Drain Com

Carl from DrainCom who handled the job was very professional and courtius, It was a very complex job due to a large tree in the way of the new supply route and when there was any issues Carl would meet me on site to talk to me.
Top rate highly recomend!
P.S His crew, great guys.

the company is extremely professional and courteous. we were very happy with their service. they quoted us 3 days to finish the foundation waterproofing and completed it in 1 day! we asked them to come back to chk a water leak in our basement -it was a simple pipe sealing and they did it for free. overall very satisified. highly reccomended.

Drain Replacement – Waterproofing – Plumbing

My problem started with some leaking issues in the basement in several areas and then my basement flooded after the last rainfall. I called Draincom in an emergency panic and the secretary was quick to help me and get someone out to have a look at no cost to me. The technician arrived at my house shortly after and camera inspected my drain only to find that my drain was clogged with massive roots which he showed me on his monitor. He explained to me that I needed to replace my clay pipe inside the house as it was damaged, he was able to get some guys there right away to start digging to replace the pipe. After speaking with my husband we decided to replace the entire pipe from the house to the street to stop all further problems that could occur.  Since the technician was already at the house we had him look at some of other problems we were having with the leaks through the wall, he provided me an estimate and we decided since we already had them there and the technician was very knowledgeable about the type of work we needed we got the basement waterproofed as well. The men at this company are very clean, neat, respectful and all around good people! The job was done properly and we are extremely happy. Their plumber came in and replaced our kitchen faucet (with one I supplied) and even gave us a discount because we had done so much work with Draincom. This company is one of the best companies I have ever had to deal with. I will always use them and I will always recommend them. My husband and I are absolutely happy!!!!!

A plumber from DrainCom came by and replaced my faucet. I’m very pleased with his work, price was good and he was very polite. I will call again for future work.

The contractor was patient and friendly. The work being done was explained to me in layman's term and I was able to view the work while it was being done. Overall, I feel very happy with the work done and I recommend this company to anyone needing plumbing services.

Had home depot install a toilet. It turns out that their contractor didn`t install it properly. The seal was not aligned properly and the waste was not all going down the proper tube. The worker totally corrected the problem at a fair price.

We had a several leaks in our basement. Close friend gave us Draincom's number. First the response was quick. Technician came the same day, gave us a proper quote (written). He was polite and knowledgeable. The price was reasonable. And we proceed with the work. The crew arrived the next day. They promised to complete the job in 5-6 days. And they finish as promised. We would highly recommend this company.
Thank you Draincom

Ordered a plumber from Draincom for non-emergency work. He performed a number of minor jobs. When he gave me the bill, he had inflated the time spent on the job by half an hour (I noted the times myself), and when i caught him, he just shrugged it off but didn't reduce the amount. He then charged me $180 for parts...but didn't provide me with a receipt, even though part of the time on the job was driving to the store to get them. the parts were very minor and I have trouble imagining they cost more than $50.00. I have complained to the company, and am awaiting some response.

I have had lots of otherwise positive dealings with Draincom, so we are hoping for a good outcome. in fairness, he arrived on time, was polite and did a good job. Just gouged us at the end.

Had Carl come by and do an estimate. He was knowledgeable an explained what would be necessary. He also knew about the city subsidy for this work. He didn't trash talk his competition, talk fast without giving any real information on the job required, unlike the previous guy who came from one of the highest rated companies listed here.
I got permit myself. Work started on Thursday morning and would've been completed that evening even though I was told two days. It was the wait for the city inspector which delayed finishing to Monday. Carl showed up in the morning with a 2 man crew. He showed them what needed to be done and left. Come Monday one guy from the Thursday crew came to fill and cover up the hole for the back water valve and that was it.
Both guys did a good job with the digging. Everything dug up went straight into a sack, no dirt piled anywhere.
The unfortunate part was that the work of breaking up the old concrete and mixing new concrete caused a thin layer of dust on everything in the basement. Wasn't a big deal to me but if one has a finished basement there would be a lot of vacuuming and cleaning to be done.

Last thing, I was promised they would scope the drains for me after the work was completed. I did NOT get this in writing on the contract. On the Monday, I had spoken to Carl about it and he suggested he would come Thurs or Friday. Unfortunately, he did not. It has been 2 weeks since that time. Although, I would have been happy to receive this free scoping of my drains, I have written it off as it is not on my contract.

Overall, still happy with the work done and I've given Carl's contact info to 2 friends already. Just make sure everything is written down.

These guys were great. Slava was very informative and extremely helpful. They did the job and I didn't even notice that they were there. They left the place clean and were very sensitive to my situation. Can't say enough good things about the process. If you gotta do this these are the guys.