Canadian Appliance Source

Appliance Retailers
Toronto ON M9W 1B6
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Appliance Retailers
Canadian Appliance Source
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87%

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Reviews for Canadian Appliance Source

Average customer rating:
8.6 10 (4843 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Appliances

I went to Canadian Appliance Store Whitby and bought a complete ss kitchen package. Their pricing was reasonable and the customer service was excellent. Thanks to Dave for excellent work.

Approximate cost of services:
$3,600.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Danby bar fridge

I was looking on line for a bar fridge for the basement. I hit Canadian Appliance Source and ended up in chat session with Scott. He advised there may be additional discounts. He took my name and number and called immediately. We arrived at a fair price for the fridge and he made special arrangements to have it available for pickup on the day I requested. CAS was very professional. The purchase of the fridge was without incident.

Approximate cost of services:
$218.00
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shams
shams
3 reviews Toronto, ON
10/10

bought GE Profile dishwasher

Very happy with excellent advise and service from Chantelle at the 65 Dufflaw Rd., Toronto, location. She was not pushy and provided options and advise and alternatives on the dishwasher.

Approximate cost of services:
$1.00
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Private User
Private User
Private User reviews Ottawa, ON
10/10

Washer & dryer purchase and installation

Excellent service from Louis. Washer and dryer were purchased, delivered and installed within 4 days. The installation service was extremely efficient and was able to take into account the unusual configuration required to allow the steam function to be connected.

Approximate cost of services:
$2,200.00
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mbk in Ville-Marie
mbk in Ville-Marie
1 review Montreal,
10/10

Great service, best prices

Daniel Perron helped us choose new appliances for our kitchen. We went with KitchenAid fridge, dishwasher and stove (all black stainless). We got great service and all the information we needed. Merci!

Approximate cost of services:
$8,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Don’t buy anything from Canadian Appliance Source. They refused to return appliances that could not fit in my kitchen

Don’t buy anything from Canadian Appliance Source. They refused to return appliances that could not fit in my kitchen even though they were still unopened in their boxes. Biggest mistake ever did.

Approximate cost of services:
$3,100.00
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Company Response

Thank you for your review. I am sorry that your appliances do not fit in your home. Would you please provide your order number to our Customer Care email at cs@caslp.ca so we can look into the specifics of your concerns?

Please note that we do provide you with the specifications for all of the appliances on your order and there is an expectation that the customer reviews these to ensure that everything will fit accordingly.

Regards,
CAS

Nancy B. in
Nancy B. in
1 review , ON
0/10

Package deal

0 stars. Slippery salesmen (Muz). Don't rely on anything verbal. Don't just read your contract, check the serial numbers before you give them any money. Cheaper product substituted then "can't help you" the minute they have a deposit. Run, run, run. I will put my deposit at risk just not to have to deal with these tricksters. Customer care is a farse.
Think of me CAS when you go bankrupt, and you will if you keep doing business like this.

Approximate cost of services:
$5,500.00
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Company Response

Thank you for your review. I am sorry for any miscommunication during the sales process. I did listen to all of the calls between yourself and the salesperson regarding your order. The reason there was a different model number of the fridge on your invoice than then one you were expecting is that during the initial few calls, when asked, you were not able to provide a specific model number but described the fridge you were looking for. As such, the salesperson added the model he believed you were asking to purchase. Not until you received the invoice for your order did you advise the salesperson that the fridge model was incorrect. At no time was the salesperson trying to sell you a cheaper product.

There does seem to be some miscommunication regarding adding the correct fridge onto the order and the resultant changes to your invoice as the fridge is more expensive. Yes, the fridge is more expensive than the handwritten quote you provided from the other store, however, the overall quote from CAS for your three appliances was less than their overall price.

Due to your concerns, we have agreed to cancel your order as requested and refund your deposit in full. Again my apologies for any inconvenience.

Regards,
CAS

Rodica in North York
Rodica in North York
1 review Toronto, ON
10/10

Gas Range

We are very happy with the service received at CAS. The sales rep.Jermaine , is a pleasure to deal with, very patient and pleasant and helpful! Thanks Jermaine!The guys that delivered our range were very polite and they were professional and fast and clean, no damage of our property, the most polite and they thanked us a few times!We were very pleased!!Thanks guys!!

Approximate cost of services:
$2.20
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Teresa  from Mississauga
Teresa from Mississauga
3 reviews Toronto, ON
10/10

Canadian appliance wonderful service

Bought a dishwasher from Canadian appliance in Etobicoke great service from salesman Ryan .. Will definitely buy from them again and look up Ryan salesman if you want Honest services & a great deal..

Approximate cost of services:
$800.00
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David in Stoney Creek
David in Stoney Creek
9 reviews Hamilton, ON
0/10

new washer never worked

Brand new washer (Maytag) was delivered and didn't work at all. CAS was very difficult to deal with and did nothing to help. Factory service came out and told me it had a bad motor. CAS refused to replace or exchange the washer. Had to wait for Maytag service to order in a motor.
Multiple weeks with no laundry.
CAS does sales but don' count on getting any after sales support.

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review. I am sorry to hear that your new washer does not work. Please note that, as the manufacturer holds the warranty for your washer, they are responsible for all functional issues. Their technician determines whether or not the unit is repairable or not. In this case, they have decided to replace the motor.

Regards,
CAS

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Appliance Source

With well over hundreds of household appliances shipped daily, fully stocked showroom, and a mega warehouse to keep our inventory fully stocked, we are currently one of the largest retail suppliers of household appliance throughout Canada. Our success has been built on a simple principle: take care of every customer ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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