Canadian Appliance Source

Appliance Retailers
Toronto ON M9W 1B6
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Write a Review

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HomeStars
Appliance Retailers
Canadian Appliance Source
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87%

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Reviews by rating (past 12 months)

Reviews for Canadian Appliance Source

Average customer rating:
8.6 10 (4866 reviews)

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2ndbase29
2ndbase29
0 reviews Brantford, ON
10/10

Fridge, range

My moms first ever online order. She was nervous about it but everyone from Devon in sales to the delivery guys made her feel at ease. Love the service. Would highly recommend to anyone with complete confidence.

Approximate cost of services:
$2,500.00
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Company Response

Dear Customer,

Thank you for your feedback. We appreciate your kind words regarding your great experience with CAS. We look forward to seeing you again in the near future.

Kind regards

CAS

Nick in Toronto
Nick in Toronto
0 reviews Toronto, ON
10/10

Bought a washing machine - delivered and installed promptly

Our old washing machine broke down and after doing a bit of shopping landed on Canadian Appliance Source. They were able to deliver and install 2 days later. Prices were competitive and the delivery men did a great job squeezing the 27" washer down our 27" stairs. We are very pleased with the experience.

Approximate cost of services:
$1,000.00
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Company Response

Hello Customer, your feedback is very important to us. It is always happy to hear that we were able to provide an excellent service to our customers. We glad to hear that we were able to meet your needs.

Jackie in Richmond Hill
Jackie in Richmond Hill
2 reviews Richmond Hill, ON
10/10

Amazing from start to finish

Our fridge broke down and we thought that we would be without one for months due to Covid. Gabriel was a fantastic sales person and helped me via the convenient chat feature on the website, phone and email from the day of purchase right up to the day of delivery only 1 week later. This was a fantastic experience.

Approximate cost of services:
$3,000.00
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Company Response

Hello Customer, thank you very much for your feedback. We are happy to hear that we were able to provide an excellent service to you.

Private User
Private User
Private User reviews Ottawa, ON
10/10

down draft gas range

We have been without a range for over a month....
Our existing gas range was a down draft model.
Replacing it without adding a range hood would have been very expensive.
CAS found us a replacement and it was delivered and installed really quickly

Approximate cost of services:
$4,000.00
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Company Response

Hello Customer, your feedback is much appreciated. We are happy to know that the service that was provided was excellent and the delivery was smooth. Looking to do great business with you in the future.

Thanks kindly CAS,

Private User
Private User
Private User reviews Mississauga, ON
10/10

Fridge delivery

The delivery crew were outstanding, they went above and beyond navigating a tight hallway and staircase.

Thank you for the support I would highly recommend the delivery team !!

Andy

Approximate cost of services:
$1,600.00
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Company Response

Dear Customer,

Thank you for your feedback. We will advise our delivery team regarding this lovely review. Thank you for you business we are happy to hear your order was successful.

Kind regards

CAS

Pam
Pam
0 reviews Elora, ON
10/10

Lg fridge

The delivery we're very personable and efficient. They had no problem taking the doors off of the fridge so that it could come through the doors. I was very impressed!

Approximate cost of services:
$1,700.00
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Company Response

Dear Customer,
Thank you for your feedback. We are very happy to hear how pleased you are with our service. We hope to see you again in the near future.

Kind regards
CAS

Vlad
Vlad
1 review Toronto, ON
10/10

LG Dryer

Ordered on a Sunday and the dryer was delivered and installed on Tuesday. Good service when I ordered the dryer and the delivery and installation was done right and fast. Thank you.

Approximate cost of services:
$1,600.00
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Company Response

Dear Customer, Thank you for your feedback. We are very pleased to hear the great experience you have had, we look forward to assisting you further in your future purchases.

Kind regards

CAS

Private User
Private User
Private User reviews Mississauga, ON
0/10

worst customer services

Made a purchase of two appliances, only to find out day before delivery one is not in stock, called and was told pay extra and get another one, which i did. got the delivery WITHOUT the item, and the sales rep sends me a message, Oh i didnt know i cannot answer your calls i m busy get a refund: only to take out the multi appliance discount not enabling me to get this from any other store if i buy multi appliances, customer services dont answer for two days, emails not answered! anything that has to do with complaints is not answered

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Customer, Thank you for your feedback. We regret to hear about this experience you have had with our sales team regarding your order. Would you please contact our Customer Care team at cs@caslp.ca to provide your order number as I cannot locate one under the name provided here? so we can look into this further.

Thank you, we look forward to hearing from you soon and have this looked into very soon.

Kind regards
CAS

Private User
Private User
Private User reviews Mississauga, ON
9/10

Kitchen Reno

The customer service agent who helped us purchase these appliances, which had to be done online due to COVID, was very helpful and put our mind at ease if we had any issues with the product. The gentlemen that delivered the items were courteous and also efficient. My only constructive comment would be that the exchange process was a little challenging. However, it did all get worked out in the end thanks to the commitment and dedication of our service professional.

Approximate cost of services:
$6,000.00
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Company Response

Dear Customer,
Thank you for your feedback. We are very pleased to hear that you have had a pleasant experience here with us in CAS. We regret to hear that you found our exchange process a little challenging but glad that you were able to have this all resolved in the end. We look forward to assisting you in the near future.

Kind regards
CAS

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen Appliance

Our salesman, Dave Thomas, was very friendly and knowledgeable. He kept us informed as to the location of the product and the expected delivery date. The delivery company was very good. In particular I was very impressed with your tracking system to tell us where the truck was and what the ETA. was. The delivery individuals were friendly and efficient.

Approximate cost of services:
$2,800.00
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Company Response

Dear Customer,
Thank you for your feedback. We will share this lovely feedback with our sales team and our delivery team. We are pleased to hear you have had such a pleasant experience with us in CAS. We look forward to assisting you in the near future.

Kind regards
CAS

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Appliance Source

With well over hundreds of household appliances shipped daily, fully stocked showroom, and a mega warehouse to keep our inventory fully stocked, we are currently one of the largest retail suppliers of household appliance throughout Canada. Our success has been built on a simple principle: take care of every customer ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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