AMAZING EXPERIENCE. We worked with Richard Barclay @ Vic Park location to find the perfect flooring for us - we originally came in looking for engineered hardwood but Richard showed us much better product (all made in Canada) that was real hardwood, coming in at less than an engineered product. We loved this option as we are slowly renovating a 100+ year old house. We comparison shopped at a few other smaller stores as well as the big boxes and could not match the quality and price offered at The Hardwood Flooring store.
We opted to prep our own floors and when the install team came (Andrew's team - amazing, honest guys) they told us that it needed much more work - we needed to sand and lay plywood prior to install (major learning curve for us). Instead of being annoyed and frustrated about his team not having work for that day and us not being ready, Andrew explained to us that if he was to lay the floor, it would pop up and get wonky after a few months. He educated us on how this should be done properly and left us with instruction and next steps. As first time home buyers and DIYers we really appreciated his honesty and professionalism. 10+
From there, Richard organized a team last minute to come in to further prep the floors so that Andrew's team could come back for the last day we had booked with them so that they could at least lay half the flooring in the house. Vin's team did a perfect job, worked a super long day and got everything done professionally and always with a smile on their face - what a great bunch of guys. 10+
Luckily, Andrew's team was able to come back to start the install and so far, the craftsmanship is incredible. Everything lines up perfectly, looks amazing and has really transformed our space.
We would recommended this place to anyone looking for put new flooring down. Very knowledgable & professional and willing to help with last minute (major) hiccups. 10+++ experience.