Rob's Albertan Service Experts

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Heating & Air Conditioning
Rob's Albertan Service Experts
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71%

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Reviews for Rob's Albertan Service Experts

Average customer rating:
8.4 10 (54 reviews)

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Private User
Private User
Private User reviews Leduc, AB
10/10

serviced the AC

Very pleased with the service man Adam. Very nice and friendly. Very energetic about doing his work and very on top of getting it done correctly. We have been very pleased with Rob's Albertan interest and service for customers.

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Company Response

We appreciate your business and thank you for this great review for Adam!

Kim from Edmonton
Kim from Edmonton
12 reviews Edmonton, AB

First Review

10/10

Sump Pump

The long weekend was longer than usual with all the rain and a sump pump that quit working. The weekend could not end fast enough and we called Rob's Albertan first thing in the morning and they dispatched a service technician with the sump pump with in the hour and the whole job was complete before 10am. The technician was professional and informative about the new sump pump.
We have used Rob's Albertan many times over the last few years and have always been amazed at the quality of service. I would recommend this company to all our friends and family because they are truly a company with heart.

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Company Response

We have appreciated your business over the years and thank you for this great recommendation. We are happy to hear the team was able to get you taken care of so quickly and we look forward to working with you again!

Debora Connolly from Sherwood Park
Debora Connolly from Sherwood Park
2 reviews Sherwood Park, AB
8/10

Furnace Maintenance / Humidifier Installation

Update: March 9, 2016
I have updated my rating from a 4 to an 8 after being contacted by the General Manager of Rob's Albertan to address my concerns. His call served to:
1. Apologize for the oversights / mistakes / miscommunication.
2. Correct the annual maintenance service call price which had been erroneously quoted to me. The price is only marginally more costly than the price from the company to which I intended to switch.
3. Demonstrate goodwill and accept responsibility by offering reasonable compensation which I was pleased to accept.

In fairness to others who will use HomeStars reviews, I cannot change my rating to a 10 because, we should not have had to go through this process. I sincerely appreciate the GM's effort to mitigate our dissatisfaction.

Original review February 19, 2016
We had 2 new furnaces installed in November 2014 at which time we were pleased with the installers. However, we had the understanding that they had connected the existing humidifier to the new system. Last winter, and then again this winter our home seemed very dry and I experienced extreme sinus pain. We were literally bruising ourselves because of scratching our dry skin during sleep. We called Rob's to service the humidifier. The technician said that it wasn't operating and that we needed a new one. $116 to be informed of that. Then $600 to have the new humidifier installed. The technician said that it would take a couple weeks for the humidity to reach a comfortable level. It was at 16% and should have been at 35%. We waited, kept checking the humidity, and saw no rise. Excruciating sinus pain and itching continued. We were operating out jet tub just to add humidity to our bedroom as a temporary measure to augment the humidifier. Husband goes to the mechanical room to determine if he can see any problem. THE TECHNICIAN HAD NOT OPENED THE WATER VALVE!!!! Here we were trying to be patient and not complain as the technician had said because of the drywall and hardwood floors it could take awhile to get the humidity up! Then in January we get call reminding us that we are overdue for our annual maintenance which was included in the purchase price of the furnaces. When the technician arrives, we tell him about the humidity problem and that his predecessor had not turned on the water valve. No apology, no Gee, I'm sorry that you have been having so much pain and discomfort unnecessarily because of our screw up! But he looks at the humidifier and asks when it was installed. We tell him that it was only 2 months ago and that literally it has been operating for only a few days since the water was turned on. He can't believe it because the humidifier pad is so gunked up with crud. He says that pad has to have seen at least 18 months of use. Did we get the new humidifier that we paid for or did we get one that had been previously used???? We waited for a few more days, constantly checking the humidity and seeing no improvement. I went to the mechanical room to check the humidifier and noticed that the technician, Adam L., had left the humidifier set to summer instead of winter!!! I called Rob's and asked to speak to a service manager and was told that he was on the phone, so I agreed to be placed on hold. After about 3 minutes, I called back and was told that he was not in the building. I left my name and number for a call back. I have not yet spoken to a service manager. Its been more than 3 weeks! The humidity is currently at 26%. Certainly not the 35% that it should be by now but at least the sinus pain is gone as is the itchy skin. But our blood is still boiling that we had to endure it at all because of the technicians not taking adequate care in their duties.
I am also checking into whether it is legal for Rob's to force us to pay their high rates of annual service in order to have the parts warrantied on the new furnaces. Having to pay $600 per year to for maintenance over the life of the furnaces is RIDICULOUS! It means that either you pay and additional $12,000 (over 20 years) for furnaces that already cost $13,286 or you don't but end up being held hostage for service and parts charges. The customer loses either way.

Review has 1 previous version
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Company Response

We appreciate you updating your review and increasing the rating. We apologize for your frustration and thank you for giving us the opportunity to make things right. We truly appreciate your business and look forward to continue working with you.

Amanda in Strathcona
Amanda in Strathcona
1 review Stony Plain, AB
10/10

Furnace Repair

We had a very positive experience with service experts, will defiantly be using them in the future and recommending them to family and friends. Allan our technician was very knowledgeable, helpful and friendly. He showed up with all the parts to fix our furnace right away and made some great recommendations. Thank you for such great service!

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Company Response

Thank you for taking the time to write this review. We are thrilled to hear you were happy with the work Allan provided and appreciate your business!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Two furnace replacement

The installation crew showed up at the time proposed . They had all the materials required including pre-messured duct transition pieces . They were pleasant and the lead Tech. reviewed their plans with me to ensure that there was not something I knew of which would change plans and so I understood plan . They set about their work in a most efficient manner . The work was done far quicker than I had expected. They cleaned up the area well on completion . The price was a bit more than I had originally had anticipated( not the responsibility of the installation crew ) but I am satisfied . The City of Edmonton inspector , who was more thorough and detailed than I had expected , said that they had done a quality job !! The lead Tech was Rob and his crew was Sam & Josh.

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Company Response

Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.

Joan in Strathcona
Joan in Strathcona
1 review Edmonton, AB
9/10

Spring & Winter furnace/AC tune ups.

I have always been please with Rob's Albertan service. I did not get a call the fall for furnace tune up. But I always phone anyways. I always ask for the service technician - Russ. He does an excellent job. Knows our equipment which is a bonus. Totally looks after our needs.

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Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!

james from Edmonton
james from Edmonton
1 review Edmonton, AB
10/10

furnace

Professional, thorough, the tech did his job . That's what I paid for to have it done correct the first time .
I will call the back anytime ,it was a pleasure and a relief.

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Company Response

Thank you for taking the time to share your review. We appreciate your business!

Angie from Edmonton
Angie from Edmonton
3 reviews Sherwood Park, AB
0/10

Furnace Repair

Look out! Called Robs Albertan today to have a tech come look at my furnace which was not heating. Not my first choice as I have had work done in the past and since been pestered by their call centre and junk mail, but no one else was available. Tech came, was in furnace room for at least 45 minutes, comes out to tell me the flame sensor has failed, which in turn has damaged the gas valve and will likely have damaged the control panel as well, though that wouldn't show up for a few months. Cost? About $800 to fix the two parts that were "broken" today and if the control panel goes in a few months and supposedly this is likely, that'll be another $900. So the tech says, since you're halfway to the cost of a new furnace, why don't you talk to a comfort advisor about replacing your furnace? Yikes! I talked to some friends who thankfully have more knowledge about furnaces than I and each one said that sounds like bs, take the flame sensor out and clean it and see if that fixes your problem. So what do you know, husband removes flame sensor, it's clean as a whistle, reinstalls it, start furnace and it's working great! Huh. Yep, I do feel like I narrowly missed being tricked out of at least $800 or as much as the cost of a new furnace.

1 of 1 people found this review helpful.
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Company Response

Angie, we understand that unexpected expenses, such as most HVAC repairs, can be extremely frustrating. However, we firmly believe our prices are competitive, demonstrate value, especially when taking into account the dependable, timely and expert workmanship we provide. We do want to understand more about your concerns, so please contact our Customer Relations Specialist by email at customercare@ServiceExperts.com and allow us the opportunity to understand fully the issue to help resolve your concerns.

Mark from Edmonton
Mark from Edmonton
1 review Edmonton, AB
10/10

Air Conditioning

Excellent and very Professional. Ted was our account manager and from that first consultation I knew it was a 1st class operation.
The people installing were true professionals as well. After work was completed, everything was cleaned up nice. Ted was excellent walking us through the steps and follow up. I highly recommend this company.

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Company Response

Thank you for taking the time to write this review, Mark. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rob's Albertan Service Experts

No one takes care of Edmonton's HVAC repair needs like Service Experts Heating & Air Conditioning. We offer NATE-certified heating and cooling technicians to service ALL makes and models of HVAC equipment, such as Lennox, Rheem, Trane, Carrier and York to name just a few.

Our trained HVAC specialists are available to service all of your HVAC installation and maintenance needs and we offer HVAC service plans to make sure your heating and cooling equipment perform well, all year long. Service Experts Heating & Air Conditioning is not just your Edmonton air conditioning and furnace repair solution. We also specialize in other home services such as duct cleaning.

The Heating, Air Conditioning & Air Quality Leaders

As the HVAC industry leader we can do what no one else can - deliver a complete range of heating, air conditioning and air quality products and HVAC maintenance services to assure your home comfort.

We're also an official ENERGY STAR® Retail Partner, proudly providing the highest level of comfort and utility savings via our selection ENERGY STAR qualified central heating and air conditioning systems.

So whether you need furnace repair service, furnace maintenance or a new, high-efficiency heating system, call us today. You'll be glad you did. We guarantee it 100%, in writing.

*Accent Heating Service Experts is now Service Experts Heating & Air Conditioning

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
WEBSITE
https://www.robsalbertan.ca
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
42
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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