Willowpark Upholstery & Fabrics

DO NOT DO BUSINESS WITH THIS COMPANY. After our initial deposit of 2500.00 in Sept. 2015 were told it should be done before Xmas. They picked up furniture Nov.14 as fabric was in. We have been given excuse after excuse finally March 5 we received the rockers back And they asked for another $600 after we noticed stools were done wrong have continuously tried to get ahold of them owner is never around they must screen calls and our other furniture is no where around. So now they have our money and furniture. Police have been called and service Alberta report was filed no satisfaction

Dec 15, 2015, took in a chair and paid $650.00 down by cheque for unpholstery service. Dec 17 paid $850.00 down by cheque to have a matching chair made and upholstered. To be done in mid-January 2016. Excuses, excuses, excuses, no progress. Went back mar 10, 2016 with a sheaf of papers detailing problems experienced by many other customers. Owner told me he paid no attention to customer complaints. He hollered and screamed at us. We asked for our money back and was told by the owner to take him to court! Gathered our chairs and footstools, and left!

I had the same issues. The BBB was useless. They closed my complaint file when the owner did not respond. I filed a complaint with Service Alberta under the Fair Trade Business Practices. I paid my deposit in late March, retrieved my chair and ottoman in September (no work had been done), and received my refund yesterday (mid-December) thanks to filing my complaint with Service Alberta. There is now a file on this company. Be proactive, if you have issues! Make sure you keep a file, with dates, of all your interactions with this business owner. I made the mistake of paying by cheque which was the only payment the owner would accept. This should have been a warning signal.

Same story as all the others. I was told 3-6 weeks. 5 weeks later I was told my material was in. Two weeks after that I was told they will start as soon as they receive the material?! I knew something might be up at that point, and they started screening my calls. I showed up to check on progress every week (this took a lot of time and energy), and I was constantly told two weeks or one week. Finally, it's been over 4 months and nothing ever happened. I plan to file a police report this week but I'm guessing they're broke and I won't get anything out of this but lost money.

Contacted them in March 2014, got quote and agreed to work. Fabric ordered supposedly on sale (1/2 price). Time frame was to be 4 weeks, took twice as long. Made several calls and got several excuses why it was late. When furniture returned was a mess.. wrinkles,uneven seams , piping miss done ect. complained to David at that time he promised to fix. In Nov. they picked up first piece to be repaired, was told it would take a week, took four weeks(more unanswered calls and excuses). finally drove to shop to get answers chair was there and " ready" could not see that any work had been done. Complained again and he became rude and said too bad and refused to fix rest of furniture, and refused to refund any money. Unfortunately paid in full. May be forced to take legal action.

I took my chair and ottoman into Willowpark. Then read these reviews. So I was a bit worried but vowed that I would write a review after no matter what. So I am very happy to report that I am absolutely thrilled with the workmanship. Yes the delivery date was extended but I didn't think a project like this could be completed in 3 weeks. My chair ,with tufts ,piping and difficult corners are perfect. The fabric suits the design. Turned out better then I could imagine. I would recommend this business and I believe the price was very reasonable.

My parents had a sectional made by these people...AWEFUL is the only way one can describe the workmanship. Having no experience, could have done a better job in our garage! They string you along, don't answer calls, etc. etc. Stay away!

Material ordered July 12 ("it's on sale") and we are still waiting. It would appear he is using the same untruths and excuses. I was told the fabric arrived three weeks ago and the chair was supposed to be done this past Monday. Went to their shop today and its still sitting there. Picked up the chair and still waiting for fabric. If I hear one more time "fabric will be here Monday"!! I doubt I will see the fabric for some time and the $575 deposit might just be lost but at least a got the chair back before it disappeared.

Ordered fabric in July and even after several phone calls still have seen no fabric. Always the runaround. And I was also told that the sale would be over tomorrow so I didn't check around like I should have, nor did I see all these negative comments from other customers. Stay away from this company.

I have used Willow Park upholstery several times and have always been happy with the workmanship and the time turn arround. I always supply my own fabrics but do use David for estimating the amounts needed. I supply him with a picture and measurements and if anyhing I find him to be gennerous in estimating. I do find that if you need any special details done it is best to provode that in writing, but that is true of all upholsters I have used.