'd never heard of Whirlpool. Such is life.

I had another appointment for this morning. I received a call from Whirlpool partway through the morning saying that that the serviceperson had called in sick and wasn't coming. Of course, I don't expect anyone to work when they're sick but I have now taken off two shifts (unpaid) from work and not yet had any service. I asked, in view of this, if they could give me a specific time for the next appointment, given that they are the ones who cancelled and as I don't get paid when I don't work and can't take a third shift off. They say no.

I ask if we could pick a day that hasn't been booked yet, in order for me to be slotted in as the first appointment of the morning. They say no. I ask why not. They say that's "not how it works". I ask if they could show any flexibility in this instance, given that they cancelled both of my appointments, inconveniencing their customer twice. They say no.

I ask them how this response fits in with their corporate culture, the one that promotes "thinking in new ways", "fostering open communication", "performing to our greatest potential". Silence.

I ask about the Whirlpool mission: "We will become a company of people captivated with creating loyal customers. From every job, across every imaginable contact, over the course of a lifetime, we will build unmatched customer loyalty. One customer at a time."

Another lengthy silence, then I'm told that all they can do is rebook the appointment (for a third time) and "if the serviceman is feeling better he will show up".

I ask if they will send another serviceman, in the case where the original serviceman has to cancel again. I don't want to risk taking a third shift off work, and having another cancelled appointment. They say no. That's not how it works.

I ask if I may speak to a supervisor. At first I'm told no, that no one else is there. I persist. I'm then transferred to a call centre in the United States. I explain it all again, ask if there's any way I can can have a guaranteed appointment. I'm told that's not how "it works".

I ask for an email address for the President of Whirlpool Canada. I'm interesting in hearing how he thinks it's supposed to "work". He, after all, must have approved the values and mission statement. The are unable to give me that information.

I search the internet for contact details for him or anyone else in corporate head office, Canada. I want to "foster open communication" on this matter but I cannot find any email addresses.

I find a phone number for the the head office in Mississauga. I call but it is an automated answering machine. I try spelling out the names of every executive who's name I have found listed online, but none of them are in that directory. The directory eventually disconnects my call.

I revisit the Whirlpool "values" page: "How we operate everyday is through our values-based strategy that represents who we are to our customers, our investors and to each other. And the way they represent the company demonstrates how we do business: the right way."

Does anyone out there have an email for someone in corporate head office? They should know about the disconnect between their "values" and "culture", and their customers.

I'm not so upset that they didn't show up for two appointments,that I lost the income for two work shifts and still haven't had my oven serviced. What's most frustrating is the robotic responses from customer service, the complete inflexibility shown despite the fact that they were responsible for both missed appointments, the utter disconnect between the company's professed corporate values and how they actually respond to customers on the day-to-day level.

I wish corporate head office would have the courage and willingness hear directly from their own customers. We can call customer service for repair issues and complaints, but where is one to go when the complaint is actually about customer service? I wish head office would adopt themselves the values they publish in their annual report and on their website.

Thanks to the excellent customer service from Whirlpool, my friger door broken in half a year and 3 days later repair was done. Happy with all 5 pieces which comes with my builder. Recommend brand Whirlpool!!!