- Approximate cost of services:
- $3,600.00
Washer & dryer purchase and installation
Thank you for your review. I am sorry that your appliances do not fit in your home. Would you please provide your order number to our Customer Care email at cs@caslp.ca so we can look into the specifics of your concerns?
Please note that we do provide you with the specifications for all of the appliances on your order and there is an expectation that the customer reviews these to ensure that everything will fit accordingly.
Regards,
CAS
Thank you for your review. I am sorry for any miscommunication during the sales process. I did listen to all of the calls between yourself and the salesperson regarding your order. The reason there was a different model number of the fridge on your invoice than then one you were expecting is that during the initial few calls, when asked, you were not able to provide a specific model number but described the fridge you were looking for. As such, the salesperson added the model he believed you were asking to purchase. Not until you received the invoice for your order did you advise the salesperson that the fridge model was incorrect. At no time was the salesperson trying to sell you a cheaper product.
There does seem to be some miscommunication regarding adding the correct fridge onto the order and the resultant changes to your invoice as the fridge is more expensive. Yes, the fridge is more expensive than the handwritten quote you provided from the other store, however, the overall quote from CAS for your three appliances was less than their overall price.
Due to your concerns, we have agreed to cancel your order as requested and refund your deposit in full. Again my apologies for any inconvenience.
Regards,
CAS
Canadian appliance wonderful service
Thank you for your review. I am sorry to hear that your new washer does not work. Please note that, as the manufacturer holds the warranty for your washer, they are responsible for all functional issues. Their technician determines whether or not the unit is repairable or not. In this case, they have decided to replace the motor.
Regards,
CAS