Rob's Albertan Service Experts

Had Brandon here today to do the maintenance on my A/C unit. He was very professional and efficient. Thank you for sending this very pleasant young man.

Ben and Clayton did the install and were professional, friendly and did a great job. Very satisfied and thank you.

Leaking behind shower head on wall. Was told by technician to seal the base of the shower better and that it was a drain/seal problem. If it was behind the wall he said it would require ripping out the wall… Didn’t even troubleshoot anything. After I TROUBLESHOT the issue and had another plumber come out he pulled out the pipe from the wall and found no tape or dope on the end. Easy quick fix no thanks to this company which offered bad advice and low customer service.

Ben and Derrick were the installers of our Lennox A/C unit. They were prompt, courteous, laid down floor coverings, spent time setting up a plan and kept us informed of what to expect. They then got down to the installation, worked diligently and completed the job in the time frame we were given. They took time to explain our new system, maintenance procedures and options and answer all of our questions. Their worksite was spotless on their completion and we enjoyed our best night of sleep this summer.

On the hottest day in Edmonton's history and on top of that was the July 1st holiday, Rob's answered our call for service by 8:00 a.m. and the service rep (Josh) was at our house within the hour and had things up and running again within a very short period of time.
Respectful and fast and efficient service, I would recommend them to anyone

Furnace installed on April 5. When the installer was drilling through the stucco, one of the pilot holes was drilled in the wrong location. This resulted in considerably more stucco being chipped away than was necessary. Both of the installers admitted that they had made a mistake. When I contacted the sales representative and sent a picture of this, he said he would forward it to the general manager. The response that I received was that the installers said that the stucco was brittle. Nothing was mentioned about the mistake. The mistake was covered up with an aluminum plate which is a real eyesore (very noticeable because it is right next to our patio). These aluminum plates are supposed to be replaced with white plates when supplies become available.
I have not received any response from the general manager regarding any of the above.

Rob's Albertan is a good company to deal with. Their technicians are top notch.
Today our furnace was serviced by Paul R. Paul is a very efficient technician. He was very polite and friendly and easy to talk to. He was also very thoughtful about taking off his shoes and explained that he has indoor shoe covers but didn't use them as the moisture from the snow would come through onto our floors.

We have been dealing with this company for 20 years or more. The service has been great and the techs have been very friendly and informative. I must give Chris and Tomas a perfect score. They were clean and friendly. They took extra care in not dirtying our carpets. Thank you once again for the wonderful service.

Thank you so much to the Service Manager Pat for calming me down when my basement flooded and for being extremely detailed over the service that would be provided for me by the plumber that would be arriving at my house. The dispatcher Karleen called me to let me know exactly when the plumber would be arriving at my house she was very professional and extremely friendly making me feel very at ease.

Matt Thomas just recently fixed a blockage in my basement drain. Matt did an excellent job he is extremely polite and very knowledgeable! Matt greeted me as he arrived at my home and explained to me very clearly what he would be doing to fix my basement drain from flooding. Matt left my house in a very clean condition with nothing left behind. When Matt was finished he explained everything to be in detail again. My husband arrived after and he was nice enough to explain everything to my husband. Matt even double checked everything to assure us that the basement wouldn’t flood again! So, impressed by Matt and your company Rob’s Albertan Service Experts. Would recommend your company to all my coworkers, family, and friends!! Thank you so much again Pat, Karleen, and Matt!!

Russ serviced my furnace in Feb 2018 and my air conditioner in May 2018.

I find him to be very polite, informative and hard working. He brings his own slippers to enter my home with, which to me, shows respect for my property. He is answers my questions honestly and patiently as I am asking them while he is working.